ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: December 6, 2024
10 Best Trengo Alternatives to Boost Your Engagement in 2024

10 Best Trengo Alternatives to Boost Your Engagement in 2024

As someone intimately familiar with the customer service industry, I have explored various tools and platforms to serve my customers better.  After extensively using these alternatives and considering peer recommendations and credible reviews, I have compiled a list of the top 10 Trengo alternatives in .  Each of these alternatives has been tried and tested...
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Last modified: December 2, 2024
Top 8 Delight Chat Alternatives & Competitors in 2024

Top 8 Delight Chat Alternatives & Competitors in 2024

Exploring Delight Chat alternatives to your customer service?  I’ve spent years working with customer service technology, always on the lookout for tools that can make support better and more efficient.  When I went looking for alternatives to Delight Chat, I found several great options. Each one offers something special, from intelligent chatbots to all-in-one messaging...
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Last modified: December 2, 2024
Top 10 Respond.io Alternatives & Competitors in 2024

Top 10 Respond.io Alternatives & Competitors in 2024

Looking for Respond.io alternatives? Respond.io is a well-known platform that enables you to chat with your customers across various channels, such as WhatsApp, Messenger, SMS, and more. However, Respond.io may not be the best fit for your business. Some users have expressed dissatisfaction with its pricing, integrations, and customer support. Moreover, it may not have...
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Last modified: December 6, 2024
10 Best Comm100 Alternatives to Boost Your Engagement in 2024

10 Best Comm100 Alternatives to Boost Your Engagement in 2024

If you are looking for a Comm100 alternative, you are not alone. Comm100 is a popular live chat software but may not be the best fit for your business, especially if you need more advanced features, integrations, customization, or scalability. But with so many live chat software options available in the market, how do you...
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Last modified: November 28, 2024
8 Best MyLiveChat Alternatives to Boost Your ROI in 2024

8 Best MyLiveChat Alternatives to Boost Your ROI in 2024

MyLiveChat is a popular customer service software that helps online businesses manage their support channels and provide better customer experiences. However, MyLiveChat may not be the best fit for every business, especially if you want more features, integrations, or affordability.  That’s why I have compiled a list of the top 8 best MyLiveChat alternatives for...
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Last modified: December 4, 2024
10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2024

HubSpot Chat has been a go-to solution for businesses when it comes to customer engagement.  However, it is not the only option out there and might not be the best fit for your business needs. In fact, many HubSpot Chat alternatives offer more features, better pricing, and greater flexibility.  With years of experience in the...
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Last modified: November 28, 2024
10 Best Gorgias Alternatives to Boost Your ROI in 2024

10 Best Gorgias Alternatives to Boost Your ROI in 2024

Businesses constantly look for better solutions to boost their productivity and sales. The same is the case with live chat tools.  Gorgias is a versatile tool for supporting shoppers real time with a fast-loading chat widget. However, if you are looking for more advanced reporting functionalities and a simpler user experience, you must look for...
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Last modified: November 28, 2024
Top 10 Smith.ai Alternatives to Boost Your Customer Support

Top 10 Smith.ai Alternatives to Boost Your Customer Support

Smith.ai is a popular, efficient customer support platform known for its quick handling of customer queries. However, the tool’s overreliance on AI may sometimes cause businesses to look for alternatives because AI isn’t always the best at connecting with customers on a deeper level and gathering insights. If you are one of them, I have...
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Last modified: November 29, 2024
10 Best REVE Chat Alternatives in 2024

10 Best REVE Chat Alternatives in 2024

Looking to switch your live chat software? REVE Chat is a fantastic omnichannel customer engagement platform with live chat and an AI chatbot to connect with customers in real time and boost sales. But unfortunately it doesn’t live up to every user’s expectations. Delays in outgoing messages, unwanted notifications, and the need for improvement in...
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Last modified: December 6, 2024
10 Best Free Chatbots to Boost Your ROI in 2024

10 Best Free Chatbots to Boost Your ROI in 2024

“Almost 60% of organizations are already integrating generative AI into their marketing efforts, and 37% of these are actively implementing it across various initiatives.” – Capgemini Research Institute. With so many options on the market, it can be challenging to select the best free chatbots for your business. Not anymore! As someone who has extensively...
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