Proactive Chat Invitation for Delightful Support

Use proactive chat invitations to boost customer support service

Convert visitors into delighted customers
Show you care by asking proactively
Build beautifully designed chat window
Create personalized greetings for every visitor

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Convert More Visitors to Delighted Customers

Initiate proactive chats with right visitors at the right time

ProProfs Chat allows you to send proactive chat invitations to site visitors, helping you get more sales. The live support software helps your operators monitor visitor behavior in real-time that allows them to provide personalized experience. You can either initiate automated or manual chats and check if visitors need any support to minimize events like shopping cart abandonment. Chat invites can be used even when your visitors are browsing through your product inventory.

Monitor visitor behavior
Initiate automated or manual chats
Send invites as visitors browse through your product

Show You Care by Asking Proactively

Target visitors that need help based on behavior

Easily improve real-time customer support experience using proactive live chat invites. Your operators can either ask a question or set chat greetings on a particular page to help customers better. This further helps your operators close leads efficiently as they can ask the exact questions based on visitors’ website behavior. As an admin, you can also view chat reports and provide feedbacks to operators that helps you improve customer experience effectively.

Set chat greetings to help visitors
Close leads by monitoring visitor behavior
Give insightful feedback to agents to improve CX

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Build Beautifully Designed Chat Window

Customize chat window to provide delightful customer experience

Easily customize your chat window to make your proactive live chat invitations more engaging for site visitors. You can start by customizing the chat icon that blends well with the theme of your website. You can also add your company logo and change the color of the chat window with simple CSS customization options. In addition to these, provide seamless experience with multilingual chat support that allows your visitors to start a conversation in their native language effectively.

Customize chat icon
Add brand logo and change window color
Allow visitors to chat in native language

Create Personalized Greetings for Every Visitor

Assess and send customized chat greetings based on visitor behavior

It gets easier for chat operators to close more sales if visitors receive personalized support. ProProfs Chat helps you reach your sales target by allowing you to create personalized chat greetings for every visitor. The live chat software helps you assess visitor behavior and send personalized messages based on their search. By providing customized support, you also increase the probability of closing more leads for your business hassle-free.

Assess every visitor’s website behavior
Provide customized support as per visitor’s search
Increase the probability of closing more leads

Try it Free Get a Demo

Join Our Thriving Community

Anything that helps us communicate better with our customers improves our revenue.

Anything that helps us communicate better with our customers improves our revenue. The bonus feature is that for the international customers for whom English isn’t their first language, ProProfs' automatic translation is an excellent option.

Charlie Hueni,

Vice President, Purchasing & Sales, HorseSaddleShop
With ProProfs Chat, we can communicate with overseas clients who cannot call us.

One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.

Mitchell Bank,

Founder, MilitaryCruiseDeals
With live chat, our guests know that we are accessible and will take care of their needs.

Our guests enjoy chatting with us using ProProfs. They often ask about - availability of rooms, amenities provided and breakfast options offered. We also provide a lot of information regarding room decor and special packages. We also provide a lot of information regarding room decor and special packages.

Carol Tiffany,

Owner, Lazy Cloud