ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: December 6, 2024
Customer Service: What It Is, Why It Matters & the Top Trends in 2024

Customer Service: What It Is, Why It Matters & the Top Trends in 2024

Let’s face it —  customer service is hard.  You want to delight your customers, solve their problems, and meet their needs. But sometimes, things don’t go according to plan. Sometimes, you face challenges and end up with unhappy customers. And that can hurt your business in many ways.  You wonder: “How do I deal with...
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Last modified: September 18, 2024
40 Engaging Live Chat Welcome Messages to Improve Conversions

40 Engaging Live Chat Welcome Messages to Improve Conversions

Did you know that 79% of customers prefer live chat for its instant support?  But here’s the catch: the success of live chat doesn’t just depend on its speed; it hinges on that very first message that pops up on your customer’s screen.  In the bustling world of online business, first impressions are everything. A...
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Last modified: October 14, 2024
Supercharge Your Website’s SEO & User Engagement With Live Chat

Supercharge Your Website’s SEO & User Engagement With Live Chat

Did you know 93% of online experiences begin with a search engine? Optimizing your website for search engines is, therefore, critical to drive organic traffic and enhance your online presence.  But what if you could take it a step further – attract more visitors and engage with them in real time, boosting user engagement and...
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Last modified: September 20, 2024
Streamlining Customer Support with FAQ Chatbots: A Step-by-Step Guide

Streamlining Customer Support with FAQ Chatbots: A Step-by-Step Guide

Are you tired of high call volumes and frustrated customers? Do you wish there was a way to automate the process of handling customer inquiries and support requests?  Well, look no further! FAQ chatbots are the solution to all your customer support woes. Bots can be trained to answer frequently asked questions on topics including...
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Last modified: December 6, 2024
The Ultimate Guide to Enterprise Chatbots

The Ultimate Guide to Enterprise Chatbots

In today’s fast-paced digital landscape, businesses face ever-evolving challenges and opportunities. To stay ahead of the curve, enterprises must harness the power of cutting-edge technologies. And when it comes to revolutionizing customer engagement and streamlining operations, there’s one technology that stands out: enterprise chatbots. By taking half of the work off your employees’ shoulders, enterprise...
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Last modified: December 6, 2024
Chatbots vs Conversational AI: What’s the Difference?

Chatbots vs Conversational AI: What’s the Difference?

Are you still trying to get your head around the topic of chatbots vs. conversational AI? You’re not alone!  Many businesses struggle to understand the differences between these two technologies. But don’t worry. We’re here to help you untangle the confusion and make an informed decision for your business. Chatbot messaging apps are expected to...
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Last modified: December 2, 2024
10 Best LiveAgent Alternatives to Enhance Customer Support 2024

10 Best LiveAgent Alternatives to Enhance Customer Support 2024

LiveAgent is a popular help desk software that offers live chat, email, social media, and phone support. Despite its suite of tools, it may not be the best fit for your business needs. So, if you’re looking for a more affordable, user-friendly, and feature-rich LiveAgent alternative, keep reading. Whether you want to switch from LiveAgent...
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Last modified: December 6, 2024
ProProfs Free Live Chat Software: Premium Features Now at Zero Cost!

ProProfs Free Live Chat Software: Premium Features Now at Zero Cost!

Like a busy marketplace, the internet is full of potential customers who are looking to buy what you sell. But how can you effectively grab their attention amidst the noise? This is where live chat comes in, allowing you to answer questions at the right time and grow your bottom line. But there is a...
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Last modified: September 18, 2024
365+ Unique Chatbot Names & Top 5 Tips to Create Your Own in 2024

365+ Unique Chatbot Names & Top 5 Tips to Create Your Own in 2024

Imagine this: you’ve invested hundreds of dollars in a chatbot, but it’s not getting the attention you expected. You’ve deployed Customer Service Bot, Product Help Bot, and Ticketing Bot at different stages of the customer journey, yet visitors still aren’t engaging.  You ask yourself — What’s missing, after all? The answer could lie in your...
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Last modified: September 6, 2024
Live Chat Support vs. Email Support: A Comparative Analysis

Live Chat Support vs. Email Support: A Comparative Analysis

Do you know that in 2022, customer experience quality for many brands declined by more than 19%? It was the highest decline in the past 17 years. Amidst such chaos, businesses are now more concerned than ever about delivering exceptional customer support using different support channels.  But the question is, which customer support medium reigns...
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