ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: December 6, 2024
60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2024

60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2024

Are AI-powered chatbots here to stay? Will they change the market scene soon? If these questions have bothered you before investing in chatbot technology, then our blog will surely uplift you. We’ve covered some of the latest chatbot statistics and popular insights that help you decide whether your business is ready to invest in chatbot...
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Last modified: December 6, 2024
20+ Best Customer Communication Tools to Improve Relationships

20+ Best Customer Communication Tools to Improve Relationships

Every delightful customer experience starts with communication. 33% of customers worldwide expressed that getting their issues resolved in a single interaction, irrespective of the time spent, matters more to them. This kind of customer service is possible, only when you have the best communication stack ready for your business. To help you get a powerful...
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Last modified: August 5, 2024
Top 11 Tidio Live Chat Alternatives & Competitors

Top 11 Tidio Live Chat Alternatives & Competitors

“Notification system needs to be better about notifying us of new chats.” – A customer review on G2.com “One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had...
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Last modified: November 28, 2024
11 Best Tawk.to Alternatives for Improved Customer Service in 2024

11 Best Tawk.to Alternatives for Improved Customer Service in 2024

Did you know that Tawk.to has the leading market share of 21.41% when it comes to live chat technologies? At this point, you might wonder-  Why even look for a Tawk.to alternative? After all, businesses trust Tawk.to to handle their customer interactions. You might be tempted to join them and use it as your full-time...
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Last modified: July 19, 2024
7 Prominent Types of Customer Service Your Business Should Know About

7 Prominent Types of Customer Service Your Business Should Know About

Giving your customers a top-notch service experience is essential if you want your business to grow. However, multiple challenges wait ahead of you that easily hamper both your customers and your experience. This makes it difficult to decide on what type of customer service we should offer to customers. The types of customer service you...
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Last modified: November 28, 2024
10 Best Chatbot Software to Drive Engagement and Conversions in 2024

10 Best Chatbot Software to Drive Engagement and Conversions in 2024

Is your business ready to embrace the chatbot revolution? Many organizations face challenges in engaging customers effectively, leading to frustratingly high churn rates. Fortunately, chatbot software is here to change the game, offering instant responses and tailored interactions that keep customers coming back for more.  With research showing that chatbots handle 80% of routine questions—doing...
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Last modified: July 19, 2024
How to Leverage Live Chat for Marketing

How to Leverage Live Chat for Marketing

If 83% of live chatters had a great experience with an online brand in 2018, then you’ll surely experience this number to grow in the coming years! These numbers are indicative of how people landing on your website enjoy interacting with your business via live chat. Given how live chat has grown in terms of...
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Last modified: November 22, 2024
A Step-by-Step Guide to Outsourcing Live Chat Services

A Step-by-Step Guide to Outsourcing Live Chat Services

When was the last time you heard your customers, during an ongoing chat, saying, “Hey, that was pretty fast. Thank you for a quick turnaround.” or “Wow, you guys were so quick to respond.”? If it’s been long since a customer reacted that way, then perhaps you need to dig deeper into the quality and...
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Last modified: December 2, 2024
How to Add Live Chat App to Shopify Store

How to Add Live Chat App to Shopify Store

If you own an eCommerce store at Shopify, there’s no need to explain why it is one of the popular platforms among 87% of the merchants.  However, creating an online business website on Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a live chat onboard. Live chat...
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Last modified: December 6, 2024
A Quick Guide to Set Up Proactive Live Chat

A Quick Guide to Set Up Proactive Live Chat

Proactive live chat is turning out to be a boon for companies who’ve faced customer backlash for not providing instant support and problem resolution. With the ability to reach the customers first before they find out the issue themselves through proactive customer service, businesses have successfully gained benefits such as: In fact, 68% of consumers’...
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