ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: February 21, 2025
10 Best Pure Chat Alternatives in 2025

10 Best Pure Chat Alternatives in 2025

Live chat is a game-changing customer service channel that allows businesses to engage customers in real-time and generate quality leads. When we talk about live chat tools, Pure Chat is one of the leading brands. Pure Chat helps thousands of organizations have better conversations with website visitors in the moments that matter most. You can...
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Last modified: February 19, 2025
15 Best LiveChat Alternatives to Improve Customer Support in 2025

15 Best LiveChat Alternatives to Improve Customer Support in 2025

Tired of using LiveChat? Thinking about a switch? You’ve hit the jackpot! While LiveChat is a popular tool, it’s not the only one out there. Whether you’re after more customization, better automation, or robust analytics, there are numerous LiveChat alternatives that might better suit your needs.  In this guide, I’ll share the 15 best LiveChat...
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Last modified: February 21, 2025
9 Best Customer Retention Software to Reduce Churn

9 Best Customer Retention Software to Reduce Churn

Medium-sized eCommerce businesses spend at least $274 on acquiring new customers. If I consider the construction industry, it costs $610. This might make you think of investing in customer retention software solutions.  But, as someone who has spent years in the industry, I can assure you that finding the right retention software is harder than...
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Last modified: February 21, 2025
What is an AI Lead Generation Chatbot? Unlock Benefits, Examples & Future Trends!

What is an AI Lead Generation Chatbot? Unlock Benefits, Examples & Future Trends!

Imagine capturing leads automatically—sounds too good to be true, right?  Well, with AI lead generation chatbots, it’s a reality!      These smart digital assistants are designed to engage visitors in real-time, providing immediate answers to their questions, guiding them through the purchasing process, and capturing valuable leads at any time of day or night.  Studies show...
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Last modified: February 21, 2025
10 Best Customer Service Channels to Improve Your Customer Experience

10 Best Customer Service Channels to Improve Your Customer Experience

You can create positive experiences for customers by being a good listener. However, you need to be actively present on the best customer service channels to ensure that every customer issue gets the attention it deserves. While different customers prefer different channels to connect with companies, it’s not practically possible to be available on every...
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Last modified: February 21, 2025
How To Reduce Inbound Call Volume

How To Reduce Inbound Call Volume

Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...
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Last modified: February 19, 2025
10 Chatbot Best Practices for a Business

10 Chatbot Best Practices for a Business

Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...
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Last modified: February 21, 2025
35+ Best SaaS Tools to Grow Your Business [2025 Comparative Guide]

35+ Best SaaS Tools to Grow Your Business [2025 Comparative Guide]

Let’s face the truth – the market is flooded with different SaaS options today. I think it’s a daunting task to figure out what’s the best product for your specific requirements and determine how it’s the best fit. In this blog, I will guide you to make an informed decision by suggesting different SaaS products...
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Last modified: February 19, 2025
Top 20 Customer Service Automation Software to Boost Support & Efficiency in 2025

Top 20 Customer Service Automation Software to Boost Support & Efficiency in 2025

Behind every successful business is great customer service, but trying to handle it all manually can be exhausting. Juggling countless inquiries, long response times, and inconsistent support often leads to frustrated customers and overwhelmed teams. Here comes customer service automation software—the ultimate solution for streamlining support operations, improving response times, and providing a better overall...
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Last modified: February 21, 2025
40+ Best Lead Generation Tools & Software in 2025

40+ Best Lead Generation Tools & Software in 2025

Are you worried that your sales pipeline might end up being dry with fewer incoming leads? Your concerns as a business owner are entirely valid. After all, these leads fuel your sales funnel and help you achieve your conversion goals. But if you’ve noticed a consistent drop in your lead generation process, then it is...
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