MyLiveChat is a popular customer service software that helps online businesses manage their support channels and provide better customer experiences. However, MyLiveChat may not be the best fit for every business, especially if you want more features, integrations, or affordability.
That’s why I have compiled a list of the top 8 best MyLiveChat alternatives for 2024.
These alternatives to MyLiveChat offer advantages, such as better artificial intelligence capabilities and automation, more language support, and customer data insights.
| Alternative | Best For | Plan |
|---|---|---|
| ProProfs Chat | 24/7 Delightful Customer Support with AI Chatbots | Forever-free for a single operator. Paid plan starts at $19.99/operator/month. |
| Olark | Chat Transcripts | Starts at $29/month. |
| Intercom | Proactive Customer Support | Starts at $74/month. |
| LiveAgent | Real-Time Typing View | Starts at $9/agent/month. |
| Zoho Desk | Multichannel Support | Starts at $10/user/month. |
| Tidio | Chatbot Templates | A free plan is available. Paid plan starts at $29/month. |
| Freshchat | Co-Browsing | Starts at $17.98/month. |
| BotPenguin | Lead-Generation | A free plan is available. Paid plan starts at $5/month. |
Which Is the Best MyLiveChat Alternatives for 2024?
If you don’t have time to read the entire blog to know the best MyLiveChat Alternatives, we have got you covered here.
Let’s dive into a quick summary of my top three recommendations:
Option A: ProProfs Chat
ProProfs Chat stands out as the premier MyLiveChat alternative, especially in terms of delightful customer service with an AI chatbot. This versatile live chat tool enhances efficiency by providing predesigned canned responses for handling repetitive inquiries. ProProfs Chat adeptly manages various tasks and seamlessly transfers chats to live agents when necessary.
Option B: Intercom
Intercom comes highly appreciated by businesses looking to engage their customers proactively. Its segmentation feature can help you send targeted messages based on customer profiles. Intercom is your tool-to-go if you want a live chat solution with a user-friendly interface.
Option C: Tidio
When it comes to predesigned templates, there’s no better option than Tidio. This multilingual customer support tool can help you cater to a global audience and drive engagement. And if it’s about social media engagement, Tidio can help you connect with your customers over popular platforms like Facebook Messenger.
Top 8 MyLiveChat Alternatives for 2024
Now, here is the in-depth analysis of the best MyLiveChat Alternatives for 2024.
This list is backed by my personal experience with these tools. Additionally, I’ve incorporated recommendations from experts in the field and trusted review sites.
1. ProProfs Chat
Best for 24/7 Delightful Customer Support with AI Chatbots
As a business owner, I know how important it is to provide delightful customer service to my website visitors every time. That’s why I use ProProfs Chat, a powerful and easy-to-use live chat software that helps me connect with my customers in real time.
ProProfs Chat lets me customize the look and feel of my chat widget, create pre-chat forms and offline messages, monitor visitor behavior, and track chat performance with reports and analytics. But the best feature of ProProfs Chat is the AI chatbot, which allows me to automate responses to common queries, collect feedback, and generate leads even when I’m offline.
With ProProfs Chat, I can offer faster and smarter support to my customers, increase conversions and sales, and improve customer satisfaction and loyalty. ProProfs Chat is the best alternative to MyLiveChat that I have ever used.
What you’ll like:
- Canned responses to provide faster and error-free responses.
- Timesheets to track metrics like operator’s login hours and active days.
- Intelligent chat routing for transferring chats to the right agents/departments.
- Announcements to notify website visitors about upcoming products, features, and services.
What you may not like:
- Frequent updates on the AI chatbot can get overwhelming for new users.
- The free plan is limited to a single operator.
Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.
2. Olark
Best for Chat Transcripts
I opted for Olark as my live chat solution for my eCommerce platform, and I was thoroughly impressed with its functionality and performance.
The installation and customization of Olark were straightforward, seamlessly integrating with my website platform. This allowed me to engage with my site visitors in real time, promptly responding to their inquiries and guiding them through purchasing.
What I loved the most was Olark’s chat transcripts. The platform automatically saved and organized all my chat conversations, providing easy access through the dashboard. This allowed me to revisit conversations at any time and enabled exporting to my email or CRM system for in-depth analysis.
What you’ll like:
- Screen reader for visually impaired website visitors.
- Shortcuts to create and use predefined messages and commands.
- PowerUps to add features like live chat translation, visitor insights, and co-browsing.
- Automation to send automated messages and actions based on rules and conditions.
What you may not like:
- Less comprehensive knowledge base feature compared to other MyLiveChat alternatives.
- Limited features for the mobile app as compared to the desktop version.
Pricing: Starts at $29/month.
Read More: Best Olark Alternatives: 10 Competitors to Consider in 2024
3. Intercom
Best for Proactive Customer Support
Intercom is a MyliveChat alternative I used for my business. It is a customer communication platform that helped me connect with my website visitors, leads, and customers. It allowed me to create and manage chatbots, live chat, email, and in-app messages and provide my prospects with the needed information and support.
One of the features that I liked was the AI Chatbot, named Fin, which helped me reduce my support volume and increase my team efficiency. I could answer common questions, collect feedback, and qualify leads automatically, without any human intervention. This freed up my time and resources to focus on more complex and urgent issues.
Intercom helped me better understand and communicate with my customers and prospects.
What you’ll like:
- Knowledge base integration to offer self-help to website visitors.
- Operator settings to automate customer interactions and route conversations.
- Switch feature to reduce hold times by moving phone calls to Messenger chat.
- Team collaboration using built-in communication and task management features.
What you may not like:
- A steep learning curve for new users.
- Intercom can be a bit expensive as compared to other MyLiveChat alternatives.
Pricing: Starts at $74/month.
Read More: 11 Best Intercom Alternatives & Competitors [REVIEWED]
4. LiveAgent
Best for Real-Time Typing View
LiveAgent was my go-to software while working at my previous company.
LiveAgent helped me create personalized chat messages and pop-ups on my website based on the visitor’s behavior and preferences. This way, I could proactively engage them and offer them the best products and services. I could also send announcements and updates to my existing customers and keep them loyal and satisfied.
One of the features that I liked the most about LiveAgent was the real-time typing view. This feature allowed me to see what my customers typed before they hit send. This way, I could prepare my answers in advance and save time.
What you’ll like:
- APIs to customize and extend your chat functionality.
- Mobile apps for iOS and Android that allow chatting on the go.
- Internal chat, notes, and tagging features for agent collaboration.
- Chat distribution among your agents or based on their workload or skill level.
What you may not like:
- There is a slight delay in receiving chats.
- The interface is not very intuitive or user-friendly.
Pricing: Starts at $9/agent/month.
Read More: 10 Best Userlike Alternatives to Boost Your Conversions in 2024
5. Zoho Desk
Best for Multichannel Support
Having personally navigated the customer support landscape, Zoho Desk became my go-to solution for seamless assistance. Its intuitive interface streamlined ticket management and the automation features were a great help.
The knowledge base function proved invaluable, empowering support agents and customers with readily available information. Customization options allowed tailoring workflows to our unique needs, ensuring efficient issue resolution. The analytics dashboard provided insightful metrics, aiding in continuous improvement.
What truly set Zoho Desk apart was its multichannel support, effortlessly handling queries from email, chat, and social media in one unified platform. This all-encompassing approach made Zoho Desk my trusted ally in delivering exceptional customer service.
What you’ll like:
- Community forums for user collaboration and support.
- AI-powered assistant, Zia, to help users automate tasks.
- Web forms to gather customer information for generating qualified leads.
- Ticketing system to track and manage support tickets for streamlined issue resolution.
What you may not like:
- A lot of users have complained about slow and unresponsive customer support.
- The tool does not offer the chatbot functionality.
Pricing: Starts at $10/user/month.
6. Tidio
Best for Chatbot Templates
I used Tidio to provide excellent customer service and increase sales on my online store.
Tidio was easy to install and customize to match my brand’s colors and style. I loved how I could manage all my communication channels in one place, including live chat, email, WhatsApp, Messenger, and Instagram.
Using Tidio’s chatbot templates, I could boost my leads and reduce cart abandonment. I could set up automated greetings, product recommendations, and discounts for new and returning visitors.
Tidio’s AI response bot helped me solve most of my customer problems with natural language processing. It was like having a virtual assistant that could handle multiple chats at the same time.
What you’ll like:
- Multilingual support to cater to a global audience.
- Visitor list to view and filter all the visitors on your website.
- Chat history to access and search your customers’ previous chat conversations.
- Live typing status to show visitors when you or your agents are typing a response.
What you may not like:
- Some users have found Tidio’s setup process to be complex and confusing.
- Tidio’s mobile app does not have all of the features of the desktop app.
Pricing: A free plan is available (with limited features). Paid plan starts at $29/month.
7. Freshchat
Best for Co-Browsing
Freshchat is a versatile chatbot platform that enables you to create chatbots for your website and automate messaging across various platforms such as Facebook Messenger and WhatsApp.
What I loved the most about Freshchat was co-browsing, which enabled me to see and control my customers’ screens with their permission. This way, I could guide them through the purchase process, troubleshoot any issues, and demonstrate how to use my products.
With Freshchat, I was able to provide personalized and proactive support to my customers and increase my conversions and loyalty. I highly recommend Freshchat to anyone looking for a MyLiveChat alternative.
What you’ll like:
- Multilingual support to cater to a global audience.
- Freshdesk SDK to offer mobile support to the customers.
- Context-driven bots for instant and precise answers 24/7.
- Targeted messages to your prospects based on their behavior and attributes.
What you may not like:
- Unresponsive customer support.
- Limited options to integrate with third-party applications.
Pricing: Starts at $17.98/month.
8. BotPenguin
Best for Lead-Generation
As someone who has personally explored the capabilities of BotPenguin, I can attest to its effectiveness in streamlining lead generation. The 24/7 availability of this chatbot was incredibly efficient.
Unlike human agents with limited working hours, BotPenguin operated round the clock, capturing leads at any moment. Its instant responses ensured a positive user experience, significantly boosting lead conversion. Moreover, BotPenguin’s scalability impressed me; it handled multiple conversations simultaneously, maximizing lead generation potential.
The chatbot’s knack for qualifying leads by asking relevant questions and collecting valuable data was commendable. Through personalized interactions, it nurtured leads, guiding them seamlessly through the sales funnel. BotPenguin’s integration with CRM platforms further streamlined lead handling.
What you’ll like:
- Rich media experience with GIFs, emojis, and images.
- Multilingual support to help customers across the globe.
- Bot-to-human handover for complex inquiries that require human interaction.
- Omnichannel inbox to access conversations from multiple platforms like Facebook Messenger and WhatsApp.
What you may not like:
- UI can be a little better.
- Integration options are limited.
Pricing: A free plan is available (with only 2000 monthly messages). Paid plan starts at $5/month.
Our Evaluation Criteria
The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:
- User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
- Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
- Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
- Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
- Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth.
- Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts.
In the end, if I were to recommend my favorite, it would be ProProfs Chat because of its robust features and easy-to-use functionality. Its 24/7 delightful customer support with AI chatbots and user-friendly interface have made it my constant companion since I first started using it.
Learn More About MyLiveChat Alternatives!
Q: What is MyLiveChat?
MyLiveChat is a live chat software that enables real-time communication between businesses and website visitors. It facilitates instant customer support, enhances user engagement, and helps businesses convert leads into customers efficiently.
Q: Which alternative to MyLiveChat offers the most favorable pricing for small businesses?
ProProfs Chat is a cost-effective alternative for small businesses, offering a forever-free plan with all its premium features. It provides quality customer support tools without imposing significant financial burdens.
Q: What features should you look for in MyLiveChat alternatives?
When considering alternatives to MyLiveChat, prioritize features like user-friendly interfaces, customizable chat widgets, integration capabilities, robust analytics, and mobile responsiveness. These elements ensure effective communication and seamless user experiences for businesses and customers.
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