ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: February 17, 2025
17 Best Live Chat Software for Startups in 2025 (Detailed List + Guide)

17 Best Live Chat Software for Startups in 2025 (Detailed List + Guide)

Picture this: You’re a startup founder juggling a million tasks. Your social media is a chaotic chatroom, emails pile up like unread newspapers, and website visitors vanish faster than a free Wi-Fi connection. Feeling overwhelmed? Here’s a lifesaver: live chat for startups.   As a customer service veteran, I’ve seen countless startups transform from chatroom chaos...
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Last modified: February 19, 2025
22 Free Live Chat Software for 2025 [In-Depth Comparison]

22 Free Live Chat Software for 2025 [In-Depth Comparison]

Want a free live chat software? Great!  Everyone wants one, but it all boils down to how to find one. But with every software vendor claiming their tool is the best, the task gets only tougher.  For example, some free live chat apps use AI chatbots to improve customer support, while others combine live chat...
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Last modified: February 19, 2025
What is Live Chat Support? Benefits, Best Practices & Top Tools for 2025

What is Live Chat Support? Benefits, Best Practices & Top Tools for 2025

In an age where customers expect instant gratification, making them wait on hold or for days for an email response is a recipe for frustration and lost business. This is where live chat support can transform your website into a dynamic hub for instant customer engagement, driving satisfaction, sales, and loyalty.  The proof lies in...
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Last modified: March 13, 2025
10 Best AI Android Chatbot Software to Automate In-App Support & Engagement in 2025

10 Best AI Android Chatbot Software to Automate In-App Support & Engagement in 2025

Supporting and engaging customers through an Android app can be a tricky balancing act—answering endless customer questions, processing order requests, and ensuring a seamless in-app experience. Trust me, I’ve been there. That’s exactly why I’m here to show how Android chatbots can take care of these challenges for you. These powerful tools can handle customer...
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Last modified: February 28, 2025
What are the Different Types of Chatbots? Explore Common Types & Their Benefits

What are the Different Types of Chatbots? Explore Common Types & Their Benefits

Ever wished ordering pizza was as easy as texting a friend? Well, now it is! And you can thank chatbots for that! Beyond just taking orders, chatbots are now a key player in modern customer service. They’re helping businesses of all sizes provide faster support, handle more inquiries, and ultimately, keep customers happy. But here’s...
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