ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: February 17, 2025
10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2025

10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2025

HubSpot Chat has been a go-to solution for businesses when it comes to customer engagement.  However, it is not the only option out there and might not be the best fit for your business needs. In fact, many HubSpot Chat alternatives offer more features, better pricing, and greater flexibility.  With years of experience in the...
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Last modified: February 17, 2025
10 Best Gorgias Alternatives to Boost Your ROI in 2025

10 Best Gorgias Alternatives to Boost Your ROI in 2025

Businesses constantly look for better solutions to boost their productivity and sales. The same is the case with live chat tools.  Gorgias is a versatile tool for supporting shoppers real time with a fast-loading chat widget. However, if you are looking for more advanced reporting functionalities and a simpler user experience, you must look for...
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Last modified: February 17, 2025
Top 10 Smith.ai Alternatives to Boost Your Customer Support

Top 10 Smith.ai Alternatives to Boost Your Customer Support

Smith.ai is a popular, efficient customer support platform known for its quick handling of customer queries. However, the tool’s overreliance on AI may sometimes cause businesses to look for alternatives because AI isn’t always the best at connecting with customers on a deeper level and gathering insights. If you are one of them, I have...
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Last modified: February 17, 2025
10 Best REVE Chat Alternatives in 2025

10 Best REVE Chat Alternatives in 2025

Looking to switch your live chat software? REVE Chat is a fantastic omnichannel customer engagement platform with live chat and an AI chatbot to connect with customers in real time and boost sales. But unfortunately it doesn’t live up to every user’s expectations. Delays in outgoing messages, unwanted notifications, and the need for improvement in...
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Last modified: February 19, 2025
10 Best Free Chatbots to Boost Your ROI in 2025

10 Best Free Chatbots to Boost Your ROI in 2025

“Almost 60% of organizations are already integrating generative AI into their marketing efforts, and 37% of these are actively implementing it across various initiatives.” – Capgemini Research Institute. With so many options on the market, it can be challenging to select the best free chatbots for your business. Not anymore! As someone who has extensively...
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Last modified: February 17, 2025
8 Best LivePerson Alternatives to Boost Your Engagement in 2025

8 Best LivePerson Alternatives to Boost Your Engagement in 2025

With so many options on the market, it can be daunting to select the best LivePerson alternative for your business. Worry not! I’ve already done the legwork for you.  As a seasoned industry professional with years of experience, I’ve curated a list of the top 10 LivePerson alternatives for . Let’s get started! Top 8...
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Last modified: February 17, 2025
10 Best Userlike Alternatives to Boost Your Conversions in 2025

10 Best Userlike Alternatives to Boost Your Conversions in 2025

Userlike has a significant presence in the market, but its high pricing, limited customization options, and intricate user interface have prompted businesses to explore alternative solutions. As someone who has spent countless hours seeking the ideal chat tool for my business, I understand the challenges in finding a reliable Userlike alternative.  Drawing from my personal...
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Last modified: February 17, 2025
Top 10 AI Customer Service Chatbot for Business in 2025

Top 10 AI Customer Service Chatbot for Business in 2025

Struggling to assist too many customers at the same time? Finding it tough to offer 24/7 assistance? Fortunately, customer service chatbots have made these hassles a thing of the past! These digital dynamos not only offer lightning-fast responses but also free up your human agents to focus on complex issues and provide top-tier support. Keep...
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Last modified: February 19, 2025
How Chatbots for Logistics Can Transform the Supply Chain Industry

How Chatbots for Logistics Can Transform the Supply Chain Industry

Are you tired of navigating the complexities of logistics management, juggling shipment schedules, and constantly addressing customer queries? Say goodbye to logistics headaches! Logistics chatbots are revolutionizing the supply chain industry. These intelligent assistants are designed to streamline processes, automate routine tasks, and enhance customer service. In this blog, we’ll delve into the various use...
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Last modified: February 17, 2025
Hotel Chatbots 101: A Complete Guide to Customer Engagement

Hotel Chatbots 101: A Complete Guide to Customer Engagement

Ever found yourself overwhelmed with hotel bookings, guest inquiries, and the constant challenge of providing top-notch customer service? Not anymore! Hotel chatbots are a new marvel in the hospitality industry. The artificial intelligent assistants can help you automate bookings, respond to guest inquiries, and provide personalized support. In this blog, we will explore some of...
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