ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: January 10, 2025
Top 20 Chatbot Use Cases to Help You Build Delightful Experience

Top 20 Chatbot Use Cases to Help You Build Delightful Experience

47% of users are open to buying products via a chatbot, while 67% prefer using them to get faster responses and answers.  Such numbers give a quick glimpse of what a chatbot is capable of doing for a business. But, chatbot use cases aren’t limited to answering frequently asked questions. Now and then, you’ll see...
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Last modified: January 6, 2025
Maximizing ROI: How Chatbot Marketing Can Boost Your Bottom Line

Maximizing ROI: How Chatbot Marketing Can Boost Your Bottom Line

Are you looking for a way to engage your website visitors and convert them into leads or customers? Do you want to improve your customer service and provide 24/7 support to your customers? If yes, then chatbot marketing is the solution for you. With the right setup, chatbots can provide personalized product recommendations, answer frequently...
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Last modified: January 10, 2025
10 Best BigCommerce Live Chat Apps in 2025

10 Best BigCommerce Live Chat Apps in 2025

Want to skyrocket your BigCommerce store sales as you streamline your customer service and support process for future experiences?  How about adding a live chat to your Bigcommerce store? If you own an eCommerce store, we understand that you just don’t want to boost your sales but also ramp up your customer service experience. For...
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Last modified: January 6, 2025
Customer or Client? Successful Businesses Know the Real Difference

Customer or Client? Successful Businesses Know the Real Difference

If you’re in business, you’ve heard the adage, “You have to spend money to make money.” But what if you could spend less money and still generate more revenue? It turns out that acquiring new customers costs 5-25X more than retaining existing clients, and successful businesses use this to their advantage. Instead of spending all...
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Last modified: January 10, 2025
13 Best SaaS Marketing Tools to Skyrocket Your Business in 2025

13 Best SaaS Marketing Tools to Skyrocket Your Business in 2025

The software industry is flooded with SaaS marketing tools, making it a daunting task to find the perfect one for your business. But don’t worry; I’m here to simplify things for you.  As a seasoned SaaS professional with years of hands-on experience, I understand the challenges of navigating this vast landscape. In this blog, I’ll...
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Last modified: January 10, 2025
11 High-Powered Customer Acquisition Tools to Consider in 2025

11 High-Powered Customer Acquisition Tools to Consider in 2025

What’s your first thought when you hear customer acquisition? If you think it is time taking, expensive, and strategically challenging, you are not alone. However, business owners have resorted to the use of multiple customer acquisition tools to avert these roadblocks. And in case you were on the lookout for one, or maybe more, we’ve...
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Last modified: January 10, 2025
7 Welcome Email Templates to Nurture New Clients

7 Welcome Email Templates to Nurture New Clients

You’ve just converted your latest prospect into a customer, and you have great content and offers in store for them. You decide to take your time and save the best for later, so you send a “Thank you for subscribing!“ message to all the new users. You decide to send the video next week. However,...
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Last modified: January 10, 2025
Intercom VS Drift: Which is Your Best Customer Support Option

Intercom VS Drift: Which is Your Best Customer Support Option

It’s time to settle this once and for all; Intercom vs. Drift – what’s a better pick? Drift vs. Intercom is a long-standing debate because they are heavy-duty live chat solutions with the same functionalities yet pit against each other. But let’s not forget that they both are popular live chat solutions that need no...
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Last modified: January 10, 2025
How to Reduce Customer Support Costs for Your Business

How to Reduce Customer Support Costs for Your Business

Is excellent customer experience equivalent to higher support costs? Truth be told, it’s not. If you’ve got the right strategies that help you streamline incoming requests, you won’t find it challenging to reduce customer support costs. However, many businesses are spending more on the support process to improve the customer service experience. But such efforts...
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