ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: December 6, 2024
10 Best eCommerce Chatbots to Boost Conversions in 2024

10 Best eCommerce Chatbots to Boost Conversions in 2024

In an era dominated by the fusion of artificial intelligence and eCommerce, finding the best eCommerce chatbot is pivotal for staying competitive.  The significance of these automated conversational agents is underscored by their ability to streamline customer interactions and significantly improve conversion rates. But finding the best eCommerce chatbot for your business isn’t easy if...
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Last modified: August 26, 2024
Intercom VS. Zendesk: Which Live Chat Software is the Best?

Intercom VS. Zendesk: Which Live Chat Software is the Best?

What’s trending these days – Zendesk’s popularity or Intercom’s detailed features and services? What’s going to be your next pick – Intercom or Zendesk? Welcome to another blog post that helps you gauge which live chat solution is compatible with your customer support needs. And in this post, we will analyze two popular names in...
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Last modified: December 2, 2024
15 Free WordPress Chatbot Plugins in 2024

15 Free WordPress Chatbot Plugins in 2024

What are the best chatbot plugins for free on WordPress ?  If this question got you puzzled, you are not alone! Today, businesses of all shapes and sizes are searching for the best WordPress chatbot plugin for several good reasons. Some may want a chatbot plugin on their WordPress website to capture visitor details, while...
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Last modified: December 6, 2024
Top 11 Magento Live Chat Extensions in 2024

Top 11 Magento Live Chat Extensions in 2024

On the hunt for that perfect live chat extension for your Magento store?  I get it. You want to chat with your customers like they’re right there with you, browsing through your products. Well, you’re in luck! I’ve done the legwork and picked out the best Magento live chat extensions out there. So, if you’re...
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Last modified: November 28, 2024
Best Olark Alternatives: 10 Competitors to Consider in 2024

Best Olark Alternatives: 10 Competitors to Consider in 2024

Want to switch from Olark but don’t know what to choose instead?  If that’s your train of thought, you’ve landed on the right piece. We’re discussing Olark alternatives that can help your business replace it with the right match.  Our team has collaborated and created a quick guide for you. We will cover the following...
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Last modified: December 6, 2024
10 Best Shopify Chatbots to Upscale Your Business in 2024

10 Best Shopify Chatbots to Upscale Your Business in 2024

As an eCommerce professional, I have always sought ways to enhance customer satisfaction and engagement on my Shopify store.  Over the years, I have extensively researched and tested various chatbot tools to facilitate seamless customer support and automate repetitive tasks.  In this blog post, I will share my top picks for the 10 best Shopify...
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Last modified: July 19, 2024
15 Best Chatbot Examples to Skyrocket Your Business

15 Best Chatbot Examples to Skyrocket Your Business

“If you’ve seen one, you’ve seen them all.” That might be one of the thoughts that pop into your mind when you think about implementing a chatbot for your business. You’re worried that your chatbot may not sound any different compared to others online.  But studying the exemplary chatbot examples can help you overcome that...
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Last modified: November 28, 2024
Top 16 Intercom Alternatives & Competitors for 2024

Top 16 Intercom Alternatives & Competitors for 2024

Hoping to find the best Intercom alternatives? You’re not alone!  While Intercom is a go-to tool for many businesses, it doesn’t always check every box. Intercom may shine in sales and marketing, but certain limitations push businesses to seek alternatives.  That’s why I’ve come up with a list of the 16 best Intercom alternatives and...
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Last modified: December 2, 2024
15 Free WordPress Live Chat Plugins for 2024

15 Free WordPress Live Chat Plugins for 2024

In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that.  They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...
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Last modified: November 28, 2024
Zendesk Alternatives: 10 Best Customer Support Software in 2024

Zendesk Alternatives: 10 Best Customer Support Software in 2024

Are you looking for the best Zendesk alternatives to improve your customer support process? If yes, then you have come to the right place. In this article, we will explore 10 of the best customer support software that can help you provide better service to your customers and grow your business. But before we dive...
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