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Last modified: August 2, 2024

How to Provide a Delightful Customer Service Experience

Did you know that 55% consumers are willing to pay more to have a delightful experience? A report by McKinsey says that 70% of product or service buying experiences are totally based on how the customers feel they have treated. For about 62% organizations, customer experience is viewed as a great competitive differentiator. The takeaway?...

Last modified: August 2, 2024

How to Recruit Live Chat Customer Support Team that Delights Users

People Helping People is a Great Job! Customer support is the most crucial aspect of determining the success of any business. Earning customer loyalty is a tough nut to crack. And, going gets tougher if a company doesn’t have a right team in place to manage the customers. The support team plays a pivotal role...

Last modified: September 13, 2024

5 Benefits of MS Dynamics 365 CRM & Live Chat Integration

“Your most unhappy customers are your greatest source of learning”— Bill Gates, Microsoft No matter what industry or business you are in, customers are your most important assets and maintaining customer relationships is one of the crucial steps for growing your business. All you need to do is keep yourself abreast with tools and technologies...

Last modified: August 2, 2024

How to Achieve Customer Satisfaction (Fool-Proof Tips by 20 CS Experts)

Whenever you plan to open a business, what’s the first thought that strikes you? Do you plan on achieving a certain goal in a specific period? Do you wish to achieve great profits? Do you visualize yourself gaining a good head start over other newbies in the market? Do you wish to expand your market...

Last modified: September 25, 2024

9 Ways Your Customer Communication Can Increase Referrals

It’s no secret that businesses put a lot of effort into finding new customers. However, putting effort towards returning customers can turn out to be more beneficial. In fact, studies show that repeat customers tend to spend more money than new customers. On top of that, they’re likely to refer your business to their friends....

Last modified: December 6, 2024

12 Do’s & Don’ts of Live Chat Support for Your Website

Live chat is undeniably one of the leading tools that promises instant messaging and high convenience. No wonder the global live chat software market is estimated to reach a whopping $987.3 million by 2023! Today’s customers do not have the patience to listen to the irritating elevator music on loop while on hold or wait...

Last modified: July 22, 2024

How to Increase Online Sales Using Live Chat

Customer acquisition and conversion strategies have been through remarkable rounds of innovations in the last few years. Online businesses are constantly trying to leverage their sales and business by using social media platforms to their full potential. They are trying their best to get the right brand messaging across while connecting efficiently with every single...

Last modified: July 29, 2024

Why Understanding Clients Tone of Voice Is Key to Good Customer Service

The quality of customer experience a business provides generally goes a long way towards determining how successful that business is. A major reason as to why companies invest so heavily in things like customer service training programmes, and why they put so much effort into handling feedback, queries, and complaints. With that being said, one...

Last modified: September 11, 2024

100+ Live Chat Canned Responses for Support, Sales & Everything In Between

Struggling to keep up with the relentless tide of customer inquiries? You’re not alone! In the digital age, where instant gratification is the norm, the pressure to respond swiftly and effectively to customer messages can be overwhelming. Enter live chat canned responses! These pre-written messages are the perfect solution for delivering quick, accurate, and consistent...

Last modified: August 20, 2024

Boost Website Engagement With Real-Time Visitor Monitoring

Customer service is no less than a battleground these days, owing to the rise in customer expectations. Going on the lines of “You Miss, I hit”, competitors can steal your customers in seconds, even if their product is not as promising as yours. In fact, 7 out of 10 Americans won’t mind switching services for...

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