ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: January 10, 2025
What is Proactive Customer Service and How to Implement It

What is Proactive Customer Service and How to Implement It

How many times do you wait for customers to report an issue with your product or services? Do you identify them yourself, or do they mostly get reported as they surface? If you end up nodding your head to the second scenario, you’re definitely failing at providing proactive customer service to customers. There is no...
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Last modified: January 10, 2025
What is Live Chat Software?

What is Live Chat Software?

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Amazing isn’t it!  Businesses are using live chat increasingly because live chat instills confidence in the customers. When customers know that their concerns are being handled...
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Last modified: September 6, 2024
How to Create Perfect Live Chat Customer Experience

How to Create Perfect Live Chat Customer Experience

About 52% of consumers are willing to spend more money on quick and effective customer experience. If you are a smart and proactive business owner, you will identify with this data and tweak your strategy to improve customer experience accordingly. The Need of The Hour Is your current customer service approach more convenient for you or...
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Last modified: January 10, 2025
What is the Difference Between Customer Service and Customer Support

What is the Difference Between Customer Service and Customer Support

Customer service and customer support may seem like semantics; even Google does not make a difference in them. And you have probably come across tons of instances online where these terms are often used interchangeably. So, you think that they basically mean the same thing, right? What if we told you that you are not...
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Last modified: July 22, 2024
40+ Live Chat Statistics for 2025

40+ Live Chat Statistics for 2025

“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business.  The growing expectations are inclusive of: And keeping these expectations in mind, many...
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Last modified: January 10, 2025
How to Add Live Chat to Wix Website

How to Add Live Chat to Wix Website

“I want to add live chat for Wix to enhance communication with my visitors.“ It’s becoming a common statement for business owners today. That’s because they wish to have the best support process on their website. And, what’s better than having a live chat software on the website to streamline customer questions and provide answers in...
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Last modified: August 2, 2024
All Things About SaaS Customer Service

All Things About SaaS Customer Service

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support...
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Last modified: January 10, 2025
How to Establish The Ultimate Omni-Channel Customer Support System

How to Establish The Ultimate Omni-Channel Customer Support System

52% of customers expressed in a survey that they are willing to pay more for speedy and efficient customer experience. While, 42% of consumers would do the same for a friendly, welcoming experience with a brand. Such numbers indicate that great quality results in huge profitability for a company. What’s more, it is also an...
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Last modified: January 10, 2025
20 Live Chat Etiquette Tips to Boost Your Customer Satisfaction

20 Live Chat Etiquette Tips to Boost Your Customer Satisfaction

“Hey there! I’m Nathan, your guide for the day. How can I help you?” When visitors come across such welcoming live chat messages on your website, you encourage them to engage with your brand. Such live chat etiquettes can help you build the right relationship with prospects and help you boost sales and build loyalty. ...
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