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Last modified: September 6, 2024

How to Measure Customer Satisfaction

This is the worst restaurant I’ve been to in my entire life! That website is so annoyingly slow. Don’t even waste your time trying to read something there. I really hope that nobody will ever buy this software again. This interface is so frustrating! When you read these, it doesn’t seem too difficult to estimate...

Last modified: July 22, 2024

60+ Customer Loyalty Statistics for 2024

“What can help me get committed and loyal customers?” A question that every business is seeking an answer to. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers, Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look...

Last modified: July 22, 2024

50+ Customer Engagement Statistics for 2024

“Your most unhappy customers are your greatest source of learning.” — Bill Gates Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customers to post their bitter experiences online. Type, type, click, and the damage is done!...

Last modified: September 3, 2024

What Is Multi Channel Customer Service and Why It Is Important

Do you think customers today will take the pain to stand in a queue to resolve a query or ask a question? Obviously they won’t. The current digitally dominant world has reduced the wait time to seconds, and no one wants to resort to old school methods of communicating with their favorite brands. When they can...

Last modified: July 22, 2024

What is Customer Value and How to Create It

If I were to ask you what is customer value, what would you say? I’d say you are spot on. But, there is more to it than just “profits” and many companies fail to see the effort they need to put in to get good customer value. Companies need to give their all when it...

Last modified: July 22, 2024

9 SaaS Customer Lifecycle Stages

Has this ever happened to you? That you bought a SaaS product and then completely forget that it exists? The SaaS customer lifecycle is something that is continuously growing and ever-evolving. There really is no autopilot that you can put into action and then arrive at the end of the journey. Don’t forget that the...

Last modified: September 18, 2024

Live Chat Scripts for Sales and Customer Service

What makes live chat scripts so important for sales and customer service? And how does their use impact your business performance? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. The appropriate live chat communication not only increases the chances...

Last modified: August 2, 2024

17 Live Chat Best Practices For Sales & Customer Support

“Why do website visitors give low ratings to our live chat support?” “What should I do to improve customers’ experience on my website?” “How can I get the most out of my live chat for customer support?” These are only some of the questions business managers frequently ask to improve their business performance. And while...

Last modified: August 23, 2024

10 Ways to Build Customer Centric Organization

If you were to answer a question, “What is that one thing that customers hate the most? What would you say? Without a doubt, it would be struggling to find a solution to their problems. Customers don’t want to go out of their comfort zone to solve their own problems. They like instant and effortless...

Last modified: August 1, 2024

What is Proactive Customer Service and How to Implement It

How many times do you wait for customers to report an issue with your product or services? Do you identify them yourself, or do they mostly get reported as they surface? If you end up nodding your head to the second scenario, you’re definitely failing at providing proactive customer service to customers. There is no...