Top 16 Intercom Alternatives & Competitors for 2024

Hoping to find the best Intercom alternatives? You’re not alone! 

While Intercom is a go-to tool for many businesses, it doesn’t always check every box. Intercom may shine in sales and marketing, but certain limitations push businesses to seek alternatives. 

That’s why I’ve come up with a list of the 16 best Intercom alternatives and competitors, each offering unique strengths tailored to meet your specific needs. So, here we go!

What is Intercom?

Intercom is a customer communications software that offers a range of features to help you connect with customers throughout their journey. Whether you want to engage visitors, support your customers, or collect feedback, Intercom has a solution.

With Intercom, you can create personalized and automated messages, provide live chat and self-service options, and gather customer feedback and insights. You can also use Intercom to convert more visitors into customers, increase customer loyalty, and grow your revenue.

While it’s a popular choice, it’s not the only option out there. With detailed Intercom reviews and comparisons, you’ll be able to make an informed decision on which platform suits your business best.

16 Leading Intercom Alternatives for Your Business

Here are 16 leading Intercom alternatives that I’ve explored for various business needs. These tools offer diverse features and functionalities to enhance customer support and communication, providing valuable options beyond Intercom.

1. ProProfs Chat

Best for 24/7 delightful customer support with AI chatbots

I’ve been using ProProfs Live Chat for quite a while, and I’ve got to say, it’s simply changed the game for me. It offers features like canned responses that allow me to assist visitors no matter when they reach out, which has made a huge difference in keeping them delighted. 

With AI-powered chatbots, it’s easier to automate customer support and meet customers’ expectations. You can easily build these chatbots without any coding—just train them using your website or help center data, and you’re good to go!

And the best part? I can connect with my customers through mobile apps, emails, and websites, so I’m always accessible. Overall, ProProfs Live Chat has significantly boosted my customer support and helped drive sales.

What You May Like:

• Live Chat announcements feature to keep customers informed about new products and upgrades
• Detailed reports and analytics to track the team’s performance
• Automatic chat routing to manage workload
• Pre-chat forms to fetch customer details
• Integration of existing tools with other apps like WordPress, Shopify, Mailchimp, etc

What You May Not Like:

• Lacks an on-premise version
• Absence of a dark user interface option 

Compatibility: Web, macOS, Windows, Android, iOS

Pricing: A forever-free plan is available for a single operator. Paid options start from $19.99/operator/month.

Read Also : 10 Best Live Chat Software for Customer Support in 2024

2. Kommunicate

Best for Integrating Human and Bot Support

Kommunicate makes customer service simple with its no-code, AI-powered chatbot. You can easily resolve common questions by customizing the bot with your existing content. This live chat software works across web, mobile, and messaging platforms, so your customers get consistent support wherever they are.

Its chatbot comes with a variety of rich messaging templates to enhance the support experience. I admire this tool for its flexibility, accuracy, and scalability, making it a great choice for businesses looking to improve customer service.

More importantly, if the bot can’t handle a query, it will automatically transfer the conversation to a human agent. This way, Kommunicate helped me streamline my support process and improve customer satisfaction with minimal effort.

What You May Like:

• In-chat Lead Collection form to gather customer details
• User-friendly dashboard for seamless management and resolution of customer queries
• Downloadable reports for sharing and analysis 
• Platform APIs to build customized customer support workflows
• Automatic transfer of complex queries to human agents when needed.

What You May Not Like:

• Responses can be delayed at times
• Limited upgrades and integration with WhatsApp

Compatibility: Windows, macOS, iOS, Android

Pricing: 30-day free trial available. Paid plan starts at $100 /month.

Read Also : 11 Kommunicate Alternatives for Customer Support Automation in 2024

3. Helpcrunch

Best For Email Marketing, Live Chat, and Knowledge Base

HelpCrunch is another powerful alternative to Intercom that combines live chat, email, chatbot, and knowledge base features. It helps you deliver exceptional customer support across multiple channels, generate more leads, and automate marketing campaigns.

Using this tool, you can install a multichannel chat widget on your website or mobile app, create a self-service knowledge hub, set up chatbot scenarios, manage emails and messages from various sources, etc.

With the help of its WYSIWYG editor, I generated informative content, optimized it for SEO, and quickly launched a comprehensive help center.

What You May Like:

• Stylish pop-ups to generate more leads
• Automated email sequences or one-off newsletters to increase conversions
• Seamless management of chats, emails, and messages from Facebook, Instagram, Telegram, and Viber.
• WYSIWYG editor to create a full-fledged help center in no time
• Effortless customization of your chat widget

What You May Not Like

• Phone support and video chat options are not available.
• Some features might not be accessible in certain regions or languages.

Compatibility:  Windows, macOS, iOS, Android

Pricing: Free 14-day trial available. Paid plan starts at $12 /month.

Must Read : 10 HelpCrunch Alternatives for Improved Customer Support in 2024 [Expert Reviewed]

4. Tidio

Best for Live Chat With Ticketing Functionality

Tidio is a robust platform to streamline your customer support. It allows you to manage live chat, Instagram, WhatsApp, and Messenger DMs from one dashboard, so you can stay on top of all your communications.

It offers a smart ticketing system that helps you improve your resolution speed and customer satisfaction. This allows you to manage, assign, and respond to customer requests all from one place. Also, its live typing preview feature allows you to see messages as they are being typed, so you can prepare your responses ahead of time and respond more quickly.

Plus, its AI Chatbot can handle frequent inquiries about your products, services, or return policies. It uses your support content to deliver human-like conversations, reducing the need for human intervention. I recommend Tidio if you want to improve your response time, boost team productivity, and offer a better customer experience.

What You May Like : 

• Visitor tracking and analytics to monitor customer behavior 
• Integrated ticketing system for efficient resolution of queries 
• Live typing preview to prepare your reply in advance.
• Customizable automation templates to boost lead generation
• Video call feature for more personalized assistance.

What You May Not Like: 

• Reports and analytics are not available on the free plan.
• Some users encounter challenges with managing chat history or updating agent profiles.

Compatibility:  Windows, macOS, iOS, Android

Pricing: Free plan available. Paid plan starts at $29/month

Related : Top 11 Tidio Live Chat Alternatives & Competitors

5. Tawk.To

Best for Freemium Live Chat With Basic Features

I’ve found Tawk.to to be a fantastic tool for managing customer interactions on my website. It’s completely free and incredibly easy to use. With Tawk.to, you can monitor and chat with site visitors in real-time, ensuring that no question or concern goes unanswered. .

What I loved most is its ability to add video and voice add-ons, which made my communication with customers more personal and effective. Also, Tawk.to supports multiple languages and has a strong JavaScript API, making it easy to customize the platform to fit specific needs.

Plus, it offers a forever free plan that includes all premium features. In short, If you are looking for a free and easy way to streamline your customer support, Tawk.to might be the right choice. 

What You May Like: 

• Customize and embed a live chat widget on your website.
• Ticketing system to manage customer queries via email 
• Knowledge base for creating and sharing helpful articles with your customers and team
• JavaScript API to manage the functionality and appearance of your chat widget
• Team chat to communicate internally with your team members directly within the dashboard.

What You May Not Like: 

• Some users may require technical assistance to use the JavaScript API or some integrations.
• It may not have some advanced features or analytics that other platforms offer.

Compatibility: Web, Windows, macOS, iOS, Android

Pricing: A free plan without the AI chatbot is available. Paid plan starts at $29/month.

Also Read : 11 Best Tawk.to Alternatives for Improved Customer Service in 2024

6. Zendesk Chat

Best for Zendesk Users

If you’re looking for a robust alternative to Intercom, Zendesk is a top choice. It’s a leading chatbot software that enhances your ability to support customers effectively. Zendesk Chat is considered the best option for existing Zendesk users. This is because it seamlessly integrates seamlessly with the Zendesk suite, boosting real-time communication features.

Zendesk offers robust features for creating and managing self-service content, connecting with customers through phone calls and social messaging apps, and customizing your support platform. It’s designed to build personalized customer experiences.

What sets Zendesk apart? It automates tasks to streamline operations and save time. Plus, it enables quick responses across all communication channels, ensuring your customers have an excellent experience with your company.

What You May Like: 

• Knowledge base and chatbots to offer self-service options
• Browser-based call center Make and receive phone calls 
• Customization of existing platform with apps and integrations.
• In-depth reports to analyze your support performance 
• AI to boost productivity and customer satisfaction.

What You May Not Like:

• Absence of self-service customer portals in the basic plan
• Some users reported delays in receiving timely help from Zendesk’s support.

Compatibility: Web, iOS, Android, Windows, macOS

Pricing: Starts at $55/agent/month.

Also Check : Zendesk Alternatives: 10 Best Customer Support Software in 2024

7. Olark

Best for Simple Chat Solutions

Olark makes it simple to connect with your customers in real-time. You can easily customize your chat widget, send automated messages, store chat transcripts, and integrate with your favorite tools.

With Olark’s customer data platform, you can keep track of important details like structured notes, page views, and CRM records. Plus, you can use Olark’s API to send chat data to apps like Google Analytics, Slack, or Zendesk.

One feature I really appreciate is Olark’s chat commands and controls. You can use shortcuts to handle everyday tasks like transferring chats or sending canned responses. If you need to do more advanced tasks, like blocking visitors or setting your availability, Olark’s commands make it super easy.

What You May Like: 

• Customization of chat widget’s color, size, position, language, and text
• Offline messaging to ensure that visitor queries don’t go unanswered.
• easy-to-configure live chat automation to boost workflow
• Custom chatbox forms to collect visitors’ information
• Effortless integration with dozens of popular tools

What You No native mobile app for agents.

• You may face some technical glitches and bugs occasionally
• No native mobile app for agents.

Compatibility: Web, Windows, macOS

Pricing: Free trial is available. Paid plan starts at $29/seat/month.

You can't miss : Best Olark Alternatives: 10 Competitors to Consider in 2024

8. Drift

Best for Conversational Landing Pages

Drift simplifies how you interact with website visitors. Instead of waiting for them to fill out a form, you can start chatting with them right away. This live chat feature helps you address their questions and needs immediately.

With custom chatbots, you can quickly engage visitors with personalized messages, minimizing your reliance on forms. The Drift Fastlane feature takes lead forms and turns them into real-time interactions. This helps you connect with potential buyers right away and keeps your pipeline active.

Plus, I really admire how it helps build landing pages designed to start conversations with visitors right from the start. This means when a visitor arrives on a page, it doesn’t just show static content. Instead, it greets them with a chat window that immediately engages them.

What You May Like: 

• Conversational landing pages to boost customer engagement and conversations
• Video messaging feature to personalize the conversation
• Automated meeting booking to increase qualified appointments
• User-friendly interface for easier navigation 

What you may not like: 

• The price can be higher than other alternatives
• Absence of AI-powered chatbots in the starting plan

Compatibility: macOS & Windows

Pricing: Paid plan starts at $2500/month.

Check More : 11 Best Drift Alternatives for Your Business in 2024

9. Smartsupp

Best for Automated Customer Engagement & Service

Another important alternative to Intercom is Smartsupp. If you want to offer your customers the best possible automated assistance even after working hours, Smartsupp is the way to go.

I used this tool earlier, and it helped me forward routine queries to chatbots, allowing my team to focus on other major areas. Plus, its chat widget is incredibly user-friendly, which both my team and customers appreciate.

It allows you to view visitor conversation histories and track their journey on the site. Having all the relevant information at your fingertips means you’re always prepared and ready to deliver a more personalized experience. 

What You May Like: 

• Video recordings of user sessions to analyze customer behavior 
• Integration with popular e-commerce platforms such as Shopify and WooCommerce, etc
• Real-time visitor monitoring helps to increase the chances of successful interactions
• Multi-language support to expand your customer base

What You May Not Like:

• Plans can be expensive for small businesses
• Customization options can be limited as compared to other tools

Compatibility: Web, Android, iOS

Pricing: A free plan is available. Paid plan starts at $19.5 per month. 

Also Read : 10 Best Smartsupp Alternatives for Enhanced Customer Support in 2024

10. Cliengo

Best for Sales & Marketing Automation

If automating all your client interactions is your ultimate goal, give Cliengo a try.  This tool creates personalized and smooth conversations, helping you spot new sales opportunities. The tool links campaign performance directly to your sales, which provides a clear picture of your ROI. 

The best thing about Cliengo is that it swiftly allows an advisor to take over the chat or WhatsApp conversation when it identifies a potential lead. This, in turn, ensures a timely and effective follow-up. It keeps all your client information centralized, making it simple to share insights with your sales team. 

I like how it streamlines the sales process and improves customer interactions, making it a valuable asset for boosting sales and enhancing customer engagement.

What You May Like: 

• User-friendly interface that everyone can handle
• Easy integration with CRMs and other major platforms
• AI chatbots for quick personalized conversation
• Real-time monitoring of chat conversations for performance analysis
• Automated responses to avoid the loss of sales opportunities

What You May Not Like:

• Checking leads in the CRM can be challenging at times
• The free plan supports only WhatsApp

Compatibility: Windows, macOS, iOS, Android

Pricing:  14-day free trial available. Paid plan starts at $39/month.

Read This : 7 Best Cliengo Alternatives for Enhanced Customer Support in 2024

11. Gorgias

Best for Real-Time Customer Support & Automated Self-Service

Gorgias is a fantastic tool for facilitating real-time support on your site. You can fully customize the chat widget by adjusting colors, changing avatars, etc, so shoppers always feel like they’re engaging directly with your shop, not just a bot!

Even when your team isn’t available, it helps by directing shoppers to self-service solutions or collecting their contact information to create tickets for follow-up. Also, the chat widget is lightweight, ensuring fast site speeds while keeping your support team’s responses quick and efficient.

I like how it enables seamless transitions from live chat to email or social media, so you can stay connected with shoppers wherever they are. With options like checking order details and shipping status right in the chat, Gorgias truly levels up your live chat experience.

What You May Like:

• Self-service solutions to help customers when agents are offline
• Automatic chat routing to manage workload
• Customization of chat widget to make the conversations more engaging
• Real-time responses and ticket system to boost customer satisfaction
• Seamless integration with all major platforms 

What You May Not Like:

• It can be pricey for startups
• Lack of notification for new tickets

Compatibility: (iOS, tvOS, Roku OS, Android, Fire OS)

Pricing: Paid plan starts at $50/month 

Related Blog : 10 Best Gorgias Alternatives to Boost Your ROI in 2024

12. Userlike

Best for Live Chat & AI Customer Support

I found Userlike to be an incredibly effective tool for enhancing our customer service. It comes with no-code automation and chatbot features, especially with the new GPT-4 integration, to streamline your support processes. Plus, live chat also allows you to engage customers in real time with options like video calls and live translations.

You can seamlessly integrate your existing tools like Mailchimp and Salesforce to scale your support while maintaining a personal touch. The personal, one-on-one support it offers allows you to offer delightful support 24×7. 

Overall, Userlike significantly improves service efficiency and customer interactions, making it a valuable asset for your business.

What You May Like:

• Video calls to offer truly personal support
• Screen sharing feature to reduce follow ups
• Live translation in over 25 languages to assist the global audience
• Conversation filters to facilitate quick search
• Collaborative chat transfers for effective work management

What You May Not Like:

• AI chat is not included in the free plan
• Some users reported issues with chatbot accuracy

Compatibility: Windows, macOS, iOS, Android

Pricing:  A free version is available for a single seat. Paid options start from $90/month.

Read Also : 10 Best Userlike Alternatives to Boost Your Conversions in 2024

13. Jivochat

Best for Mobile-Friendly Customer Support

JivoChat is an amazing tool that easily integrates with your CRM or any other software, making it simple to manage customer interactions in one place. You can connect JivoChat chatbots with your website, messengers, and social media platforms, ensuring seamless communication across all channels. 

One of JivoChat’s standout features is its ability to track and analyze key performance indicators (KPIs). You can review response times, monitor working hours, and assess employee activity to gain valuable insights. Plus, JivoChat is an essential tool for staying connected with your mobile audience, thanks to its exceptional customer support and smooth mobile functionality.

JivoChat made it easy for me to manage customer support and sales processes, helping my business operate more efficiently and effectively.

What You May Like:

• Real-time monitoring of operators for KPI analysis
• Detailed analytics to review customer service performance 
• AI chatbots to provide quick and accurate responses
• Customizable chat widgets to add a personal touch 
• Live typing feature to see what the customer is typing

What You May Not Like:

• Some users have reported server connection error
• SMS features are limited 

Compatibility: Windows, macOS, iOS, Android

Pricing: Free plan available (WhatsApp API not available). Paid plans start at $6.17/agent/month

Read Also : 10 Best JivoChat Alternatives to Improve Your Customer Support in 2024

14. Chatra

Best for Multichannel Messaging for Business Communication

Chatra is a user-friendly live chat tool that makes it easy to connect with visitors on your website. With its real-time visitor monitoring, you can see who’s browsing, their location, and their browsing history, allowing you to greet them with a personalized message that resonates.

Chatra simplifies communication by managing all your messages from one multichannel dashboard. Whether it’s your inbox or Facebook Business Page, you can handle everything in one place without juggling multiple tabs.

To further enhance your customer interactions, Chatra uses bots to collect visitor contacts and data with their consent. This not only boosts your marketing efforts but also streamlines customer support. In my opinion, Chatra is a powerful tool that helps you engage visitors effectively and efficiently.

What You May Like:

• Chat history feature to view past conversations
• SSL encryption to ensure data privacy and protection.
• The software is easy to use 
• Multichannel dashboard for seamless management of messages
• AI chatbots to offer real-time support and collect customers’ data. 

What You May Not Like:

• Absence of a ticketing system
• The spell-check feature is missing on the mobile version.

Compatibility: Windows, macOS, iOS, Android

Pricing: Forever free plan (for one agent). Paid plans start at $21/month.

Check Also : 10 Best Chatra Alternatives in 2024

15. Snapengage

Best for Conversation and Chatbot Technology

SnapEngage is designed to make customer engagement simple and secure, fitting right into your existing workflows without a hitch. It helps you connect with customers, all while ensuring the highest levels of privacy with HIPAA and GDPR compliance.

What sets SnapEngage apart is how easy it is to keep everything running smoothly. With detailed reporting tools, you can keep an eye on your team’s performance, monitor real-time activity, and make decisions based on solid data. Plus, the integration with Google Analytics means you’re always in the loop, fine-tuning your live chat strategy for the best results.

When it comes to automation, SnapEngage offers smart chatbots that handle customer interactions efficiently, freeing up your team to focus on what they do best. For me, SnapEngage is a reliable tool that keeps your customers engaged and your data secure, making it a smart choice for success.

What You May Like :

• Intuitive design tools to customize fonts, button colors, chat forms, etc
• Compliance with HIPAA and GDPR to meet critical security requirements
• AI chatbots to respond to service-related inquiries instantly
• Sneak peek feature to know what’s customer is writing 
• User Interface is simpler to navigate.

What You May Not Like:

• No option to delete old team members from the dashboard
• Users can’t end themselves a chat transcript

Compatibility: Windows, MacOS, Linux, Android, iOS

Pricing: A free trial is available. Paid plan starts at $60 per month.

Read Now : 7 Best SnapEngage Alternatives to Boost Your ROI in 2024

16. Re:amaze

Best for Native In-Chat Video Calls

Re: amaze is another popular tool that combines all your communication channels—email, live chat, video calls, social media, SMS, VoIP, and push notifications—into one easy-to-use platform. This tool allows you to initiate video calls with customers during chats to offer more personalized assistance through video and audio.

Re: amaze also lets you automatically engage customers with messages and calls based on set rules. It helps your support team focus on creating great customer experiences without switching between different tools.

I personally found the tagging system to be perfect for keeping everything organized. Overall, Re:amaze has made our customer support much more efficient and organized.

What You May Like: 

• A shared inbox for smooth management of customer conversations
• Push notification campaigns to increase sales and engagement
• In-built status page to keep customers informed of delays, outages, etc
• Real-time customer monitoring to increase the chances of conversions
• Integration with social media platforms such as Facebook Messenger

What You May Not Like:

• Downloading larger reports may take some time.
• Some users reported the crashing of the app while typing replies. 

Compatibility: Windows, macOS, iOS, Android

Pricing: A 14-day Free Trial is available. Paid plan starts at $29 per team member per month.

Read Now : 10 Best Reamaze Alternatives for Enhanced Customer Support in 2024

Which Is the Best Intercom Alternative for You?

Pressed for time? Here are my top three recommendations from the blog:

Option A: ProProfs Chat

ProProfs chat is known for its user-friendly interface that allows you to easily manage conversations, automate support with AI chatbots, and enhance customer interactions. Plus, it provides detailed analytics to help you make data-driven decisions and improve your support strategies.

Option B: Zendesk 

Zendesk is a leading platform that streamlines support with its comprehensive suite of tools. It offers features like ticketing systems, live chat, and a knowledge base to help businesses manage customer interactions efficiently.

Option C: Drift

Drift is a robust platform that facilitates real-time engagement. It’s known for its AI-driven chatbots that help qualify leads and schedule meetings, while its integration capabilities streamline workflows across various platforms.

Also Read: How to Chat With Customers Online: 9 Effective Tips for Customer Service Chat

Evaluation Criteria

The evaluation process of products or tools chosen for this blog involved the following factors:

• Features & Functionality: Core capabilities, including chat features, automation, and integration options, are examined to ensure they meet diverse business needs.
• Ease of Use: The tool’s user-friendliness for both teams and customers is assessed, focusing on how intuitive and straightforward the interface is.
• Customization: The tool’s customization options are evaluated to determine how well it can align with brand aesthetics and offer a personalized chat experience.
• Performance & Reliability: Performance metrics like uptime and speed are considered to ensure the tool’s reliability and effectiveness during high-traffic periods.
• Personal Experience: Insights are drawn from hands-on use, evaluating how well the tool integrates into workflows and addresses specific needs.
• User Reviews: User feedback is reviewed to assess real-world performance and identify common issues or strengths.           

Find Your Ideal Intercom Alternative in 2024!

Selecting the best Intercom alternative for 2024 depends on your unique business needs and goals. While Intercom remains a strong choice, exploring alternatives like ProProfs Chat, Zendesk, and Drift can offer tailored solutions that better fit different requirements

If you’re looking for a recommendation, I’d definitely suggest ProProfs Chat. Its intuitive design, extensive customization features, and smooth integrations make it a standout choice for managing customer interactions effectively!