What Is BigCommerce & Live Chat Integration?
BigCommerce is a SaaS ecommerce platform, while ProProfs Chat is the world’s simplest customer support tool. When you put these together, they become even more powerful making a delightful customer experience a reality for your business. Here’s how it works:
Once you’ve added live chat to BigCommerce, your customer support team can proactively reach out to your visitors, offer them instant support, help them make informed buying decisions.
Identify upsell opportunities and share product recommendations before the customer checks out.
Features & Benefits of BigCommerce & Live Chat Integration
ProProfs Live chat integration with BigCommerce helps you fast-track your lead capture process by up to 80%. Take a look at the features and benefits of the duo:
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Chat Greetings - Provide Proactive Support
Help your customers by initiating a chat at strategic moments with ready chat greetings. When you add live chat to BigCommerce, operators get the option to reach out to customers even before they ask for help.
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Offline Forms
Never miss a single sales opportunity for your eCommerce business with BigCommerce chat integration. When you’re offline, customers can still share their questions using an offline form. Offline customer questions get automatically stored as tickets (stored in Help Desk that comes built-in with ProProfs Chat) that you can address when you’re back online.
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Anytime, Anywhere Support
The mobile app equips your operators to provide support from wherever they are. They can answer incoming chats using any device, anytime, and provide instant support, which translates to delightful customer experience.
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Capture Qualified Leads
Collect quality leads for your business with BigCommerce live chat integration. Use the pre-chat form feature to collect essential visitor data and store it in your favorite CRM tool. The sync of information between ProProfs and your CRM is seamless, and you need not worry about doing it manually.
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Monitor Website Behavior
Monitor the behavior of your website visitors in real-time and understand their purchase intent. You can track information such as the pages they browsed, the links they visited, the time spent on the website, the browser used, and so much more.
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Understand Your Customer Inside-Out
Access chat transcripts and history to understand your customer’s browsing and buying patterns easily. The integration helps you spot upsell and cross-sell opportunities, and you can send product recommendations to customers during an ongoing chat.
Connecting these tools is easy. Follow the simple step-by-step instructions in the guide to add live chat to BigCommerce easily.
