ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: February 24, 2025
9 Essential Tips for Winning at Customer Success

9 Essential Tips for Winning at Customer Success

Technology has changed communication norms for good. With ongoing technological developments, a new term is born: Globalism. Thanks to its combination with the internet, there are no limits for communication. You can reach whoever you want, whenever you want, at any circumstances as long as you have a battery and an internet connection. This created...
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Last modified: February 24, 2025
10 Steps To Achieve Greater Customer Success

10 Steps To Achieve Greater Customer Success

Customer success is not just an alternative buzzword for customer service. Rather it indicates that your business is fulfilling the key objective of delivering excellent customer support. Your brand should be able to engage your customers and help them throughout their journey of buying a product or service. Your customers should not feel the need...
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Last modified: February 24, 2025
8 Practices to Increase Customer Lifetime Value of Your Business

8 Practices to Increase Customer Lifetime Value of Your Business

  As a business owner, it is important to think beyond elevating your brand amidst the increasing competition. You may have set the foundation of your eCommerce business on a riveting marketing strategy, a robust customer service team, and brand new ideas for products and services. However, it is high time to rise above the...
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Last modified: February 24, 2025
Unlocking Business Success: The Importance of Customer Feedback

Unlocking Business Success: The Importance of Customer Feedback

Understanding and meeting customer needs is paramount in today’s business landscape. But how do you figure out what your customers want and need? Well, that’s where customer feedback comes into play. It’s like getting a sneak peek into your customers’ thoughts about your brand, experience, and offerings. If you’re not sold on the importance of...
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Last modified: August 2, 2024
Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business

Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business

You must have noticed some of your visitors leave the website without making a purchase. Ever wondered what leads to such a result? Even with the perfect marketing strategy in place, you get visitors on the website. But what about engagement? And, are your strategies effective enough to shape their purchasing journey? Consumers today are...
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Last modified: February 24, 2025
13 Best eCommerce Tools to Boost Conversions in 2025

13 Best eCommerce Tools to Boost Conversions in 2025

With global eCommerce sales projected to exceed $5 trillion in , it’s evident that the online shopping landscape is experiencing unprecedented growth.  However, in a fiercely competitive environment, success hinges on having the best eCommerce tools at your disposal. While the market offers many options, selecting the right one can be daunting, and I understand...
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Last modified: February 24, 2025
The Do’s and Don’ts of Excellent Customer Support on Social Media

The Do’s and Don’ts of Excellent Customer Support on Social Media

Long gone are the days when phone calls were the best way to deliver excellent customer support. Modern customers believe that social media is a new better way to interact with the brands when they have questions, problems, or concerns. According to a Smart Insights report, 63% of people expect brands to offer customer service...
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Last modified: February 24, 2025
Expert Roundup: What Does Great Customer Service Mean to You?

Expert Roundup: What Does Great Customer Service Mean to You?

Whenever organizations ask, “what does great customer service mean to you?”, I end up saying “it depends!” And, it is true. What could be a great aspect for me can turn out to be an average aspect for others during their customer journey. But imagine this, there is an eCommerce platform that you think of...
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Last modified: February 24, 2025
14 Convincing Benefits of Live Chat for eCommerce

14 Convincing Benefits of Live Chat for eCommerce

There was a time when consumers entered a store, purchased a product of their choice, and left. In case they had questions, they could always consult the store manager or assistant. But we’ve entered the digital world. We have eCommerce websites catering to our daily or monthly needs. And store assistants have been replaced by...
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