AI Chatbot Software to Assist Customers 24/7

Build AI chatbots to grow leads & automate support
  • tick ProProfs chat tick Grow 2x leads & sales
  • tick ProProfs chat tick Automate customer support 24/7
  • tick ProProfs chat tick Train AI chatbot using your own data
  • tick ProProfs chat tick Customize chatbots - your way
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sony
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cisco
dhl
yale
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Grow Leads & Sales
Grow sales without growing headcount

Create human-like interactions that build experiences and convert. Grow leads and sales 24/7 without increasing your headcount. Chatbot customization dashboard enables you to ask users multiple choice and open response questions, which gets you qualified leads and helps you grow your sales pipeline. Instead of asking visitors to fill forms, engage them with personalized conversations that encourage them to arrive at a decision faster.

  • tick ProProfs chat tick Qualify leads & convert
  • tick ProProfs chat tick Human-like interactions that convert
  • tick ProProfs chat tick Ask multiple-choice & open response questions
 Grow Leads & Sales
Automate Customer Support 24/7
Assist customers anytime & reduce ticket volume

Automate your customer support processes and meet experience expectations with our simple chatbot builder software. Connect your chatbots with ProProfs Help Desk to automate ticket creation and routing to your support team. Enable seamless integration with ProProfs Knowledge Base so your chatbot can instantly present relevant help articles for your customers. AI-powered chatbots can also transfer chats to your human staff at those strategic moments.

  • tick ProProfs chat tick Answer all routine questions
  • tick ProProfs chat tick Reduce support ticket volume
  • tick ProProfs chat tick Transfer to human or create a ticket as needed

How to Create a Chatbot Using ProProfs AI

Train AI Chatbot Using Your Own Data
Take your bot from data to dialogue in a dash!

Forget about the lengthy and complex training processes. Our advanced AI platform allows you to upload your data and train your bot in just minutes. All you need to do is enter the URL of your website or knowledge base, and the system automatically crawls and processes information, training your chatbot to deliver the best answers - every time!

  • tick ProProfs chat tick Train bot using website or help center data
  • tick ProProfs chat tick Manually input additional instructions if needed
  • tick ProProfs chat tick Test your AI bot before going live
Build Your Custom Chatbot From Scratch
Tailor your chatbot to perfection!

Put your Picasso hat on and paint your chatbot from scratch with ProProfs. Simply drag and drop interactions to create a conversation flow that helps you keep customers engaged. Chatbot builder software allows you to make changes to the flow with absolutely no coding skills required. Preview allows you to test your chatbot software and launch it confidently for your users.

  • tick ProProfs chat tick Drag & drop to add interactions
  • tick ProProfs chat tick Edit with absolutely no coding skills
  • tick ProProfs chat tick Test your chatbot before hitting go!
Chatbot Templates for Every Need
Select, customize & go live!

No time to custom-build one? No problem - pick a chatbot from our library of expert-designed chatbot templates and launch one quickly. Easily edit the conversation flow based on your team or business’s unique needs. Whether you wish to create a chatbot for lead generation, customer support, or appointment booking, there is a template for you.

  • tick ProProfs chat tick Ready-to-use chatbot templates
  • tick ProProfs chat tick Edit, add & delete template interactions
  • tick ProProfs chat tick No technical knowledge required
Customize Chatbots - Your Way
Change the look & feel & utilize branching

Customize the look and feel of the chatbot window in seconds. Edit the existing chatbot templates and their workflow the way you want. Use branching logic to design interactions that are likely to keep your customers engaged throughout the conversation. You can even decide when to show your chatbot services offline or online or both.

  • tick ProProfs chat tick Edit the workflow, look & feel
  • tick ProProfs chat tick Design interactions with branching logic
  • tick ProProfs chat tick Show bot when offline/online or both

Top Chat Features You Need to Automate Support

Simple and Easy Installation
Simple & Easy Installation

No HTML or CSS required. Just copy and paste the code.

Intelligent Chat Routing
Intelligent Chat Routing

Automatically direct conversations to the right operator or department for an even workload.

Omnichannel
Omnichannel

Bring all channels like website, social media, audio & video, and SMS in one place.

Canned Responses
Canned Responses

Respond to frequently asked questions in a single click with canned responses.

Customize & Brand
Customize & Brand

Brand chat windows with your company logo, fonts, colors, and more.

Audio + Video Chat
Audio + Video Chat

Escalate chat sessions to audio or video calls, making every interaction more engaging.

Reports & Analytics
Reports & Analytics

Understand customer needs and improve operator performance.

Language Translation
Language Translation

Empower operators to communicate with global customers.

Real-Time Screen Sharing
Real-Time Screen Sharing

Showcase your products or troubleshoot complex issues with real-time screen sharing.

View All Features

Frequently Asked Questions

Can I train the AI chatbot using my website or help articles?

Yes! You just add your website or help center link, and the AI chatbot learns from it in minutes. No setup hassles or tech skills needed.

Can the AI chatbot operate without human intervention?

Yes, ProProfs AI Chatbot is fully capable of operating independently. It provides 24/7 support, handles common queries, books appointments, and captures visitor info to qualify leads without requiring assistance from a live agent. However, you can configure it to hand a chat over to a human agent for specific scenarios, such as a returning lead requesting a demo or proposal, or a visitor uses negative sentiment or keywords like “cancel” or “complaint."

What happens when the chatbot cannot answer a question?

If the chatbot is unable to provide an appropriate answer, it automatically escalates the conversation to a live agent or converts it into a help desk ticket for follow-up. Learn how AI chatbot seamlessly supports human agents.

Can we build our own chatbot logic instead of using templates?

Of course, you can create your own chatbot logic from scratch using our intuitive, drag-and-drop chatbot builder. You are not at all limited to pre-built chatbot templates and can define your own custom workflows.

Can the chatbot be tailored for industry-specific use cases such as healthcare or real estate?

Yes, the chatbot can be customized to address the unique needs of various industries, including e-commerce, healthcare, education, and more.

Can I decide when the chatbot should ask for a name or email during the conversation?

Yes, you can control when the chatbot collects visitor information. You can use pre-chat forms or configure the chatbot to ask for details at any point during the conversation.

Is there an SDK to deploy the chatbot in iOS or Android apps?

Yes, ProProfs provides a Chat SDK that allows you to embed the chatbot into iOS and Android mobile apps for on-the-go support.

Is the AI chatbot GDPR compliant and secure for customer data?

Yes, the ProProfs AI Chatbot is GDPR compliant and secure. It uses SSL encryption and is hosted on reliable IBM Softlayer servers in the USA, ensuring high uptime and safe handling of customer data.

Can we track unanswered questions or failed responses from the chatbot?

Yes, ProProfs Chat provides detailed reports that show which queries the chatbot failed to answer. This allows you to improve chatbot performance with better training.

Is there a free trial that includes full chatbot functionality?

Yes, ProProfs Chat offers a free version that includes full access to all chatbot features. No credit card is required to get started.

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ProProfs Is a Recognized Leader in Customer Support

Press & Ratings

ProProfs Chat Software Reviews on Capterra
ProProfs Chat Software Reviews on FinancesOnline
ProProfs Chat Software Reviews on G2Crowd
ProProfs Chat Software Reviews on GetApp
ProProfs Chat Software Reviews on SaasGenius

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