ProProfs Editorial Team

We’ve all been there. After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. Inaction, rudeness and failure to take ownership of their mistakes – these are just some of the negative approaches to...

Offering a delightful customer service has become the lifeblood of the businesses all over the world. Success of any business is directly proportional to its customer experience. Did you know 60% of the organizations consider customer service as their top most priority? A good customer experience often leads to customer retention. Do you always find...

Earlier, online customer service process used to be terrible. Customers had less options to try then, so they had no choice but to stick to the chosen brands even if they treated their customers poorly. These days, however, with plenty of businesses selling the same products or services, the tables have turned. Thanks to the...

Is it possible to know what our customers think all the time while they browse the website? Honestly, no company has the means to learn what their customers are thinking or feeling all the time. But should that stop you from learning more about your customers? That’s why it is important you formulate customer engagement...

Did you know that 67% of people worldwide believe that customer service as a whole is improving? A lot of businesses have understood that building a quality customer service experience is the golden key to enhancing brand image. They’ve realized that the benefits of good customer service can also result in increased sales and improved...

Did you know that 55% consumers are willing to pay more to have a delightful experience? A report by McKinsey says that 70% of product or service buying experiences are totally based on how the customers feel they have treated. For about 62% organizations, customer experience is viewed as a great competitive differentiator. The takeaway?...

People Helping People is a Great Job! Customer support is the most crucial aspect of determining the success of any business. Earning customer loyalty is a tough nut to crack. And, going gets tougher if a company doesn’t have a right team in place to manage the customers. The support team plays a pivotal role...

Whenever you plan to open a business, what’s the first thought that strikes you? Do you plan on achieving a certain goal in a specific period? Do you wish to achieve great profits? Do you visualize yourself gaining a good head start over other newbies in the market? Do you wish to expand your market...