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ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Articles by ProProfs Editorial Team

20+ Live Chat Scripts Templates or Effective Support and Higher Sales

Written by , Customer Service & Engagement Experts Updated: 25 Sep, 2025
What makes live chat scripts so important for sales and customer service? And how does their use impact your business performance? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. The appropriate live chat communication not only increases the chances...
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17 Live Chat Best Practices For Sales & Customer Support

Written by , Customer Service & Engagement Experts Updated: 25 Sep, 2025
“Why do website visitors give low ratings to our live chat support?” “What should I do to improve customers’ experience on my website?” “How can I get the most out of my live chat for customer support?” These are only some of the questions business managers frequently ask to improve their business performance. And while...
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10 Ways to Build Customer Centric Organization

Written by , Customer Service & Engagement Experts Updated: 26 Sep, 2025
If you were to answer a question, “What is that one thing that customers hate the most?  What would you say? Without a doubt, it would be struggling to find a solution to their problems.  Customers don’t want to go out of their comfort zone to solve their own problems. They like instant and effortless...
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What is Proactive Customer Service and How to Implement It

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
How many times do you wait for customers to report an issue with your product or services? Do you identify them yourself, or do they mostly get reported as they surface? If you end up nodding your head to the second scenario, you’re definitely failing at providing proactive customer service to customers. There is no...
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What is Live Chat Software?

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Amazing isn’t it!  Businesses are using live chat increasingly because live chat instills confidence in the customers. When customers know that their concerns are being handled...
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How to Create Perfect Live Chat Customer Experience

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. The Need of The Hour Is your current customer service approach more convenient for you or...
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40+ Live Chat Statistics for 2025

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business.  The growing expectations are inclusive of: And keeping these expectations in mind, many...
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How to Add Live Chat to Wix Website

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
“I want to add live chat for Wix to enhance communication with my visitors.“ It’s becoming a common statement for business owners today. That’s because they wish to have the best support process on their website. And, what’s better than having a live chat software on the website to streamline customer questions and provide answers in...
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All Things About SaaS Customer Service

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support...
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