ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: December 6, 2024
A Detailed Guide To Types Of Chatbot And Why You Must Have Them Today!

A Detailed Guide To Types Of Chatbot And Why You Must Have Them Today!

Modern buyers don’t like hustling around for answers. They want information instantly, or they switch to the competition.  You may have a help desk ticketing system in place, but let’s face it – emails can be a bit slow when it comes to addressing customer inquiries. Anything that requires a human interface automatically becomes time-consuming....
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Last modified: July 29, 2024
Zendesk vs LiveChat: Which One Suits Your Business the Best

Zendesk vs LiveChat: Which One Suits Your Business the Best

Customer engagement is already the top priority when scaling your business. Businesses often use chat support tools like Zendesk and LiveChat to offer the maximum impulse in customer interaction. But the most challenging part is to choose between both. While we understand your dilemma, a feature-by-feature comparison is hard to find. Thus, this article will...
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Last modified: December 6, 2024
11 Best Live Chat Software for eCommerce to Increase Conversions in 2024

11 Best Live Chat Software for eCommerce to Increase Conversions in 2024

As online shopping continues to soar, businesses constantly seek innovative ways to connect with customers and enhance the shopping experience.  In this quest for customer satisfaction and conversion optimization, live chat software has emerged as a powerful tool. But finding the best live chat software to grow your eCommerce business can be a daunting task....
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Last modified: December 2, 2024
10 Best WooCommerce Chatbot Plugins for 2024 [Compared]

10 Best WooCommerce Chatbot Plugins for 2024 [Compared]

Picture this. You’ve established your online store using WooCommerce. Your products are ready to sell. You see visitors coming to your site regularly. But there’s a hitch. Visitors are coming to your site and bouncing off after some time. Why is that? Do they need help to find what they are looking for? Do they...
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Last modified: December 6, 2024
Chatbot Welcome Messages: Purpose, Best Practices, & More

Chatbot Welcome Messages: Purpose, Best Practices, & More

We all know the standard welcome message: “Hello, how are you? Welcome to our website.” But what if your website had a chatbot that could engage with visitors more interestingly? Your chatbot welcome message is an opportunity that holds power to set the flow of the conversation. It is a customer’s first impression of your...
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Last modified: December 6, 2024
10 Crisp Chat Alternatives for Enhanced Customer Support in 2024

10 Crisp Chat Alternatives for Enhanced Customer Support in 2024

Crisp chat is a popular live chat tool that offers a visually appealing interface and excellent support solutions. But if you have outgrown this tool and looking for Crisp chat alternatives, we have some good options in store for you.  This blog will reveal the 10 best Crisp chat alternatives, their features, pros and cons,...
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Last modified: November 28, 2024
10 Best Live Chat Software for Customer Support in 2024 [In-Depth Review]

10 Best Live Chat Software for Customer Support in 2024 [In-Depth Review]

Every year, live chat software companies come with new features for customer support, and that one question comes into play – “What’s the best live chat software for this year?” Now, before you get bamboozled with all the twenties and thirties of options search engines throw at you, I’m going to make things easy. Not twenty…not...
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Last modified: December 2, 2024
10 Free Shopify Live Chat Apps to Boost Sales & Support [2024 Reviewed]

10 Free Shopify Live Chat Apps to Boost Sales & Support [2024 Reviewed]

So, you’ve set up your Shopify store, and now you’re looking to elevate your customer support and sales game. What’s the first thing that comes to your mind?  A free Shopify live chat app.  If you search for any app on the Shopify app store, trust me, it’s like finding a needle in a haystack. ...
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Last modified: December 11, 2024
How Live Chat on Your Website Can Maximize Conversion

How Live Chat on Your Website Can Maximize Conversion

Are you tired of burning cash on expensive marketing campaigns and advertisements? Live chat conversion can help your business generate qualified leads and boost sales without costing a fortune.  If you are selling products on your online store, every visitor that lands on your website is a potential sale. But, if visitors are not able...
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Last modified: December 11, 2024
Chatbots vs. AI Virtual Assistants: Comparing Features, Use Cases & Benefits

Chatbots vs. AI Virtual Assistants: Comparing Features, Use Cases & Benefits

Remember the last time you needed quick help but got lost in an endless FAQ section? Frustrating, right?  Now, imagine a digital helper always ready to assist—this brings us to the topic of Chatbots vs. Virtual Assistants. While both tools improve user interactions, understanding the key differences between chatbots and virtual assistants is crucial. Chatbots...
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