With ProProfs Chat, we can communicate with overseas clients who cannot call us.
Mitchell Bank,
About
Rated A+ by the BBB, MilitaryCruiseDeals specializes in selling cruise deals to military personnel and their families, and have been in business since 2001. Our large volume and exclusive arrangements with cruise lines for the military provide you with the best discount possible. We work with all cruise lines, including domestic, luxury, and European, with sailings going all over the world.
Problem
Our clients are often looking for specific cruise quotes, assistance finding a cruise to go on, or general questions about cruising. While we are available on the phone, most clients prefer to chat to phone calls. Hence, we were looking to add live chat on our website to increase our ability to communicate with those clients.
Solution
ProProfs Live Chat proved to be an excellent solution for us because we are able to communicate with those overseas clients who cannot call us. It is also useful because sometimes clients have one very minor question that they prefer to ask over a chat session instead of a call.
Result
One of our favorite features about ProProfs Chat is the ability to access chat history via the user dashboard. This comes in handy when we have clients who return to chat a few days after the original conversation and are unsure of the cruise they were initially inquiring about.
