ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Articles by ProProfs Editorial Team

7 Welcome Email Templates to Nurture New Clients

You’ve just converted your latest prospect into a customer, and you have great content and offers in store for them. You decide to take your time and save the best for later, so you send a “Thank you for subscribing!“ message to all the new users. You decide to send the video next week. However,...
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Intercom VS Drift: Which is Your Best Customer Support Option

Intercom VS Drift: Which is Your Best Customer Support Option

It’s time to settle this once and for all; Intercom vs. Drift – what’s a better pick? Drift vs. Intercom is a long-standing debate because they are heavy-duty live chat solutions with the same functionalities yet pit against each other. But let’s not forget that they both are popular live chat solutions that need no...
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How to Reduce Customer Support Costs for Your Business

How to Reduce Customer Support Costs for Your Business

Is excellent customer experience equivalent to higher support costs? Truth be told, it’s not. If you’ve got the right strategies that help you streamline incoming requests, you won’t find it challenging to reduce customer support costs. However, many businesses are spending more on the support process to improve the customer service experience. But such efforts...
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Build Your Email List with Chatbots

Build Your Email List with Chatbots

Email marketing stands out from the crowd of digital marketing strategies as it boasts a successful median ROI of 122%. But, of course, you can’t build a house without bricks, and you can’t use email marketing without an email list. That’s why adding a chatbot to the concoction will help you capture and increase your...
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10 Best eCommerce Chatbots to Boost Conversions in 2025

10 Best eCommerce Chatbots to Boost Conversions in 2025

In an era dominated by the fusion of artificial intelligence and eCommerce, finding the best eCommerce chatbot is pivotal for staying competitive.  The significance of these automated conversational agents is underscored by their ability to streamline customer interactions and significantly improve conversion rates. But finding the best eCommerce chatbot for your business isn’t easy if...
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Intercom VS. Zendesk: Which Live Chat Software is the Best?

Intercom VS. Zendesk: Which Live Chat Software is the Best?

What’s trending these days – Zendesk’s popularity or Intercom’s detailed features and services? What’s going to be your next pick – Intercom or Zendesk? Welcome to another blog post that helps you gauge which live chat solution is compatible with your customer support needs. And in this post, we will analyze two popular names in...
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15 Free WordPress Chatbot Plugins in 2025

15 Free WordPress Chatbot Plugins in 2025

What are the best chatbot plugins for free on WordPress ?  If this question got you puzzled, you are not alone! Today, businesses of all shapes and sizes are searching for the best WordPress chatbot plugin for several good reasons. Some may want a chatbot plugin on their WordPress website to capture visitor details, while...
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Top 11 Magento Live Chat Extensions in 2025

Top 11 Magento Live Chat Extensions in 2025

On the hunt for that perfect live chat extension for your Magento store?  I get it. You want to chat with your customers like they’re right there with you, browsing through your products. Well, you’re in luck! I’ve done the legwork and picked out the best Magento live chat extensions out there. So, if you’re...
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Best Olark Alternatives: 10 Competitors to Consider in 2025

Best Olark Alternatives: 10 Competitors to Consider in 2025

Want to switch from Olark but don’t know what to choose instead?  If that’s your train of thought, you’ve landed on the right piece. We’re discussing Olark alternatives that can help your business replace it with the right match.  Our team has collaborated and created a quick guide for you. We will cover the following...
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