ProProfs Editorial Team

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ProProfs Editorial Team

Customer Service & Engagement Experts |
ProProfs Live Chat Editorial Team is a passionate group of customer service experts dedicated to empowering your live chat experiences with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

Popular Articles

Best Live Chat Software
Best Live Chat Software
How to Choose the Best Live Chat Software
How to Choose the Best Live Chat Software
How to Grow Leads With Live Chat Software
How to Grow Leads With Live Chat Software
How to Increase Sales with Live Chat Software
How to Increase Sales with Live Chat Software
Live Chat Best Practices
Live Chat Best Practices
Live Chat Metrics & KPIs
Live Chat Metrics & KPIs

Articles by ProProfs Editorial Team

Last modified: January 10, 2025
Chatbots vs. AI Virtual Assistants: Comparing Features, Use Cases & Benefits

Chatbots vs. AI Virtual Assistants: Comparing Features, Use Cases & Benefits

Remember the last time you needed quick help but got lost in an endless FAQ section? Frustrating, right?  Now, imagine a digital helper always ready to assist—this brings us to the topic of Chatbots vs. Virtual Assistants. While both tools improve user interactions, understanding the key differences between chatbots and virtual assistants is crucial. Chatbots...
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Last modified: January 10, 2025
How to Use Live Chat Software for Lead Generation

How to Use Live Chat Software for Lead Generation

Do you often worry and feel confused about why you aren’t getting leads for your business? Well, this is something that can happen to a lot of business owners, even those who’ve been in the market for a decade or more. To generate more leads is a challenge for many, but only a few overcome...
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Last modified: January 6, 2025
5 Best Wix Chatbots & How You Can Add One to Your Wix Website

5 Best Wix Chatbots & How You Can Add One to Your Wix Website

From wise entrepreneurs to young freelancers, Wix is used by millions of users to create the best-looking websites. But creating an aesthetically appealing website is one thing, and engaging visitors is another. Do you wish you could answer visitor questions even while your team sleeps? A Wix chatbot can help you assist customers 24×7, capture high-quality leads,...
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Last modified: January 10, 2025
11 Best Freshchat Alternatives & Competitors Worth Considering in 2025

11 Best Freshchat Alternatives & Competitors Worth Considering in 2025

With a highly saturated market, finding the best Freshchat alternatives for your business is a task.  Does that mean you have to do it alone? Nope. We’ve compiled a list of the best Freshchat alternatives available in the market that are ripe with the necessary features you’d require from a live chat support tool.  But,...
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Last modified: January 16, 2025
Live Chat vs Messaging: All You Need to Know

Live Chat vs Messaging: All You Need to Know

What is the best communication channel for your business? Well, this one’s a real head-scratcher!  Choosing the right communication platform is a common concern among business owners (and one that requires a fair amount of deliberation).  But don’t worry. We are here to put things into perspective. There are several digital communication channels for businesses...
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Last modified: January 6, 2025
What are AI Sales Chatbots? Benefits, Future Trends, & Top Choices for Your Business

What are AI Sales Chatbots? Benefits, Future Trends, & Top Choices for Your Business

You’re browsing online for a new pair of shoes, and suddenly, a chatbot pops up with, “Need help finding the right fit?” Within seconds, it suggests styles, offers discounts, and makes your shopping experience delightful. And that’s how sales chatbots make online shopping a joy! These tireless bots are redefining customer interactions, offering instant support...
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Last modified: January 10, 2025
What Is Conversational Marketing and Why It Is Important

What Is Conversational Marketing and Why It Is Important

Your potential customers are waiting for quick answers and assistance to help them get what they’re looking for. For this, you need a system that provides fast and personalized support with a bit of human touch. The human touch is what makes the experience relatable and compassionate. But, the question is, how do you make...
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Last modified: January 10, 2025
How to Build an AI Chatbot for a Website: The Complete Beginner’s Guide

How to Build an AI Chatbot for a Website: The Complete Beginner’s Guide

Almost every website you visit today has a chatbot waiting to greet and assist customers.   According to recent statistics, the chatbot industry is thriving and is projected to reach a whopping $454.8 million in global sales by 2027.  With businesses increasingly turning to chatbots to boost customer engagement and streamline operations, now is the perfect...
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Last modified: January 10, 2025
How to Use Live Chat Software for Customer Onboarding

How to Use Live Chat Software for Customer Onboarding

Is your business losing thousands of customers even after they have signed up for your products or services? We understand how painful it can be to see potential customers lose interest and eventually turn to your biggest rivals.  So how do you turn your newly acquired users into highly engaged customers?  Many businesses have shown...
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