ProProfs Editorial Team

Author

ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: March 7, 2025
Intercom VS. Zendesk: Which Live Chat Software is the Best?

Intercom VS. Zendesk: Which Live Chat Software is the Best?

What’s trending these days – Zendesk’s popularity or Intercom’s detailed features and services? What’s going to be your next pick – Intercom or Zendesk? Welcome to another blog post that helps you gauge which live chat solution is compatible with your customer support needs. And in this post, we will analyze two popular names in...
Read More
Last modified: January 8, 2025
15 Free WordPress Chatbot Plugins in 2025

15 Free WordPress Chatbot Plugins in 2025

What are the best chatbot plugins for free on WordPress ?  If this question got you puzzled, you are not alone! Today, businesses of all shapes and sizes are searching for the best WordPress chatbot plugin for several good reasons. Some may want a chatbot plugin on their WordPress website to capture visitor details, while...
Read More
Last modified: February 19, 2025
Top 11 Magento Live Chat Extensions in 2025

Top 11 Magento Live Chat Extensions in 2025

On the hunt for that perfect live chat extension for your Magento store?  I get it. You want to chat with your customers like they’re right there with you, browsing through your products. Well, you’re in luck! I’ve done the legwork and picked out the best Magento live chat extensions out there. So, if you’re...
Read More
Last modified: February 19, 2025
Best Olark Alternatives: 10 Competitors to Consider in 2025

Best Olark Alternatives: 10 Competitors to Consider in 2025

Want to switch from Olark but don’t know what to choose instead?  If that’s your train of thought, you’ve landed on the right piece. We’re discussing Olark alternatives that can help your business replace it with the right match.  Our team has collaborated and created a quick guide for you. We will cover the following...
Read More
Last modified: March 17, 2025
10 Best AI Shopify Chatbots to Streamline Support & Grow Sales

10 Best AI Shopify Chatbots to Streamline Support & Grow Sales

Running an online store can be tough, especially when it all boils down to offering customer support 24/7 and boosting sales.  As an e-commerce expert, I’ve seen firsthand how challenging it can be to keep up with constant inquiries while trying to drive conversions on my Shopify store.  Shopify chatbots offer the perfect solution, helping...
Read More
Last modified: March 7, 2025
18 AI Chatbot Examples From Big Brands You Should Check Out!

18 AI Chatbot Examples From Big Brands You Should Check Out!

Did you know that by 2028, the global chatbot market is expected to reach a whopping $15.5 billion? Yes, you read that right! Whether it’s for instant support, smarter sales, or unforgettable customer interactions, AI chatbots aren’t just improving the customer journey — but they’re entirely transforming it! Big brands are already harnessing chatbots’ power...
Read More
Last modified: February 19, 2025
Top 16 Intercom Alternatives & Competitors for 2025

Top 16 Intercom Alternatives & Competitors for 2025

Hoping to find the best Intercom alternatives? You’re not alone!  While Intercom is a go-to tool for many businesses, it doesn’t always check every box. Intercom may shine in sales and marketing, but certain limitations push businesses to seek alternatives.  That’s why I’ve come up with a list of the 16 best Intercom alternatives and...
Read More
Last modified: February 19, 2025
15 Free WordPress Live Chat Plugins for 2025

15 Free WordPress Live Chat Plugins for 2025

In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that.  They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...
Read More
Last modified: February 19, 2025
Zendesk Alternatives: 10 Best Customer Support Software in 2025

Zendesk Alternatives: 10 Best Customer Support Software in 2025

Are you looking for the best Zendesk alternatives to improve your customer support process? If yes, then you have come to the right place. In this article, we will explore 10 of the best customer support software that can help you provide better service to your customers and grow your business. But before we dive...
Read More
Last modified: March 7, 2025
60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2025

60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2025

Are AI-powered chatbots here to stay? Will they change the market scene soon? If these questions have bothered you before investing in chatbot technology, then our blog will surely uplift you. We’ve covered some of the latest chatbot statistics and popular insights that help you decide whether your business is ready to invest in chatbot...
Read More