ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

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Articles by ProProfs Editorial Team

Build Your Email List with Chatbots

Build Your Email List with Chatbots

Email marketing stands out from the crowd of digital marketing strategies as it boasts a successful median ROI of 122%. But, of course, you can’t build a house without bricks, and you can’t use email marketing without an email list. That’s why adding a chatbot to the concoction will help you capture and increase your...
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10 Best eCommerce Chatbots to Boost Conversions in 2025

10 Best eCommerce Chatbots to Boost Conversions in 2025

In an era dominated by the fusion of artificial intelligence and eCommerce, finding the best eCommerce chatbot is pivotal for staying competitive.  The significance of these automated conversational agents is underscored by their ability to streamline customer interactions and significantly improve conversion rates. But finding the best eCommerce chatbot for your business isn’t easy if...
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Intercom VS. Zendesk: Which Live Chat Software is the Best?

Intercom VS. Zendesk: Which Live Chat Software is the Best?

What’s trending these days – Zendesk’s popularity or Intercom’s detailed features and services? What’s going to be your next pick – Intercom or Zendesk? Welcome to another blog post that helps you gauge which live chat solution is compatible with your customer support needs. And in this post, we will analyze two popular names in...
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15 Free WordPress Chatbot Plugins in 2025

15 Free WordPress Chatbot Plugins in 2025

What are the best chatbot plugins for free on WordPress ?  If this question got you puzzled, you are not alone! Today, businesses of all shapes and sizes are searching for the best WordPress chatbot plugin for several good reasons. Some may want a chatbot plugin on their WordPress website to capture visitor details, while...
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Top 11 Magento Live Chat Extensions in 2025

Top 11 Magento Live Chat Extensions in 2025

On the hunt for that perfect live chat extension for your Magento store?  I get it. You want to chat with your customers like they’re right there with you, browsing through your products. Well, you’re in luck! I’ve done the legwork and picked out the best Magento live chat extensions out there. So, if you’re...
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Best Olark Alternatives: 10 Competitors to Consider in 2025

Best Olark Alternatives: 10 Competitors to Consider in 2025

Want to switch from Olark but don’t know what to choose instead?  If that’s your train of thought, you’ve landed on the right piece. We’re discussing Olark alternatives that can help your business replace it with the right match.  Our team has collaborated and created a quick guide for you. We will cover the following...
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10 Best Shopify Chatbots to Upscale Your Business in 2025

10 Best Shopify Chatbots to Upscale Your Business in 2025

As an eCommerce professional, I have always sought ways to enhance customer satisfaction and engagement on my Shopify store.  Over the years, I have extensively researched and tested various chatbot tools to facilitate seamless customer support and automate repetitive tasks.  In this blog post, I will share my top picks for the 10 best Shopify...
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18 AI Chatbot Examples From Big Brands You Should Check Out!

18 AI Chatbot Examples From Big Brands You Should Check Out!

Did you know that by 2028, the global chatbot market is expected to reach a whopping $15.5 billion? Yes, you read that right! Whether it’s for instant support, smarter sales, or unforgettable customer interactions, AI chatbots aren’t just improving the customer journey — but they’re entirely transforming it! Big brands are already harnessing chatbots’ power...
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Top 16 Intercom Alternatives & Competitors for 2025

Top 16 Intercom Alternatives & Competitors for 2025

Hoping to find the best Intercom alternatives? You’re not alone!  While Intercom is a go-to tool for many businesses, it doesn’t always check every box. Intercom may shine in sales and marketing, but certain limitations push businesses to seek alternatives.  That’s why I’ve come up with a list of the 16 best Intercom alternatives and...
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15 Free WordPress Live Chat Plugins for 2025

15 Free WordPress Live Chat Plugins for 2025

In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that.  They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...
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