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What are the best chatbot plugins for free on WordPress ?
If this question got you puzzled, you are not alone! Today, businesses of all shapes and sizes are searching for the best WordPress chatbot plugin for several good reasons.
Some may want a chatbot plugin on their WordPress website to capture visitor details, while others might need it to help their operators assist multiple customers.
In this blog post, I’ve curated a list of the top 15 free WordPress chatbot plugins and highlighted their features and pricing details.
Let’s start with the basics first.
What is a WordPress Chatbot Plugin?
WordPress Chatbot plugins allow you to integrate a chatbot into your WordPress website. This plugin can be used to automate interactions with visitors, providing them instant responses to inquiries, guiding them through your site, or assisting them with customer service issues.
Installing such a plugin can enhance user engagement, improve customer support, and increase the efficiency of handling visitor queries without needing constant human supervision. These plugins often come with customizable features, enabling you to tailor the chatbot’s responses and behavior to match your site’s needs and your brand’s voice.
How Free WordPress Chatbot Plugin can Benefit for Your Business?
A WordPress chatbot plugin is important for your business for several good reasons, a few of them are mentioned below:
1. Exceptional Customer Support: Implementing a chatbot through a free plugin provides a budget-friendly way to offer advanced customer service, eliminating the need for significant financial investment while still delivering high-quality support.
2. 24/7 Assistance : Chatbots provide round-the-clock assistance, ensuring that your customers receive immediate responses to their queries at any time, enhancing customer satisfaction and retention.
3. Efficient Lead Generation: Chatbots can effectively capture and qualify leads by engaging visitors in real-time conversations, collecting essential information, and determining lead quality, thereby increasing conversion rates and sales opportunities.
4. Improved User Experience: By offering quick and interactive support, chatbots enhance the user experience on your website, making it more engaging and user-friendly, which can lead to higher customer satisfaction and loyalty.
5. Valuable Data Insights: Chatbots collect and analyze customer interaction data, providing valuable insights into user behavior, preferences, and pain points. This information can inform your marketing strategies, product development, and customer service improvements, helping you better meet your audience’s needs.
Best for Delightful Customer Support With AI Chatbots
I recently explored the ProProfs Chatbot Plugin for my WordPress website to enhance interaction and support visitors and customers. This plugin serves as a comprehensive solution for real-time communication. It enables me to invite visitors to chat based on their activity on the site, share automated greetings, offer proactive support, and engage the audience effectively.
ProProfs Chat offers the best chatbot for WordPress as it aids in boosting sales by capturing quality leads, which I can directly store in my preferred CRM tool. This seamless integration with my sales or marketing efforts is a game-changer.
Also, the ability to build robust AI chatbots has streamlined my customer service, offering round-the-clock support to my customers.
The plugin ensures high data security and enables single sign-on for added convenience. The benefits I’ve observed include improved customer engagement, increased lead generation, and a more efficient support process.
What you will like:
Effortless chat routing for quick, efficient support distribution
AnotherWordPress chatbot free plugin is Zendesk. It’s particularly beneficial for Zendesk users because it integrates seamlessly with the existing Zendesk suite, providing a unified approach to customer service.
If you’re looking for a comprehensive customer service solution, Zendesk could be a great fit. With features like Single Sign-On, I can easily authenticate users from my site to Zendesk, eliminating the need for multiple logins.
Zendesk excels in customer self-service with its AI-powered chatbots and integrated help center. It enables customers to independently find solutions, reducing the need for direct support and enhancing customer satisfaction.
I also like that Zendesk strongly emphasizes advanced data privacy and protection, offering features like BYOK (Bring Your Own Key) encryption options. This level of control over encryption keys significantly increases the security of my data. The ability to delete unnecessary customer information while setting boundaries on data access enhances personalized, protected support.
Adding the Zendesk Support Web Widget and Feedback Tab to my site has also been incredibly beneficial. These tools offer my visitors multiple ways to reach out, search my knowledge base, chat with an agent, or submit a ticket without leaving my site.
What you will like:
Comprehensive analytics for informed decision-making
Reliable customer support ensures quick problem resolution
Active community and resources for learning
Robust privacy and security measures for data protection
What you may not like:
Some customizations may need technical expertise
Reporting features could be more flexible
Pricing :
Starts at $55/agent/month (14 day free trial is available)
Tidio is an exceptional tool for enhancing customer service on WordPress sites. This free chatbot WordPress plugin allows teams to interact with visitors, solve their issues quickly, and proactively boost sales.
The pre-made chatbot strategies can handle up to 70% of customer questions effortlessly. I particularly liked Tidio’s Ticketing System, as it streamlines email customer support. It transforms emails into organized tickets for easy tracking. You can prioritize requests, assign them to specific agents, and collaborate effectively as a team.
The WooCommerce product cards also make selling more efficient. Another highlight is the canned responses feature, which instantly lets you reply to common questions, saving time and improving customer satisfaction.
What you will like:
Shopify integration for seamless management of online store
Chat builder and templates to automate conversations
Live typing helps agents prepare their answers in advance
Canned responses for faster and more efficient responses
What you may not like:
Tidio does not support client chats via WhatsApp, Instagram, or Twitter
Some users report delays in receiving new conversation alerts
Pricing :
Paid plans start at 29/month (Free plan is available )
HubSpot offers a comprehensive CRM platform that integrates with WordPress, providing a suite of marketing, sales, and customer service tools. This all-in-one solution enables businesses to build relationships with their audience and foster growth effectively.
With this Free chatbot WordPress plugin, Service Hub provides a centralized platform for managing all customer interactions, including email, chat, ticketing, knowledge base articles, and feedback surveys. I can confidently recommend it to businesses seeking to streamline their customer service operations.
The email marketing tools enable users to design professional emails quickly, automate email campaigns, and track engagement through detailed analytics. The live chat and chatbot functionalities transform websites into 24-hour marketing tools, providing real-time support and converting visitors into customers.
What you will like
Customized email sequences for better lead generation
Comprehensive suite of tools for marketing, sales, and customer support
Strong marketing and sales automation capabilities
Round-the-clock customer assistance for stress-free operations
What you may not like
Limitations on sending emails can be a drawback for some businesses
The free plan has restrictions on integrating multiple social media accounts
Compatibility: Web, macOS, Windows, iOS, Android
Pricing :
Starts at $800/month ( Free plan is available for up to 5 users)
The next best chatbot for WordPress I would mention is Smartsupp, a comprehensive chat and chatbot solution designed to elevate online sales through customer engagement. Smartsupp offers a blend of AI, LeadGen chatbots, live chat, and more, enabling businesses to connect with visitors effectively and convert them into loyal customers.
Trusted by over 100,000 webshops and websites worldwide, Smartsupp ensures seamless customer engagement through its fast chatbox, integrated with Messenger and email, accessible via mobile apps. This tool transforms visitors into customers with its lead-gen chatbots and automated messaging and keeps them engaged with AI-powered sales and customer care assistants.
Smartsupp provides valuable insights into conversation dynamics, customer satisfaction, and team performance, all while being GDPR compliant. It also offers a mobile app for on-the-go customer engagement.
What you will like
Intuitive interface to increase user experience
Chatbot templates to automate sales and customer assistance
Proactive visitor engagement to ensure higher conversion rates
Detailed reports and statistics to improve team’s performance
What you may not like
It might limit the range of files users can share
The platform’s ability to integrate with social media platforms is somewhat restricted
Pricing :
Paid plans start at $19.5/month ( Free plan is available )
I’ve been exploring Collect.chat for a while now, and I must say, it’s pretty impressive. The platform offers a wide array of chatbot templates that are not only designed to enhance user engagement but also streamline the data collection process on websites.
What’s particularly appealing is the diversity of templates available. This caters to various needs, such as feedback collection, appointment booking, and lead generation, to name a few.
The templates are not only visually appealing but also incredibly user-friendly. This is a big win for professionals who aim to implement effective chatbots without diving into the complexities of coding.
Another feature I find invaluable is the platform’s drag-and-drop tool, simplifying the customization process. Also, Collect.chat’s robust integration capabilities with popular apps like Salesforce, Mailchimp, and Slack enhance the functionality of these chatbots, making them a powerful tool in the digital toolkit.
What you may not like :
Ready-to-use templates ensure a logical and intuitive flow of questions
Powerful visualizations for informed decision-making
Integration with Salesforce, Mailchimp, Slack, etc
Drag and drop feature to add relevant questions to chatbot interactions
What you may not like :
Users desire more customization features, such as adding a human photo to the chat icon
Some users may find the integration process a bit complicated
Pricing :
Paid pricing starts at $24/month (Free plan is available)
This popular chatbot plugin enables me to craft messages that resonate deeply with my visitors. It does so by analyzing the specific pages they visit or the referral sources that led them to my site.
This segmentation is crucial for sending out emails that my subscribers find relevant, significantly boosting open and click-through rates. Consequently, this leads to increased sales and revenue, enhances customer retention, and reduces the unsubscribe rate.
Also, Gobot‘s ability to activate based on visitor behavior, like scrolling to a certain point or preparing to exit the site, offers a strategic advantage. It allows me to re-engage visitors at critical moments, increasing the chances of subscription. This tool transforms how I connect with my audience, making my communication efforts more effective and personalized.
What you will like
Allows for personalized ‘blast’ messages to a large number of prospects
AI technology to quickly respond to leads, increasing conversion rates
Effective monitoring of response times and other activities
Easy integration with all major platforms
What you may not like
Some users may find the website layout confusing at first
For larger enterprise, Gobot might struggle to scale effectively
Botsify has made a name for itself since its inception in 2016, becoming a go-to platform for anyone looking to dive into the world of AI-powered chatbots. It’s been picked up by several media outlets, pointing to its prowess in creating bots that can handle everything from customer support to lead generation.
What sets Botsify apart is its voice AI feature. Imagine having AI phone agents that can tackle support questions and nail sales calls, thanks to OpenAI. These voice agents are designed to keep the conversation flowing, making them a perfect fit for various business needs.
The platform is user-friendly, too, offering a drag-and-drop setup for crafting custom scripts, easy integration with other platforms, and even the option to record calls and dive into analytics. You can even clone your receptionist’s voice, which is pretty neat. Plus, with support for multiple languages, Botsify’s voice agents are ready to charm customers from all over the globe.
What you will like
Voice AI feature to boost sales and growth
Multilingual chatbot feature to reach global audience
Conversational forms for lead generation
Over 100 integrations to connect with other platforms
What you may not like
Some users have experienced unreliable bot responses and misinterpretation of user queries
First-time users might require some time to understand and set up the system
Pricing :
Starts at $49/month (14 days free trial available)
Even though I haven’t used this chatbot on my own, most of my peers have tried it. Based on their feedback, the IBM Watsonx Assistant is highly recommended due to its comprehensive AI-powered features.
What captures attention the most is its ability to deliver complex responses, not just in text but with images and interactive elements, too. This makes the chat experience engaging and intuitive, thanks to clickable buttons that guide users through conversations.
Another standout feature is its integration with Twilio for VOIP calls, enabling a smooth transition from text to voice communication with a live representative. This ensures users receive the support they need without interruption.
The chatbot’s prowess in natural language processing impresses me as well, as it accurately understands and responds to diverse inquiries. This isn’t a one-off; the chatbot evolves, learning from each interaction to refine its responses.
What you will like
Advanced AI to deliver exceptional customer experiences
Added security to protect customer data and privacy
Efficient handling of large volumes of interactions with consistent performance
Detailed visualization and analysis of the chatbot’s performance
What you may not like
It may require technical expertise for advanced configurations
Some users may find the customization options insufficient
Pricing :
Paid plans start at $140/month (free plan available)
The next chatbot plugin I’d like to discuss is Chatra, which shines when leveraging proactive chats and behavioral triggers. These targeted chats are a powerful strategy to boost sales or leads and reduce bounce rates by allowing you to reach out to customers right when they encounter an issue.
Chatra has thoughtfully designed default templates for some of the most critical triggers, simplifying the process of getting started. To enable proactive chats, you must specify the URLs of the web pages where they should appear and tailor the text to align with your website’s content.
Chatra also wisely addresses the potential concern of being too intrusive. Contacting customers the moment they land on your page is generally not advisable, as many might find this overbearing. Therefore, Chatra configured triggers to avoid immediate pop-ups and introduced a delay, ensuring that chats appear more appropriately.
What you will like:
Real-time interactions with customers to increase sales
Easy to integrate and use, even without technical knowledge
Mobile app is available to respond to messages on the go
Multichannel dashboard for efficient management of messages
What you may not like:
Some users have reported lag in the chat, which can appear unprofessional.
To remove Chatra branding, you must pay for the service.
Pricing :
Plan starts at $1.92/year (Free plan is available)
Cliengo chatbot is the best option if you are keen to turn visitors on your website into potential customers. With a wide range of compelling features like automated responses, it makes dealing with website visitors more effortless. It can effectively handle multiple customer queries, minimizing the chances of losing sales opportunities.
Not just that, it lets users customize it according to their business needs. For instance, you can change the logo, language, and the greeting time. In addition, when your advisors are not available, it delivers personalized responses leading to higher conversion rates.
The best part is Cliengo chat’s artificial intelligence helps you figure out the most frequent question asked by the customers about your business and allows you to set up their quick responses. Also, it comes with a flexible price range, allowing you to choose the plan that perfectly suits your business needs.
What you may like:
Chatbot templates for quick and personalized responses
Detailed reports to optimize omnichannel service
24×7 assistance to ensure higher customer satisfaction
BotPenguin includes all the prime features that define a great chatbot. From effortless communication to seamless management contacts, it offers an array of features that makes it stand out. Using its smart dashboard, it becomes easier to keep an eye on your key business KPIs, allowing you to improve your conversation rates.
BotPenguin offers unparalleled user experience by effortlessly integrating with the major CRMs, ticketing systems and marketing tools. With the help of the chatbot app, you can easily customize your chatbot platform.
Overall, the platform is quite user-friendly, allowing users to make necessary adjustments to improve their productivity. For instance, With BotPenguin, you can easily allocate roles to team members for the effective management of chatbots, ensuring effortless teamwork and collaboration.
What you may like:
Automated responses to increase sales and conversions
In-depth analytics to monitor chatbot performance
24×7 assistance to foster strong relationships with customers
Video Calling feature to assist customers with complex issues
What you may not like:
Some features and functionalities may need technical expertise
Some users have expressed disappointment with customer service
Pricing :
Plan starts at 14.33 /month (free plan is available)
WSChat is a live chat plugin that allows you to interact with your customers in real time, provide immediate assistance and develop strong relationships. It helps you collect important customer data and allows, resulting in better performance and sales.
With its advanced AI powered features, you can assist your customers round the clock and keep them informed about your products and services.
But what makes WSChat so unique? It ensures robust ticket management by seamlessly integrating with WSDesk – WordPress Helpdesk & Customer Support Ticket System Plugin. With WSChat, you can generate smart and extremely professional auto generated responses for your customers without worrying about the grammatical errors.
Plus, this plugin offers a vast array of customization options, from changing the Header Text Color to the chat background, allowing you to change your chat widget according to your business theme. With these wide-ranging features, WSChat can be a great addition to your toolkit.
What you may like:
Seamless Integration with Amazon Alexa, Slack, etc
Personalized auto-responses to boost customer engagement
Automate Chat Transcripts and Feedback via Email
Real-time customer support to increase sales opportunities
What you may not like:
For small businesses or startups, pricing can be relatively high
Performance variations can occur during high activity
Glassix is another popular chatbot plugin you can rely on. It lets you harness the power of conversational AI and GPT-4 to streamline your customer support, sales, and operations. The platform is easy to use and allows you to generate automated chat flow and ready to use templates for faster and delightful customer interactions.
Whether you are a budding startup or an established business, you can rely on Glassix to drive customer engagement using personalized and automated interactions. It offers a comprehensive range of powerful tools to automate your business operations, allowing your agents to focus on other critical tasks.
Also, it offers real time monitoring of the chatbot conversations that helps you identify the potential pitfalls and enables the conversation to be transferred to a human agent when required. In simple words, Glassix is the go-to choice for lead generation and real-time support.
What you may like :
Real-time chatbot monitoring of chatbot conversations
Quick sharing of videos, images, voice notes, and more
Seamless integration with instant messaging channels
24×7 real time assistance
What you may not like:
Beginners may find it challenging to set up
Some live chat functionalities can be tricky to understand
Pricing :
Plan starts at $49 per /month (30-day free trial available)
If you are looking for a robust and efficient tool to boost your recruitment, lead generation, and customer support, Joonbot is the way to go. Joonbot makes building your own bot hasslefree which means it lets you build a bot in minutes without entering any code. With personalized automated responses, it helps businesses of all shapes and sizes boost customer engagement and generate more leads.
It offers detailed analytics to monitor chatbot behavior, conversation rates to ensure higher satisfaction. With chatbots, you can ensure improved engagement and lead generation, thanks to real-time messaging and smart routing.
Also, it allows you to utilize quizzes & surveys to get feedback or keep customers informed about your services in a fun and engaging way. The best thing about Joonbot is that it seamlessly connects with various platforms such as Google Sheets, Zapier, and Calendly, resulting in better functionality.
What you may like :
Tracking of user behaviour on Segment or Google Analytics
Integration with the leading platforms such as Zapier
Detailed analytics to track chatbot’s performance
Quizzes & surveys to get customers’ feedback
What you may not like :
The free plan comes with limited features
Limited customization options
Pricing :
Plan start at $28/month (free trial is available)
How to Choose the Best WordPress Chatbot Plugins?
When choosing the best WordPress chatbot plugins, consider the following five key points:
Ease of Integration
Look for plugins that seamlessly integrate with your WordPress site without requiring extensive coding knowledge. The plugin should be easy to install and configure, allowing you to set up the chatbot quickly and start interacting with visitors right away.
Customization Options
Choose a plugin that offers robust customization features so you can tailor the chatbot to match your brand’s voice and appearance. This includes customizable templates, conversation flows, and the ability to add personalized greetings or responses based on user behavior.
AI and Automation Capabilities
Opt for a plugin with advanced AI and automation features that can handle common queries, lead generation, and even schedule appointments. A good WordPress chatbot should be able to learn from interactions and improve its responses over time, offering a more personalized experience.
Integration with Other Tools
Ensure the plugin can integrate with other tools and platforms you use, such as CRM systems, email marketing tools, and social media platforms. This will allow you to streamline data collection, follow up on leads, and provide a unified experience across different channels.
User Support and Documentation
Check for comprehensive user support and documentation provided by the plugin developer. This is crucial if you encounter issues or need assistance with setup and customization. A well-supported plugin with an active community or responsive support team can save you time and frustration.
Delight Visitors Instantly with the Best Chatbot Plugin for WordPress
Choosing the right free WordPress chatbot plugin can greatly improve your website’s performance and user engagement.
The 15 free chatbot plugins we have discussed above offer unique features that can help with customer support, lead generation, and more. Take the time to explore these options to find a tool that fits both your goals and budget.
I suggest you try ProProfs Chatbot plugin to make your website more efficient and engaging for your users. With features like ready-made chatbot templates and easy customization, you can get your bot live quickly and make each interaction memorable.
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ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.
