ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: February 21, 2025
11 Best Freshchat Alternatives & Competitors Worth Considering in 2025

11 Best Freshchat Alternatives & Competitors Worth Considering in 2025

With a highly saturated market, finding the best Freshchat alternatives for your business is a task.  Does that mean you have to do it alone? Nope. We’ve compiled a list of the best Freshchat alternatives available in the market that are ripe with the necessary features you’d require from a live chat support tool.  But,...
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Last modified: February 21, 2025
Live Chat vs Messaging: All You Need to Know

Live Chat vs Messaging: All You Need to Know

What is the best communication channel for your business? Well, this one’s a real head-scratcher!  Choosing the right communication platform is a common concern among business owners (and one that requires a fair amount of deliberation).  But don’t worry. We are here to put things into perspective. There are several digital communication channels for businesses...
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Last modified: January 6, 2025
What are AI Sales Chatbots? Benefits, Future Trends, & Top Choices for Your Business

What are AI Sales Chatbots? Benefits, Future Trends, & Top Choices for Your Business

You’re browsing online for a new pair of shoes, and suddenly, a chatbot pops up with, “Need help finding the right fit?” Within seconds, it suggests styles, offers discounts, and makes your shopping experience delightful. And that’s how sales chatbots make online shopping a joy! These tireless bots are redefining customer interactions, offering instant support...
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Last modified: February 21, 2025
What Is Conversational Marketing and Why It Is Important

What Is Conversational Marketing and Why It Is Important

Your potential customers are waiting for quick answers and assistance to help them get what they’re looking for. For this, you need a system that provides fast and personalized support with a bit of human touch. The human touch is what makes the experience relatable and compassionate. But, the question is, how do you make...
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Last modified: January 10, 2025
How to Build an AI Chatbot for a Website: The Complete Beginner’s Guide

How to Build an AI Chatbot for a Website: The Complete Beginner’s Guide

Almost every website you visit today has a chatbot waiting to greet and assist customers.   According to recent statistics, the chatbot industry is thriving and is projected to reach a whopping $454.8 million in global sales by 2027.  With businesses increasingly turning to chatbots to boost customer engagement and streamline operations, now is the perfect...
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Last modified: February 21, 2025
How to Use Live Chat Software for Customer Onboarding

How to Use Live Chat Software for Customer Onboarding

Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals.  So how do you turn your newly acquired users into highly engaged customers?  Many businesses have shown...
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Last modified: February 21, 2025
12 Chatbot Mistakes That Can Be Fatal for Your Business

12 Chatbot Mistakes That Can Be Fatal for Your Business

Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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Last modified: March 5, 2025
Top 16 Benefits of Chatbots for Your Business & Customers in 2025

Top 16 Benefits of Chatbots for Your Business & Customers in 2025

Have you ever interacted with a chatbot and thought, “’Wow, this is the future’”?  Well, that feeling is becoming increasingly common because chatbots are no longer just a trend—they’ve become a powerful tool reshaping businesses everywhere. Across industries like e-commerce, healthcare, and customer service, the benefits of chatbots are driving rapid adoption. From streamlining customer...
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Last modified: February 21, 2025
11 Most Chosen Chatbot Software for Small Businesses [With Pros & Cons]

11 Most Chosen Chatbot Software for Small Businesses [With Pros & Cons]

Choosing chatbot software for small businesses is hard. You keep trying different keywords on Google, like “chatbot for small business,” and every time you discover a new tool – what a pain in the neck! And then you have all these doubts and questions but no one to clarify. Moments like these make you wish...
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