ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: February 21, 2025
10 Best Chatbot Software to Drive Engagement and Conversions in 2025

10 Best Chatbot Software to Drive Engagement and Conversions in 2025

Is your business ready to embrace the chatbot revolution? Many organizations face challenges in engaging customers effectively, leading to frustratingly high churn rates. Fortunately, chatbot software is here to change the game, offering instant responses and tailored interactions that keep customers coming back for more.  With research showing that chatbots handle 80% of routine questions—doing...
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Last modified: February 21, 2025
How to Leverage Live Chat for Marketing

How to Leverage Live Chat for Marketing

If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...
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Last modified: February 21, 2025
A Step-by-Step Guide to Outsourcing Live Chat Services

A Step-by-Step Guide to Outsourcing Live Chat Services

When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...
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Last modified: February 21, 2025
How to Add Live Chat App to Shopify Store

How to Add Live Chat App to Shopify Store

If you own an eCommerce store at Shopify, there’s no need to explain why it is one of the popular platforms among 87% of the merchants.  However, creating an online business website on Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a live chat onboard. Live chat...
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Last modified: February 21, 2025
A Quick Guide to Set Up Proactive Live Chat

A Quick Guide to Set Up Proactive Live Chat

Proactive live chat is turning out to be a boon for companies who’ve faced customer backlash for not providing instant support and problem resolution. With the ability to reach the customers first before they find out the issue themselves through proactive customer service, businesses have successfully gained benefits such as: In fact, 68% of consumers’...
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Last modified: February 21, 2025
What is a Chatbot? A Comprehensive Tool for Customer Engagement

What is a Chatbot? A Comprehensive Tool for Customer Engagement

Do you feel frustrated by repeated customer inquiries outside your working hours? Do you wish you had a solution to back you up?  Well, we understand your pain of losing potential customers because of odd-time inquiries. But worry no more. A chatbot is the solution. If you are scratching your head, thinking, “what is a...
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Last modified: February 21, 2025
How to Create & Optimize Customer Support Funnel

How to Create & Optimize Customer Support Funnel

We’ve all heard about the sales funnel and how a lead converts into a customer. But there’s another funnel that can help businesses achieve their goals – the customer support funnel. A well-defined customer support funnel strategy is different from the original sales funnel that we all know of so far. Rather than tracking the...
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Last modified: February 21, 2025
How to Use Social Media for Delightful Customer Service

How to Use Social Media for Delightful Customer Service

Using social media for customer service is a growing trend in all industries as it offers an unprecedented way to connect with your customers, get involved in conversations, and provide efficient and effective customer support. Customers love being able to reach out to brands on the platforms they’re already using. The convenience of not having...
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Last modified: February 12, 2025
How to Ask for Customer Testimonials and Make the Most Out of Them

How to Ask for Customer Testimonials and Make the Most Out of Them

If you search the web, you’ll find valuable studies and statistics on customer satisfaction. Those can help you shed light on your own customers’ behavior and understand some of their needs or struggles. But what the studies don’t teach you is how to reach out to your customers and build a friendly relationship with them....
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Last modified: February 21, 2025
What are Customer Complaints & How to Handle these Complaints

What are Customer Complaints & How to Handle these Complaints

“Your people keep directing me from one person to another.” “I bought your product but it doesn’t deliver what it promised.” “I haven’t heard a darn thing!” If you’ve heard such customer concerns lately, then it means they’ve been through a bad customer service experience with your brand. It’s not like you wanted this, but...
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