Customer Support

Popular Articles

How to Handle Multiple Chats at the Same Time
How to Handle Multiple Chats at the Same Time
What Is Multi Channel Customer Service and Why It Is Important
What Is Multi Channel Customer Service and Why It Is Important
17 Live Chat Best Practices For Sales & Customer Support
17 Live Chat Best Practices For Sales & Customer Support
A Quick Guide on What is a Chatbot & How it Works
A Quick Guide on What is a Chatbot & How it Works
How to Handle Multiple Customers at the Same Time
How to Handle Multiple Customers at the Same Time
How to Boost Customer Engagement Using Live Chat
How to Boost Customer Engagement Using Live Chat
How to Add Live Chat on Your WordPress Website
How to Add Live Chat on Your WordPress Website
How Does Live Chat Work?
How Does Live Chat Work?
5 Benefits of MS Dynamics 365 CRM & Live Chat Integration
5 Benefits of MS Dynamics 365 CRM & Live Chat Integration
Live Chat Support vs. Email Support: A Comparative Analysis

Live Chat Support vs. Email Support: A Comparative Analysis

Do you know that in 2022, customer experience quality for many brands declined by more than 19%? It was the highest decline in the past 17 years. Amidst such chaos, businesses are now more concerned than ever about delivering exceptional customer support using different support channels.  But the question is, which customer support medium reigns...
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10 Best AI Chatbot Software for Exceptional Customer Support in 2025

10 Best AI Chatbot Software for Exceptional Customer Support in 2025

As an expert in customer engagement, I know the struggle of meeting rising customer expectations. Many businesses grapple with the need for responsive, 24/7 support that boosts customer satisfaction. Fortunately, the landscape of AI chatbots has evolved dramatically. In , selecting the best AI chatbot software not only automates responses but also personalizes interactions and...
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17 Best Live Chat Software for Startups in 2025 (Detailed List + Guide)

17 Best Live Chat Software for Startups in 2025 (Detailed List + Guide)

Picture this: You’re a startup founder juggling a million tasks. Your social media is a chaotic chatroom, emails pile up like unread newspapers, and website visitors vanish faster than a free Wi-Fi connection. Feeling overwhelmed? Here’s a lifesaver: live chat for startups.   As a customer service veteran, I’ve seen countless startups transform from chatroom chaos...
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22 Free Live Chat Software for 2025 [In-Depth Comparison]

22 Free Live Chat Software for 2025 [In-Depth Comparison]

Want a free live chat software? Great!  Everyone wants one, but it all boils down to how to find one. But with every software vendor claiming their tool is the best, the task gets only tougher.  For example, some free live chat apps use AI chatbots to improve customer support, while others combine live chat...
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What is Live Chat Support? Benefits, Best Practices & Top Tools for 2025

What is Live Chat Support? Benefits, Best Practices & Top Tools for 2025

In an age where customers expect instant gratification, making them wait on hold or for days for an email response is a recipe for frustration and lost business. This is where live chat support can transform your website into a dynamic hub for instant customer engagement, driving satisfaction, sales, and loyalty.  The proof lies in...
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