How to Provide Omnichannel Customer Support

Support your customers across all channels
  • tick ProProfs chat tick Chat with your website visitors
  • tick ProProfs chat tick Respond to chats from social media
  • tick ProProfs chat tick Deliver support via apps using chat SDK
  • tick ProProfs chat tick Audio/video chats with screen sharing
  • tick ProProfs chat tick Receive & reply to SMS messages
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Chat With Your Website Visitors
Turn fleeting visitors into paid customers

Easily embed our live chat widget on your website and customize with your brand logo, colors, and icons. Provide instant assistance to customers, ensuring their questions are answered swiftly. Experience up to a 2x increase in sales and leads by connecting with your audience in real-time.

  • tick ProProfs chat tick Easy to embed & customize
  • tick ProProfs chat tick Provide instant assistance to website visitors
  • tick ProProfs chat tick Grow 2x sales & leads
Respond to Chats from Social Media
Centralize FB, WhatsApp & Instagram messages

Centralize all messages from social media channels like Facebook, WhatsApp, and Instagram. Engage with customers where they spend their time, responding to inquiries and feedback directly through chat. Enhance your brand's social presence and increase customer satisfaction with real-time interactions.

  • tick ProProfs chat tick Track all Facebook & WhatsApp Messages
  • tick ProProfs chat tick Centralize Instagram DMs
  • tick ProProfs chat tick Boost your brand’s social presence
Deliver Support via Apps Using Chat SDK
Integrate live chat into Android & iOS apps

Add a live chat widget to your Android and iOS apps in minutes with our pre-written code. Connect with your mobile app users instantly to provide an in-app chat experience that feels fresh yet consistent. Initiate proactive live chat sessions, address their queries, and seek feedback to build lasting customer trust and loyalty.

  • tick ProProfs chat tick Rapid integration with pre-written code
  • tick ProProfs chat tick Connect with mobile app users instantly
  • tick ProProfs chat tick Build customer trust & loyalty
Chat With Your Website Visitors
Audio & Video Chat With Screen-Sharing
Offer in-depth consultations or troubleshoot issues

Tired of text chats? Say no more! Conduct live audio and video chat sessions to give your customers a highly personalized and engaging experience. Enable real-time screen sharing to offer live product demonstrations or troubleshoot complex issues with ease.

  • tick ProProfs chat tick Escalate chat sessions to audio & video calls
  • tick ProProfs chat tick Enable real-time screen-sharing
  • tick ProProfs chat tick Offer live product demonstrations
Receive & Reply to SMS Messages
Manage all SMS messages from ProProfs dashboard

Centralize your SMS communications within the ProProfs dashboard to streamline your text message management. Skip endless typing on your smartphone keypad; instead, use canned responses for sending one-click replies. Ensure customers receive timely support through SMS, even when they are not connected to the internet.

  • tick ProProfs chat tick Centralize SMS communications
  • tick ProProfs chat tick Skip endless typing with canned responses
  • tick ProProfs chat tick Support customers even when they are offline
receive & Reply to SMS Messages

Top Live Chat Features for Omnichannel Support

Simple & Easy Installation

No HTML or CSS required. Just copy and paste the code.

Build a chatbot using AI, ready-to-use templates, or from scratch to assist customers 24/7.

Omni Channel

Bring all communication channels like website, social media, audio & video, and SMS in one place.

Canned Responses

Respond to frequently asked questions in a single click with canned responses.

Customize & Brand

Brand chat windows with your company logo, fonts, colors, and more.

Audio/Video Chat

Escalate chat sessions to audio or video calls, making every interaction more engaging and personal.

Reports & Analytics

Understand customer needs and improve operator performance with insightful reports.

Language Translation

Empower operators to communicate with global customers using real-time language translation.

Real-Time Screen Sharing

Showcase your products or troubleshoot complex issues with real-time screen sharing during chat sessions.

ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

Ready to Delight Customers Across Platforms?

Support customers via their favorite channels
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