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Last modified: February 24, 2025

Chat Rating: Best Way to Get Customer Feedback

“Your Most Unhappy Customers are Your Greatest Source of Learning”Bill Gates The quality of customer service determines the future of any business, no matter the size. When customers are happy with your service, they become repeat buyers and join your “loyal” tribe. Angry and agitated customers, on the other hand, are unhappy customers who most...

Last modified: February 24, 2025

6 Reasons to Use Live Chat Support Software

What is the burning desire of every business? Increase market share through customer loyalty! What is the major cause of losing customers in an e-commerce environment? Unaddressed customer “pain points”. Pain points are the chronic issues (or even new ones) that have been unresolved for extended periods of time. Business analytics and data mining reports...

Last modified: March 13, 2025

Customer Service KPIs: 21 Metrics That Matter for Your Bottomline

“What gets measured gets managed” Peter Drucker I’ve always believed that when customer issues pile up and satisfaction drops, it’s clear something’s off. But without the right customer support KPIs, can you really find the root cause? Food for thought! Slow response times, unresolved tickets, and unhappy customers can quietly hurt your business. That’s why...

Last modified: February 24, 2025

7 Experts Share Their Advice on Top 3 Customer Service Skills required to Succeed

The customer satisfaction depends on the customer service skills of an individual to professionally handle and deal with various consumers. If you let your customers down then there are chances of losing potential buyers. The report done by customer impact business depicted that almost 89% of consumer stopped buying products due to low customer service. Hence,...

Last modified: February 24, 2025

10 Things Never to Say to a Customer on Live Chat

My first full-time job as a grown-up was into customer service. And I’ll never forget that first time I literally got an earful from my manager, and rightly so. I was hired to work as a live chat operator for a computer hardware store, and like most other young people, I was super confident. So,...

Last modified: February 24, 2025

Difference Between a Customer Support Hero and an Agent

Did you know that 55% of customers are willing to pay more for a quality experience? Reduction of customer efforts is a crucial factor in customer loyalty, therefore it comes as no surprise that customer service over social media increased by 250% in the last two years. However, what most people don’t know is that...

Last modified: February 24, 2025

7 Tips to Reap the Best out of ProProfs Chat

Live chat has become one of the most reliable tools that foster business growth. However, the tool’s usefulness strongly depends on the user, so if you do not know how to adequately utilize your live chat, you won’t end up with the expected results. Here at ProProfs, we want to help our clients make the...

Last modified: February 24, 2025

Transform Your Small Business To Enterprise Business With Live Chat

Yes, you heard that right! Growing a small business is a challenge, but it’s a greater challenge not to use the right strategies that help it becomes an enterprise business. Every big company started out small. Believe it or not, Hewlett-Packard was just two people working in a garage and McDonalds started out with just...

Last modified: February 24, 2025

Things to Consider Before Buying a Live Chat Software

Do you really need a Live Chat Software for your Business? You don’t need to be a marketing guru to figure out that quality customer service is the key to long-term success of any business. Your customers are your best bet when it comes to spreading the word about your products or services. And by offering...

Last modified: February 24, 2025

4 Reasons Why You Should Implement Live Chat on Your Website Now

Instant interaction is what people seek if they frequently visit an online business. More than that, people wish to experience a memorable customer service experience. So, if your brand successfully delivers great customer service experience, you can encourage at least 73% of buyers to stick with the brand. Understand this, new-age buyers expect from a...

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