ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Featured
Last modified: September 25, 2024
How to Use Live Chat Software for Lead Generation

How to Use Live Chat Software for Lead Generation

Do you often worry and feel confused about why you aren’t getting leads for your business? Well, this is something that can happen to a lot of business owners, even those who’ve been in the market for a decade or more. To generate more leads is a challenge for many, but only a few overcome...
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Last modified: December 2, 2024
5 Best Wix Chatbots & How You Can Add One to Your Wix Website

5 Best Wix Chatbots & How You Can Add One to Your Wix Website

From wise entrepreneurs to young freelancers, Wix is used by millions of users to create the best-looking websites. But creating an aesthetically appealing website is one thing, and engaging visitors is another. Do you wish you could answer visitor questions even while your team sleeps? A Wix chatbot can help you assist customers 24×7, capture high-quality leads,...
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Last modified: December 2, 2024
11 Best Freshchat Alternatives & Competitors Worth Considering in 2024

11 Best Freshchat Alternatives & Competitors Worth Considering in 2024

With a highly saturated market, finding the best Freshchat alternatives for your business is a task.  Does that mean you have to do it alone? Nope. We’ve compiled a list of the best Freshchat alternatives available in the market that are ripe with the necessary features you’d require from a live chat support tool.  But,...
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Last modified: July 29, 2024
Live Chat vs Messaging: All You Need to Know

Live Chat vs Messaging: All You Need to Know

What is the best communication channel for your business? Well, this one’s a real head-scratcher!  Choosing the right communication platform is a common concern among business owners (and one that requires a fair amount of deliberation).  But don’t worry. We are here to put things into perspective. There are several digital communication channels for businesses...
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Last modified: December 6, 2024
Sales Chatbots: A Guide to the Benefits, Features & Best Tools in 2024

Sales Chatbots: A Guide to the Benefits, Features & Best Tools in 2024

In the high-pressure sales world, every missed lead feels like a missed opportunity. I used to spend countless hours crafting personalized emails, only to be met with radio silence. Then, a year ago, I came across a game-changer—a sales chatbot. I began researching, and my initial tests were eye-opening. Sales conversations were happening 24/7, even...
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Last modified: October 22, 2024
What Is Conversational Marketing and Why It Is Important

What Is Conversational Marketing and Why It Is Important

Your potential customers are waiting for quick answers and assistance to help them get what they’re looking for. For this, you need a system that provides fast and personalized support with a bit of human touch. The human touch is what makes the experience relatable and compassionate. But, the question is, how do you make...
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Last modified: November 11, 2024
How to Build an AI Chatbot for a Website: The Complete Beginner’s Guide

How to Build an AI Chatbot for a Website: The Complete Beginner’s Guide

Almost every website you visit today has a chatbot waiting to greet and assist customers.   According to recent statistics, the chatbot industry is thriving and is projected to reach a whopping $454.8 million in global sales by 2027.  With businesses increasingly turning to chatbots to boost customer engagement and streamline operations, now is the perfect...
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Last modified: July 19, 2024
How to Use Live Chat Software for Customer Onboarding

How to Use Live Chat Software for Customer Onboarding

Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals.  So how do you turn your newly acquired users into highly engaged customers?  Many businesses have shown...
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Last modified: July 24, 2024
12 Chatbot Mistakes That Can Be Fatal for Your Business

12 Chatbot Mistakes That Can Be Fatal for Your Business

Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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