ProProfs Editorial Team

Author

ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: February 19, 2025
Chatbots vs Conversational AI: What’s the Difference?

Chatbots vs Conversational AI: What’s the Difference?

Are you still trying to get your head around the topic of chatbots vs. conversational AI? You’re not alone!  Many businesses struggle to understand the differences between these two technologies. But don’t worry. We’re here to help you untangle the confusion and make an informed decision for your business. Chatbot messaging apps are expected to...
Read More
Last modified: February 19, 2025
10 Best LiveAgent Alternatives to Enhance Customer Support 2025

10 Best LiveAgent Alternatives to Enhance Customer Support 2025

LiveAgent is a popular help desk software that offers live chat, email, social media, and phone support. Despite its suite of tools, it may not be the best fit for your business needs. So, if you’re looking for a more affordable, user-friendly, and feature-rich LiveAgent alternative, keep reading. Whether you want to switch from LiveAgent...
Read More
Last modified: February 19, 2025
ProProfs Free Live Chat Software: Premium Features Now at Zero Cost!

ProProfs Free Live Chat Software: Premium Features Now at Zero Cost!

Like a busy marketplace, the internet is full of potential customers who are looking to buy what you sell. But how can you effectively grab their attention amidst the noise? This is where live chat comes in, allowing you to answer questions at the right time and grow your bottom line. But there is a...
Read More
Last modified: February 19, 2025
365+ Unique Chatbot Names & Top 5 Tips to Create Your Own in 2025

365+ Unique Chatbot Names & Top 5 Tips to Create Your Own in 2025

Imagine this: you’ve invested hundreds of dollars in a chatbot, but it’s not getting the attention you expected. You’ve deployed Customer Service Bot, Product Help Bot, and Ticketing Bot at different stages of the customer journey, yet visitors still aren’t engaging.  You ask yourself — What’s missing, after all? The answer could lie in your...
Read More
Last modified: February 19, 2025
Live Chat Support vs. Email Support: A Comparative Analysis

Live Chat Support vs. Email Support: A Comparative Analysis

Do you know that in 2022, customer experience quality for many brands declined by more than 19%? It was the highest decline in the past 17 years. Amidst such chaos, businesses are now more concerned than ever about delivering exceptional customer support using different support channels.  But the question is, which customer support medium reigns...
Read More
Last modified: February 19, 2025
10 Best AI Chatbot Software for Exceptional Customer Support in 2025

10 Best AI Chatbot Software for Exceptional Customer Support in 2025

“Exceptional customer support is no longer just a luxury; it’s a necessity!” As an expert in customer engagement, I know the struggle of meeting rising customer expectations. Many businesses grapple with the need for responsive, 24/7 support that boosts customer satisfaction. Fortunately, the landscape of AI chatbots has evolved dramatically. In , selecting the best...
Read More
Last modified: February 17, 2025
17 Best Live Chat Software for Startups in 2025 (Detailed List + Guide)

17 Best Live Chat Software for Startups in 2025 (Detailed List + Guide)

Picture this: You’re a startup founder juggling a million tasks. Your social media is a chaotic chatroom, emails pile up like unread newspapers, and website visitors vanish faster than a free Wi-Fi connection. Feeling overwhelmed? Here’s a lifesaver: live chat for startups.   As a customer service veteran, I’ve seen countless startups transform from chatroom chaos...
Read More
Last modified: February 19, 2025
22 Free Live Chat Software for 2025 [In-Depth Comparison]

22 Free Live Chat Software for 2025 [In-Depth Comparison]

Want a free live chat software? Great!  Everyone wants one, but it all boils down to how to find one. But with every software vendor claiming their tool is the best, the task gets only tougher.  For example, some free live chat apps use AI chatbots to improve customer support, while others combine live chat...
Read More
Last modified: February 19, 2025
What is Live Chat Support? Benefits, Best Practices & Top Tools for 2025

What is Live Chat Support? Benefits, Best Practices & Top Tools for 2025

In an age where customers expect instant gratification, making them wait on hold or for days for an email response is a recipe for frustration and lost business. This is where live chat support can transform your website into a dynamic hub for instant customer engagement, driving satisfaction, sales, and loyalty.  The proof lies in...
Read More