Enterprise Live Chat to Delight Customers at Scale

Full Customization, Chatbots, Integrations, API & more

Access to supervisor dashboard
Audit & admin controls
Enterprise Reporting
100+ powerful settings & integrations

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Get Started Free

No credit card required.

Get a Demo

Instant Answers to Multiple Questions

Handle multiple customers & incoming questions faster

Simply manage multiple client communication with canned responses and improve response time with ProProfs enterprise chat solution. This software helps your support operators chat with multiple clients at the same time, helping to resolve all their queries faster. With the ability to track your customer’s location, understanding where they got stuck at your website or where they need help to know your services better becomes simple and initiating a chat with a personalized message assists you to convert those leads into customers.

Improve response time with canned responses
Manage more visitors with multiple chat windows
Track visitors location and initiate the conversations

Monitor Chat Operators Closely

Get access to individual/group reports with supervisor dashboard

Easily track every chat operator’s performance and review group reports with ProProfs Chat. Understanding the need for an enterprise business, the software allows you to monitor metrics like total chats, overall rating, chats missed and tickets received using an insightful supervisor dashboard. Besides this, the enterprise chat solution assists you to monitor every operator and track their last login and current status.

Track chat operators performance
Review individual/group reports
Hours spent by each operator

Deliver 24/7 Delightful Support & Improve Sales by up to 200%

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Custom Chatbot & Workflow

Deliver your ideal experience with full customization

Get hold of powerful customization features that complement your unique brand and help you personalize interactions at scale. With ProProfs Chat, you can customize your chat window, pre-chat forms, customer greetings, notifications, and more. Develop powerful chatbots to boost lead generation and assist customers 24x7. Supercharge your workflows and bring all your data to one place with over 200+ integrations.

Customized to your brand
Request a custom chatbot
200+ integrations

Explore Chatbot

Never Miss a Response With ProProfs Help Desk

Deliver an integrated customer service experience

ProProfs Chat and Help Desk come together to help you manage everything from long email queues to missed chats. Automatically convert chat queries and offline messages into tickets and track their progress until resolution. Allow support agents to view the entire chat transcript to gain context and offer the best solution. Prioritize chat issues or complaints that demand immediate attention and delight your customers.

Convert chats to tickets
View chat transcripts
Prioritize urgent issues

How to Enable ProProfs Help Desk + Chat Integration

Scale Support With Knowledge Base

Provide instant help 24/7 with help articles inside the chat window

The powerful combination of ProProfs Chat and Knowledge Base can help you improve the self-service experience. You can allow customers to access the knowledge base from within the chat window and reduce your ticket volume. Give visitors the freedom to connect with a chat operator if their question is still unanswered. Share links to FAQ pages, help articles, guides, video tutorials, or other self-service content.

Reduce your ticket volume
Connect with an operator for further assistance
Share FAQs, articles, or videos

See how knowledge base & chat integration reduces tickets up to 80%

Supervise Your Chat Team from Anywhere

Gain complete control over how your operators work

Leverage intelligent chat distribution to never miss an important chat request again. When an agent is unavailable, you can set a timer to automatically transfer the chat to the next available operator. Allow visitors to rate their interaction by sharing an automated survey right after the chat session. Set business hours for different days of the week and accept chats only when your team is available.

Intelligent chat transfers
Monitor chat ratings
Configure business hours

Audit & Review Chat Statistics & Operators Performance

Monitor every operators performance better with visual graphs

Monitoring every chat operator's performance in an enterprise can be a hassle but not with ProProfs Chat. With the enterprise live chat software, you can view all chat statistics with visual graphs that further simplifies your job to audit every chat operators performance easily. To help your operators improve in future chats and help your customers receive a delightful support experience, you can review chat transcripts.

Review chat transcripts
Audit chat operators performance
View chat statistics with visual graphs

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Access Insightful Enterprise Reports

Get on demand reports and track operator activities

With detailed insightful reports, track metrics like chat ratings, missed chats, operator login periods, average chat duration, idle time, and more. You can also track the number of visitors your operators engaged with and how visitors responded to the support received through daily chat transcripts.

Monitor chat response time
Get detailed reports on-demand
Track 50+ metrics
Monitor visitor engagement

Enjoy a Seamless Experience with 100+ Settings

Manage customer information using powerful security settings

Manage roles and permissions
Enjoy 50+ robust integration options
100+ Settings for delight customer experience

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We Believe Software Should Make You Happy

We are building a 100-year company with awesome human support

We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.

Join Our Thriving Community

Anything that helps us communicate better with our customers improves our revenue.

Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.

Charlie Hueni,

Vice President, Purchasing & Sales, HorseSaddleShop
With ProProfs Chat, we can communicate with overseas clients who cannot call us.

One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.

Mitchell Bank,

Founder, MilitaryCruiseDeals
With live chat, our guests know that we are accessible and will take care of their needs.

Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.

Carol Tiffany,

Owner, Lazy Cloud