ProProfs Editorial Team, Author at Chat Blog

Articles by ProProfs Editorial Team

7 Tips for Building a Memorable Customer Experience This Holiday Season

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 22 Jul, 2024

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. And it’s just around the corner. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. But how about making this...

10 Reasons Why Live Chat is a Game-Changer for Customer Service

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Feb, 2025

Quick, efficient, and customer-focused—that’s live chat for you! No wonder industries from eCommerce to SaaS, and B2B to B2C, all swear by it to tackle customer queries in real-time. Offering quick answers and seamless support, live chat has shifted from a “good-to-have” feature to a core component of delivering a delightful customer experience. Benefits of...

Live Chat Knowledge Base Integration: The Best Recipe for Customer Support

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Mar, 2025

How important is good customer support for your business? Is it a top priority for you, or happens to be just another facet of your day-to-day business operations? It may seem like a no-brainer, but a surprising number of businesses have failed to deliver a delightful customer support and ensure that their customers are happy....

Delighting Your Customers On The Go Using Live Chat Mobile App

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Feb, 2025

Delightful customer experience! A motto every company wishes to follow and abide by at all times. But is it really possible? Guess what, statistics like: … make it clear that providing a delightful experience to all customers isn’t an easy target for organizations today. A lot of these statistics are an outcome of situations like:...

5 Cringeworthy Customer Service Experiences (and How to Avoid Creating Them)

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Feb, 2025

We’ve all been there. After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. Inaction, rudeness and failure to take ownership of their mistakes – these are just some of the negative approaches to...

7 Compelling Reasons Why You Should Listen to Your Customers

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Feb, 2025

Offering a delightful customer service has become the lifeblood of the businesses all over the world. Success of any business is directly proportional to its customer experience. Did you know 60% of the organizations consider customer service as their top most priority? A good customer experience often leads to customer retention. Do you always find...

How Online Chat Support Affects Customer Happiness

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Feb, 2025

Earlier, online customer service process used to be terrible. Customers had less options to try then, so they had no choice but to stick to the chosen brands even if they treated their customers poorly. These days, however, with plenty of businesses selling the same products or services, the tables have turned. Thanks to the...

How to Build a Effective Customer Engagement Strategy (Marketing Tips)

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 10 Jan, 2025

Is it possible to know what our customers think all the time while they browse the website? Honestly, no company has the means to learn what their customers are thinking or feeling all the time. But should that stop you from learning more about your customers? That’s why it is important you formulate customer engagement...

20 Tips to Improve Customer Service Easily

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Feb, 2025

Did you know that 67% of people worldwide believe that customer service as a whole is improving? A lot of businesses have understood that building a quality customer service experience is the golden key to enhancing brand image. They’ve realized that the benefits of good customer service can also result in increased sales and improved...

How to Provide a Delightful Customer Service Experience

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 24 Feb, 2025

Did you know that 55% consumers are willing to pay more to have a delightful experience? A report by McKinsey says that 70% of product or service buying experiences are totally based on how the customers feel they have treated. For about 62% organizations, customer experience is viewed as a great competitive differentiator. The takeaway?...