“Almost 60% of organizations are already integrating generative AI into their marketing efforts, and 37% of these are actively implementing it across various initiatives.”
– Capgemini Research Institute.
With so many options on the market, it can be challenging to select the best free chatbots for your business.
Not anymore!
As someone who has extensively witnessed the rise of chatbots and their potential, I am thrilled to present my list of the 10 best free chatbots.
My team and I have used these tools extensively and consulted peer recommendations and reliable online review sources to compile this comprehensive list.
Let’s get started!
| Chatbot | Best For | Plan |
|---|---|---|
| ProProfs Chat | Best for Customization, Bot Performance Report, and Intelligent Chat Routing | Forever-free for a single operator. Paid plan starts at $19.99/operator/month. |
| Freshchat | Multichannel Support | A free plan is available (without file sharing feature). Paid plan starts at $19/user/month. |
| Tidio | Action-Based Triggers | A free plan is available. Paid plan starts at $29/month. |
| Chatling | NLP (Natural Language Processing) | A free plan is available (with limited customization). Paid plan starts at $35/month. |
| Smartsupp | Real-Time Analytics | A free plan is available (limited to 50 conversations per month). Paid plan starts at $10/month. |
| Zoho SalesIQ | Hybrid Chatbots | A free plan is available (limited to 100 chat sessions per month). Paid plan starts at $7/user/month. |
| Flow XO | Workflow Automation | A 14-day free trial is available. Paid plan starts at $25/month. |
| IntelliTicks | Conversational Landing Pages | A free plan is available. Paid plan starts at $20/month. |
| Landbot | AI Chatbot Generator | A forever free plan is available. Paid plan starts at $44/month. |
| Tawk.to | Bot-to-Human Handoff | Free forever. |
Top 10 Free Chatbots for 2024
1. ProProfs Chat
Best for 24/7 delightful customer support with AI chatbots
I have been using ProProfs Chat for a few months now, and it is the best free chatbot software that I have ever tried. It has everything I need to provide great customer service and generate more leads and sales.
One of the features that I love the most is the customization option. I can easily change the look and feel of my chat widget to match my brand and website. I can also create chat scenarios and scripts to suit customer needs and situations.
Another handy feature is the bot performance report. It gives me detailed insights into how my chatbots perform and what areas I can improve. I can see the number of chats, conversions, feedback, and ratings my chatbots have received.
The intelligent chat routing feature is also impressive. It automatically assigns the chat requests to the most suitable agents or departments based on the predefined rules. This ensures that my customers get the best and fastest response possible.
ProProfs Chat is the best free chatbot software I recommend to anyone who wants to enhance their customer experience and grow their business.
What you’ll like:
- Pre-chat forms to collect customer information to generate qualified leads.
- Automated greetings and announcements for proactive customer engagement.
- Integration with ProProfs Knowledge Base to offer self-help articles to customers.
- Ready-to-use templates for multiple scenarios like ticketing, sales, lead generation, appointment, etc.
What you may not like:
- Frequent updates on the AI chatbot can get overwhelming for new users.
- The free plan is limited to a single operator.
Pricing: Forever-free for a single operator. Team plan starts at $19.99/operator/month.
Also Read: ProProfs Free Live Chat Software: Premium Features Now at Zero Cost!
2. Freshchat
Best for Freshworks suite users
I used Freshchat for my online business and was impressed by its features and performance. The platform offers AI assistance, Freddy, useful when extending customer support to your website visitors.
One of the best features of this chatbot software is its multichannel support. You can connect with your customers wherever they are and provide them with personalized and timely responses.
You can also use Freshchat’s AI-powered chatbots to automate common queries and provide self-service options. Freshchat also gives you real-time analytics and insights into customer satisfaction and agent productivity.
Freshchat is a powerful and easy-to-use tool that can help you boost your customer engagement and loyalty. It is one of the best free chatbot software available in the market. I highly recommend it to anyone looking for a reliable and scalable messaging solution.
What you’ll like:
- Team inbox to manage and assign conversations across your team.
- Targeted messages to customers based on their actions and attributes.
- Co-browsing and screen sharing to assist customers with complex issues.
- In-app FAQs to help customers find answers to their questions without leaving the chat.
What you may not like:
- Slower customer support.
- Customization options are limited.
Pricing: A free plan is available (without file sharing feature). Paid plan starts at $19/user/month.
Read Also : 11 Best Freshchat Alternatives & Competitors Worth Considering in 2024
3. Tidio
Best for live chat with ticketing functionality
I used Tidio’s chatbot software for my online store, and I was amazed by how easy it was to set up and use.
Tidio is an all-in-one customer service platform that combines live chat and AI chatbots. It helped me to solve customer problems, generate more leads, and increase sales.
One of the best features of Tidio is the action-based triggers. These chatbot workflows launch automatically based on certain conditions, such as when visitors visit the website, view a product, or add something to their cart.
I could customize these triggers to suit my business needs and offer personalized messages and discounts to my customers. This way, I could engage them in real time and convince them to purchase.
Tidio also provided analytics and feedback tools to help me measure and improve my customer service performance.
What you’ll like:
- Visitor list and contact profiles to view and manage customer data and activity.
- Typing insights and sentiment analysis to understand customer intent and emotions.
- Mobile app and desktop notifications to stay connected with your customers on the go.
- Email marketing and messenger integration to reach customers across multiple channels and platforms.
What you may not like:
- Limited integration options compared to other chatbot software.
- Occasional bugs and glitches that might hamper your chatbot’s performance.
Pricing: A free plan is available (with limited features). Paid plan starts at $29/month.
Read Also : Top 11 Tidio Live Chat Alternatives & Competitors
4. Chatling
Best for NLP (Natural Language Processing)
I have used many chatbot software in the past, but only some impressed me as much as Chatling. It is easy to use, powerful, and customizable.
Chatling lets you create chatbots for various purposes, such as customer service, lead generation, sales, education, entertainment, and more. You can also integrate your chatbot with popular platforms like Facebook, WhatsApp, Telegram, and Slack.
One of the features that I love about Chatling is its natural language processing (NLP) engine. Chatling uses advanced NLP techniques to understand the intent and context of the user’s messages and provide relevant and engaging responses. Chatling also learns from the user’s feedback and behavior and adapts to their preferences and needs.
If you are looking for free chatbot software to help you create amazing chatbots, I highly recommend Chatling.
What you’ll like:
- Voice chat to offer your customers a more interactive experience.
- Chat transcripts to store and access previous conversations with your customers.
- Chatbot training and testing to improve your chatbot performance and accuracy.
- Multilingual support to communicate with customers in their preferred language.
What you may not like:
- Limited features to filter or search the saved chats.
- It may not be able to handle complex or ambiguous queries require human judgment or expertise.
Pricing: A free plan is available (with limited customization). Paid plan starts at $35/month.
Also Read: 10 Best Shopify Chatbots to Upscale Your Business in 2024
5. Smartsupp
Automated Customer Engagement & Service
I used Smartsupp during the initial phase of my professional career, and I must say it impressed me enough.
Smartsupp allowed me to create and customize my chatbots for various purposes, such as customer service, sales, or marketing. I could also integrate it with your website, social media, or email.
One of its features that I liked the most was the real-time analytics that it provided about my visitors and customers. I could see how they interacted with my chatbot, what questions they asked, what products they were interested in, and how satisfied they were with the answers. I could also use this data to improve your chatbot and business strategy.
Smartsupp’s chatbot software is easy to use, affordable, and effective. It helped me increase conversions, reduce costs, and enhance customer loyalty.
What you’ll like:
- Live chat support for inquiries that need human assistance.
- Offline messages to capture leads and inquiries when you are not online.
- Live video recording to see how visitors interact with your website and chatbot.
- Team collaboration to assign chats to different agents and departments based on their expertise.
What you may not like:
- Limited automation options.
- Features on the mobile application are limited as compared to the desktop version.
Pricing: A free plan is available (limited to 50 conversations per month). Paid plan starts at $10/month.
Explore : 10 Best Smartsupp Alternatives for Enhanced Customer Support in 2024
6. Zoho SalesIQ
Best for Zoho suite users
I used Zoho SalesIQ to engage with my website visitors and convert them into customers. It had powerful features for exceptional engagement, such as live visitor tracking, communication modes, and CRM integration.
One of the features that I liked the most was the hybrid bots. I could combine the advantages of AI and guided chatbots by plugging the answer bot into my codeless or programmed bot built using Zobot. This way, I could automate routine interactions and provide personalized answers to common queries using the resource library.
Zoho SalesIQ also helped me analyze the behavior of my prospects on my site, send them relevant marketing messages, and measure the effectiveness of my efforts on sales or signups. It was easy to set up and use and integrated well with my favorite apps.
What you’ll like:
- Reports and insights to measure and improve your chat and sales effectiveness.
- Lead scoring and qualification to identify and prioritize your most valuable prospects.
- Announcements to broadcast important messages and updates to your website visitors.
- Chat translation to communicate with customers in different languages using Google Translate.
What you may not like:
- There is no drag-and-drop functionality for the analytics feature.
- It relies heavily on Zapier, while other integrations are limited.
Pricing: A free plan is available (limited to 100 chat sessions per month). Paid plan starts at $7/user/month.
Read: Top 20 Chatbot Analytics
7. Flow XO
Automate Customer Interactions via AI Chatbots
I used Flow XO to create chatbots for my website and Facebook Messenger.
This no-code solution allowed me to build chatbots without writing any code. I could choose from multiple templates or start from scratch. I liked how I could test the chatbot in the interface and see the changes instantly.
One of the best features of Flow XO was the automated workflows. I could trigger different actions based on the user input and the conversation context. For example, I could send an email, update a spreadsheet, or connect to a third-party service. This made my chatbots more dynamic and useful.
Flow XO also had a built-in live chat feature that let me switch between chatbots and human agents. I could monitor the conversations and take over when needed. This helped me provide better customer support.
What you’ll like:
- Chatbot analytics to track and evaluate your chatbot activity and performance.
- Templates to use ready-made chat solutions for various use cases and scenarios.
- Chatbot hosting to deploy and share your chatbots with your customers and audience.
- Webhooks and integrations to connect your chat with platforms like Mailchimp and Stripe.
What you may not like:
- It lacks the capability to recognize images or screenshots.
- Limited reporting features as compared to other chatbot software.
Pricing: A 14-day free trial is available. Paid plan starts at $25/month.
Read More: 21 Best Chatbot Software: Top No-Code Picks for 2024
8. IntelliTicks
Best for Conversational Landing Pages
I used IntelliTicks for my business and was amazed by how it boosted my sales and customer satisfaction.
IntelliTicks is an AI-powered live chat platform that combines the intelligence of AI and human agents to create personalized and engaging conversations with visitors. It helped me capture more leads, answer FAQs, and connect with hot prospects in real time.
One of the features that I liked the most was the conversational landing page. It allowed me to create interactive post-ad-click experiences that engaged my traffic and increased my conversion rate. I also appreciated the seamless AI-human transfer, the flash responses, and the analytics and integrations that IntelliTicks offered.
IntelliTicks was easy to set up and use, and it provided me with a 24/7 sales rep that never missed a lead. I highly recommend IntelliTicks to anyone who wants to grow their online business with chatbots.
What you’ll like:
- Knowledge base to provide instant answers to common customer questions.
- Customer segmentation to tailor responses based on customer profile and behavior.
- Conversational forms to collect customer information and feedback in an engaging way.
- Appointment scheduling and reminders to book and confirm appointments with customers.
What you may not like:
- A steep learning curve for the new users.
- Occasional shutdown of the chat window.
Pricing: A free plan is available (limited to 60 conversations per month). Paid plan starts at $20/month.
9. Landbot
Best for AI Chatbot Generator
I used Landbot to create conversational experiences for my website and WhatsApp some years back.
Landbot is a chatbot platform that allows you to build chatbots without coding. You can design your chatbot flows with a visual drag-and-drop interface and customize them with rich media, variables, formulas, and conditional logic. Landbot also integrates with many popular apps to sync your data across different platforms.
One of the features that I liked the most about Landbot was the AI chatbot generator. It helped me create chatbots that could understand natural language and provide relevant responses. To enhance their capabilities, I could also connect my chatbots to Dialogflow, a powerful natural language processing tool.
Landbot was easy to use, flexible, and powerful. It helped me generate more leads, increase engagement, and provide better customer service.
What you’ll like:
- Reusable bricks and templates to build multiple chatbots.
- Integration with popular platforms like WhatsApp and Facebook Messenger.
- Chatbot variables to add dynamic and conditional elements to your conversations.
- Stripe and PayPal integration to accept payments and donations from your customers via chat.
What you may not like:
- Complex documentation process.
- Pricing is on the higher side for small businesses.
Pricing: A free plan is available (limited to 1 seat). Paid plan starts at $45/month.
10. Tawk.to
Free and freemium live chat with basic features, good for small businesses
Tawk.to was recommended by an industry peer some months ago. This platform has launched its new chatbot, named Apollo bot.
It allows you to create and deploy conversational agents on your website, mobile app, or social media platforms. You can use it to automate customer service, sales, marketing, and support tasks and provide personalized and engaging experiences to your visitors.
One of the features that I heard the most about was the bot-to-human handover. This feature allows you to seamlessly transfer the conversation from the chatbot to a live agent whenever the chatbot cannot handle a complex or sensitive query. This way, you can ensure that your customers always get the best possible service.
Though I haven’t used this chatbot personally, I recommend it based on the reviews of my industry peers.
What you’ll like:
- AI commands like brainstorm, simplify and summarize.
- Option to block and unblock abusive or spammy customers.
- Triggers to automate and initiate chat interactions with your customers.
- Ticketing system to manage and resolve customer issues and requests via chat.
What you may not like:
- Some users have raised concerns about data privacy and security.
- Less comprehensive features as compared to other chatbot software.
Pricing: Free forever.
Read More: 11 Best Tawk.to Alternatives for Improved Customer Service in 2023
Our Evaluation Criteria
The evaluation of products or tools chosen for this article follows an unbiased, systematic approach that ensures a fair, insightful, and well-rounded review. This method employs six key factors:
- User Reviews / Ratings: Direct experiences from users, including ratings and feedback from reputable sites, provide a ground-level perspective. This feedback is critical in understanding overall satisfaction and potential problems.
- Essential Features & Functionality: The value of a product is ascertained by its core features and overall functionality. Through an in-depth exploration of these aspects, the practical usefulness and effectiveness of the tools are carefully evaluated.
- Ease of Use: The user-friendliness of a product or service is assessed, focusing on the design, interface, and navigation. This ensures a positive experience for users of all levels of expertise.
- Customer Support: The quality of customer support is examined, taking into account its efficiency and how well it supports users in different phases – setting up, addressing concerns, and resolving operational issues.
- Value for Money: Value for money is evaluated by comparing the quality, performance, and features. The goal is to help the reader understand whether they would be getting their money’s worth.
- Personal Experience/Expert’s Opinion or Favorites: This part of the evaluation criteria draws insightful observations from the personal experience of the writer and the opinions of industry experts.
Find the Best Free Chatbot Software for Your Business in 2024
Though I have provided you with the 10 best free chatbots in 2024, it can still be daunting to find the right one for your business. Thus, I am drilling down the list to my top 3 recommendations.
Option A: ProProfs Chat
ProProfs Chat is certainly the best free chatbot when it comes to providing comprehensive customer support to your website visitors. With features like pre-chat forms, intelligent chat routing, easy customization, and detailed bot performance reports, this chatbot platform tops my recommended list.
Option B: Tidio
Tidio is another great option if you want to target your customers based on their activity on your website. You can get a complete view of your customer with its visitor lists and contact profiles.
Option C: Smartsupp
Smartsupp is a good option for businesses looking to gain detailed insights about their website visitors and the chatbot’s performance. Plus, its customization options can be really helpful in showcasing your brand style.
Ultimately, the best free chatbot for your business depends upon your specific requirements. Go through the list and make an informed decision.
Learn More About the Best Free Chatbots!
Q: Why are free chatbots useful for a business?
Free chatbots offer businesses a cost-effective way to automate customer interactions, saving time and resources. They enhance customer service, handle routine queries, and increase engagement.
Q: What are some of the top use cases of chatbots?
Top use cases for chatbots include customer support, lead generation, appointment scheduling, and e-commerce assistance. They streamline processes and improve user experience.
Q: What are the benefits of chatbots?
Chatbots provide 24/7 availability, quick response times, and consistent interactions, enhancing customer satisfaction. They reduce operational costs, increase efficiency, and contribute to business growth.
Q: How do you choose a free chatbot for your business?
When choosing a free chatbot, consider its ease of integration, customization options, language support, and analytics capabilities. Assess compatibility with your business needs and user interface preferences.
Q: How many types of chatbots are present in the market?
Chatbots broadly fall into rule-based, AI-based, and hybrid categories. Rule-based chatbots follow predefined rules, AI-based use machine learning, and hybrids combine both approaches. Each type caters to specific business requirements and levels of complexity.
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