10 Best AI Shopify Chatbots to Streamline Support & Grow Sales

Running an online store can be tough, especially when it all boils down to offering customer support 24/7 and boosting sales. 

As an e-commerce expert, I’ve seen firsthand how challenging it can be to keep up with constant inquiries while trying to drive conversions on my Shopify store. 

Shopify chatbots offer the perfect solution, helping automate responses, capture leads, and even boost sales—all while improving the customer experience. 
In this blog, I’ll discuss the 10 best Shopify AI chatbots that can take your support to the next level and help grow your business. So, let’s dive into the details!

What is Shopify AI Chatbot?

A Shopify AI chatbot is a smart tool designed to upgrade customer support and streamline interactions on the Shopify store. It uses AI to engage visitors in real-time, answering questions, guiding them through the purchasing process, and even helping with order tracking. 

This AI-powered chatbot integrates seamlessly with Shopify, meaning you don’t need to be tech-savvy to set it up. It automates common tasks like product recommendations and FAQs, helping businesses save time and deliver a more efficient shopping experience.

Whether you’re running a small shop or a large online store, the Shopify AI Chatbot ensures that customers get the help they need, 24/7. In short, it’s a valuable addition for store owners looking to improve engagement and customer satisfaction without the extra workload.

The Ultimate List of Top 10 AI Chatbots for Your Shopify Store

Over the years, I’ve tested several Shopify chatbots, considering their pricing, features, and AI capabilities. If you’re looking for the best AI chatbot for Shopify, these options offer great features and flexible pricing to meet your needs.

Here’s a look at the ten best AI chatbots for the Shopify store.

1. ProProfs Chat

Best for 24/7 Delightful Customer Support with AI Chatbot

I’ve been using ProProfs Chatbot for my Shopify store for over a year now, and the results have been amazing. It’s an all-in-one customer support software that lets me offer round-the-clock support, answer common questions, gather feedback, and even upsell products—all seamlessly integrated with Shopify and other tools like email marketing, CRM, and analytics.

What I love most is the AI chatbot can be trained using knowledge base and website data, allowing it to handle multiple conversations efficiently. Plus, it offers multilingual support, voice assistant capabilities, and detailed analytics to track performance. Plus, it can easily transfer chats to a human agent if needed. 

ProProfs Chat has significantly boosted my sales, reduced costs, and strengthened customer loyalty—definitely a path-breaker for anyone running a Shopify store!

What You’ll Like:

• Ready-to-use templates for lead generation, sales, customer support, ticketing, etc
• Multi-language support to engage customers in their preferred language
• Bot performance report to track and analyze chatbot’s performance
• Real-time visitor tracking to understand customer behavior and provide instant assistance

What You May Not Like:

• Lacks an on-premise version
• Dark user interface option is not available

Pricing: A Forever Free plan with all premium features is available for small teams. Paid plan starts from $19.99/operator/month.

2. Zowie

Best for Self-Service

If you’re looking for a way to provide fast, efficient support on your Shopify store, Zowie is a great choice. Best known for its self-service capabilities, this AI chatbot streamlines customer service by automating responses to common questions and issues. It helps provide quick solutions, freeing up your team to focus on more complex tasks.

I love how easy it is to set up on Shopify—Zowie integrates smoothly and starts working right away. Whether it’s handling order tracking, answering product questions, or managing FAQs, Zowie’s AI ensures your customers get immediate responses. Over time, it gets smarter, improving its ability to tackle more detailed inquiries.

What You’ll Like:

• Automated responses to Instantly address common customer questions
• Customizable workflow to tailor the chatbot’s behavior to fit your business needs
• Analytics dashboard to monitor performance and customer interactions in real-time
• Customer intent recognition to identify customer needs 

What You May Not Like:

• May lack some functionalities found in competitors.
• Costs might be high for smaller businesses.

Pricing: Contact the sales team.

3. Intercom – Best for Multi-Channel Communication

Intercom is an AI chatbot that excels at engaging with customers across multiple platforms, making it perfect for Shopify users looking to connect with visitors through various channels. From live chat to email, and even social media, Intercom allows you to manage all interactions in one place. This streamlined communication means you can keep conversations consistent, no matter where your customers are.

I’ve found it especially handy for personalizing customer support. Intercom’s automation features help you quickly answer common questions, while its live chat option ensures you’re there for more complex queries. Whether you’re offering support or sending personalized marketing messages, Intercom integrates smoothly with your Shopify store, making customer engagement easier.

What You’ll Like:

• Multi-channel support to engage with customers via email, social media, and live chat
• Personalized messaging to tailor interactions based on customer data
• Real-time analytics to monitor customer engagement and chatbot performance instantly
• Help center integration to provide instant self-service answers

What You May Not Like:

• Some users find the cost higher compared to similar tools
• Occasional lags in customer support responses

Pricing: Starts at $29/seat/month.

4. Zendesk

Best for Helpdesk Functionality

Zendesk is a solid AI chatbot tool that integrates seamlessly with your Shopify store, helping you provide excellent customer service. Best for helpdesk functionality, it ensures that you can quickly respond to customer inquiries, whether they’re about products, shipping, or returns. I personally love how easy it is to set up, and it works well for businesses of all sizes.

With Zendesk, you can automate responses, collect data, and even use AI to predict customer needs. It also helps manage conversations across multiple channels, so you never miss an inquiry. What’s more, it’s easy to track performance through detailed reports, which is a big win for managing customer support efficiently.

What You’ll Like:

• Advanced ticketing system to organize and prioritize customer inquiries
• AI-powered responses to provide instant, relevant answers to common questions
• Knowledge base integration to empower customers with self-service options
• Unified inbox to manage chat, email, and social messages in one place

What You May Not Like:

• Some users find the UI less intuitive
• Limited flexibility in certain features

Pricing: Starts at $19/user/month.

5. Tidio

Live Chat with Ticketing Functionality

Tidio is a fantastic Shopify chatbot that brings both simplicity and efficiency to your store’s customer service. It combines live chat and ticketing functionality, making it easy to manage customer inquiries. As a Shopify store owner, I found Tidio’s seamless integration with my store invaluable. It offers quick support to customers and boosts engagement.

The best part about Tidio is that it offers real-time customer interaction, which is key for enhancing customer experience. I’ve found that it works smoothly across different devices, so you can stay in touch with customers anytime, anywhere. It works perfectly for businesses that need an efficient solution without complicating things.

What You’ll Like:

• Integrated ticketing system to Keep track of customer issues systematically
• User-friendly interface for easy navigation
• Multi-channel support to manage customer queries from various platforms
• Customizable chatbot templates to automate FAQs, lead capture, and support

What You May Not Like:

• Some advanced features require a paid subscription.
• Design options may be limited for some users.

Pricing: Starts at $29/month.

6. Jasper

Best for Generating Engaging, AI-driven Conversations

Jasper offers a robust AI-powered chatbot for Shopify designed to make conversations feel more natural. It stands out as a great tool for automating customer interactions while still keeping things personal. What I love about it is its ability to craft tailored responses that feel natural and human-like, which really helps enhance the customer experience.

As a Shopify chatbot, Jasper integrates smoothly, helping you manage inquiries efficiently and boost sales. You’ll appreciate how it can automatically answer product-related questions, process orders, and even recommend products based on customer behavior. It’s definitely built with ease of use in mind, so you won’t have to worry about complex setups.

What You’ll Like:

• Easy-to-use interface to set up and manage the chatbot
• Automated order processing to handle customer orders quickly, reducing manual work
• Product recommendations to suggest relevant products based on customer interests
• Self-service returns & refunds to reduce support workload

What You May Not Like:

• Needs more customization options for advanced users
• Some users report occasional delays in responses during peak times

Pricing: Starts at $39/user/month.

7. Heyday by HootSuite

Best for Live Chat Handoff

Heyday by Hootsuite is an excellent choice for Shopify store owners looking to elevate their customer support. It seamlessly integrates with your store, offering real-time customer support while providing a personalized experience. As an AI chatbot, it can answer FAQs, recommend products, and automate customer service tasks with ease.

What I appreciate about Heyday is its flexibility. It allows human agents to jump in when needed, creating a perfect balance between automation and personal touch. It works effortlessly with Shopify, making it a handy tool for managing sales inquiries, order updates, and customer feedback. It’s user-friendly, and the integration is quick and straightforward, which makes it a solid option for growing e-commerce businesses.

What You’ll Like:

• AI-powered product recommendations for personalized shopping
• Real-time updates and order tracking to keep customers in the loop
• Flexible handoff to live agents for complex queries
• Real-time order tracking to provide instant shipment updates

What You May Not Like:

• May require additional training to handle specific business needs
• Chatbot responses can feel repetitive if not carefully monitored

Pricing: Contact the sales team.

8. ChatBot

Best for Lead Qualification

As an AI chatbot for Shopify, ChatBot offers a seamless integration that helps you automate customer interactions. It’s perfect for qualifying leads, which means it can handle initial queries, gather details, and pass on valuable information to your team. I’ve found it to be a time-saver when it comes to filtering prospects and ensuring that only the most promising ones get your full attention.

It’s also customizable and easy to set up. The drag-and-drop builder is a easy to use, even if you’re not tech-savvy. With features like automated follow-ups, chatbot analytics, and multi-channel support, it’s a great tool to upgrade your Shopify store’s customer experience.

What You’ll Like:

• Drag-and-drop builder for easy setup of automated workflows
• Multi-language support to expand your global reach
• Visitor tracking to monitor and track website visitors
• Chatbot analytics & insights to track chatbot performance and improve customer interactions 

What You May Not Like

• The free plan has limited features and doesn’t support all integrations
• The design options might feel restrictive for brands seeking highly unique appearances

Pricing: Starts at $52/month.

9. Re:amaze

Best for Real-Time Visitor Data

Re:amaze is a versatile AI chatbot designed to boost your Shopify store’s customer engagement. It’s particularly known for providing real-time visitor data. With Re:amaze, you can consolidate all your support channels—email, live chat, social media, and more—into one seamless helpdesk, making customer communication more efficient.

What sets Re:amaze apart is its ability to automate tasks using machine learning, helping you respond faster and more accurately. You can create custom chatbots to handle common inquiries, freeing up your time for more complex issues. Plus, its integration with Shopify means you can view order histories and customer data right within your chats, providing personalized support effortlessly.

What You’ll Like:

• Unified inbox to manage all customer communications from various channels in one place.
• Real-time monitoring to observe live customer activities on your site for timely engagement.
• Customizable FAQs to provide self-service support with a branded FAQ section
• Canned responses to quickly respond to common questions

What You May Not Like:

• Downloading larger reports may take longer than expected
• Some users feel there are too many clicks required for certain tasks

Pricing: Starts at $29/user/month.

10. Gorgias

Best for Real-Time Customer Support & Automated Self-Service

A colleague recommended Gorgias to me, and I’ve found it to be an amazing tool for eCommerce. It seamlessly integrates with Shopify, allowing you to manage customer interactions efficiently. With Gorgias, you can centralize all your customer communications—be it email, social media, or live chat—into one unified platform, making it easier to stay on top of inquiries.

What sets Gorgias apart is its AI Agent, which automates tasks like order cancellations, refunds, and subscription management directly within Shopify. This means routine queries are handled swiftly, freeing up your time for more personalized customer interactions. Plus, its ability to provide instant product recommendations can boost sales and the shopping experience.

What You’ll Like:

• Centralized inbox to manage all chats, emails, and social messages in one place
• Product recommendations to boost sales with instant suggestions
• Real-time order management to edit orders and apply discounts
• Revenue tracking to measure chatbot-driven sales and conversions in Shopify

What You May Not Like:

• The chat functionality may not be as robust as other dedicated chat platforms
• Some users have reported occasional glitches, which can disrupt workflow

Pricing: Starts at $50/month.

Why Should Business Owners Use AI Chatbots for their Shopify Store?

Automating customer support and boosting sales has never been easier—AI chatbots are revolutionizing the way business owners interact with customers on their Shopify websites. Here’s how they benefit your business:

1. 24/7 Customer Support

With AI chatbots, your Shopify store can provide customer support at any time of day or night. Unlike traditional customer service, where staff are only available during working hours, a chatbot can handle customer queries whenever they arise. 

This is especially helpful for customers in different time zones or those shopping outside of typical hours. It ensures that potential issues, like order tracking questions or product availability inquiries, are addressed quickly, leading to a more reliable shopping experience.

2. Instant Response

Customers today expect fast responses when they visit an online store. AI chatbots can instantly reply to a wide range of common questions, whether it’s about product details, shipping policies, or payment options. 

This reduces the chances of customers leaving your site due to slow responses or lack of immediate support. By answering questions quickly, the chatbot keeps potential buyers engaged and guides them smoothly through their shopping experience.

3. Personalized Shopping Experience

With AI chatbots, you can make your customer interactions feel much more personal. You can easily tweak the chatbot’s tone, personality, and even its appearance to match your brand’s vibe. By offering quick selection options, you’re keeping things simple for your visitors, making it easier for them to get what they need.

And with visitor tracking, you get valuable insights about each person visiting your site. This means you can personalize the chatbot’s responses based on real-time data, so every customer feels like you’re speaking directly to them.

4. Seamless Integration

Setting up an AI chatbot on your Shopify store is typically straightforward. Many chatbots are designed to integrate easily with Shopify without the need for extensive technical knowledge. Business owners can customize the chatbot to suit their store’s needs, such as adjusting the tone of its responses or programming it to guide customers through specific tasks. 

This ease of integration allows store owners to refine their customer service and sales processes without disrupting their existing workflows. It’s a simple addition that provides significant value without requiring a lot of effort.

5. Boost Sales

AI chatbots can actively assist in driving sales by offering timely suggestions and guiding customers through the purchasing process. For example, when a customer is browsing a pricing page, the chatbot can proactively offer help by answering questions about plans or connecting them with a product expert for detailed information.

Additionally, chatbots can encourage customers to complete purchases by reminding them about abandoned carts. This proactive approach helps customers find more products they might be interested in, increasing the overall value of their orders.

How to Select the Best AI Chatbot for Your Shopify Store

Choosing the right AI chatbot for your Shopify store can really level up your customer service and sales. Here are some easy tips to help you pick the perfect one for your business:

1. Look for Easy Integration

You should be able to integrate chatbot with your Shopify store without any technical headaches. You want something that connects easily to your site, so you can start using it right away. Check if the chatbot offers an easy setup process and if it syncs well with your Shopify tools like payment gateways and inventory management. 

A smooth integration means less time spent on setup and more time focusing on your business.

2. Check for Customization Options

A chatbot that can be personalized to match your brand is essential. Whether it’s adjusting the chatbot’s tone, appearance, or responses, make sure the chatbot allows for these customizations. 

Make sure it contains features like a voice assistant, which lets users communicate using voice commands, making everything flow even more smoothly. This helps you create a consistent brand experience for your customers so they feel like they’re interacting with your store, not just any generic bot. 

Plus, a well-customized chatbot can make your interactions feel more human and engaging.

3. Evaluate Multi-Channel Support

If you plan to expand beyond just your Shopify store, look for a chatbot that supports multiple channels. It’s helpful if the chatbot can work on your website, social media, email, and even SMS. 

This way, you can provide seamless support no matter where your customers are interacting with your brand. Multi-channel support also increases your chances of reaching customers where they prefer to communicate, boosting customer satisfaction.

4. Test the AI’s Ability to Offer Contextual Support

See if the AI chatbot can be trained using your website URL to extract key details like FAQs, product information, and contact details. This ensures the chatbot offers accurate, contextual support to your customers.

Test its ability to understand different types of queries and provide relevant answers. A smart chatbot should grasp the context to avoid giving confusing or irrelevant responses, leading to a smoother and more satisfying customer experience.

5. Ensure It Offers Analytics and Insights

The best AI chatbots come with built-in analytics that give you insights into your customers’ behavior. Look for a chatbot that tracks important metrics like conversation volume, customer satisfaction, and sales performance. 

This data helps you make informed decisions and improve your customer service strategy over time. You can use these insights to identify trends, spot potential issues, and fine-tune your chatbot’s performance for better results.

How to Add ProProfs AI Chatbot to Your Shopify Website

I remember setting up the ProProfs AI Chatbot on my Shopify site — it was quick, easy, and seamless. Let me show you how to set it up in no time!

Step 1: Go to your ProProfs Chat account and select the Bots option.

Step 2: On the My Bots page, you’ll see your existing bots. If there aren’t any, use the Create New Bot button to add one.

Here, we’ll be making changes to an existing bot.

Step 3: Click the + icon to insert an interaction panel after the welcome message. Then, choose Order Status from the interaction panel options.

Step 4: Now, personalize the interaction panel by setting a name and defining the bot’s response, then click save.

Step 5: Once you’ve created the interaction flow, head to Bot Settings to activate your bot where you need it. Just click the gear icon on the My Bots page.

Step 6: To configure the Show Bot section, head to Settings, turn it on for selected or all pages, provide the URL, and save your changes.

Your bot is up and running! 

Customers can now seamlessly interact with it for all their order-related queries and more!

Step 7: To integrate, open ProProfs Chat Settings and choose “Integrations.”

Step 8: Click to turn on Shopify, then connect your store in the window that appears.

Step 9: Now, click New Store.

Step 10:  You’ll need to enter your store name, which is located in your Shopify account.

Once you’ve entered the info, click “Connect to Shopify.”

Step 11: Log in to your Shopify account, and then install the ProProfs Chat app by clicking “Install App“.

Boost Your Shopify Store’s Success with the Perfect Chatbot!

The right AI chatbot for Shopify store can significantly improve your customer support and drive sales. When selecting a chatbot, focus on its AI capabilities, ease of use, and how well it integrates with your existing tools. 

To make the most of your chatbot, choose one that fits your business needs, integrates seamlessly with Shopify, and provides valuable insights through analytics. Regularly train and update the bot to improve its performance.

ProProfs Chat is a fantastic option, offering AI-powered support, easy Shopify integration, and multilingual capabilities—all designed to help you grow your business. Ready to streamline your support and boost sales? Give ProProfs Chat a try today!