ProProfs Live Chat Software Blog

Customer Service: What It Is, Why It Matters & the Top Trends in 2024

Let’s face it — customer service is hard. You want to delight your customers, solve their problems, and meet their needs. But sometimes, things don’t go according to plan. Sometimes, you face challenges and end up with unhappy customers. And that can hurt your business in many ways. You wonder: “How do I deal with...

40 Engaging Live Chat Welcome Messages to Improve Conversions

Did you know that 79% of customers prefer live chat for its instant support? But here’s the catch: the success of live chat doesn’t just depend on its speed; it hinges on that very first message that pops up on your customer’s screen. In the bustling world of online business, first impressions are everything. A...

Supercharge Your Website’s SEO & User Engagement With Live Chat

Did you know 93% of online experiences begin with a search engine? Optimizing your website for search engines is, therefore, critical to drive organic traffic and enhance your online presence. But what if you could take it a step further – attract more visitors and engage with them in real time, boosting user engagement and...

Streamlining Customer Support with FAQ Chatbots: A Step-by-Step Guide

Are you tired of high call volumes and frustrated customers? Do you wish there was a way to automate the process of handling customer inquiries and support requests? Well, look no further! FAQ chatbots are the solution to all your customer support woes. Bots can be trained to answer frequently asked questions on topics including...

The Ultimate Guide to Enterprise Chatbots

In today’s fast-paced digital landscape, businesses face ever-evolving challenges and opportunities. To stay ahead of the curve, enterprises must harness the power of cutting-edge technologies. And when it comes to revolutionizing customer engagement and streamlining operations, there’s one technology that stands out: enterprise chatbots. By taking half of the work off your employees’ shoulders, enterprise...

Chatbots vs Conversational AI: What’s the Difference?

Are you still trying to get your head around the topic of chatbots vs. conversational AI? You’re not alone! Many businesses struggle to understand the differences between these two technologies. But don’t worry. We’re here to help you untangle the confusion and make an informed decision for your business. Chatbot messaging apps are expected to...

10 Best LiveAgent Alternatives to Enhance Customer Support 2024

LiveAgent is a popular help desk software that offers live chat, email, social media, and phone support. Despite its suite of tools, it may not be the best fit for your business needs. So, if you’re looking for a more affordable, user-friendly, and feature-rich LiveAgent alternative, keep reading. Whether you want to switch from LiveAgent...

ProProfs Free Live Chat Software: Premium Features Now at Zero Cost!

Like a busy marketplace, the internet is full of potential customers who are looking to buy what you sell. But how can you effectively grab their attention amidst the noise? This is where live chat comes in, allowing you to answer questions at the right time and grow your bottom line. But there is a...

365+ Unique Chatbot Names & Top 5 Tips to Create Your Own in 2024

Imagine this: you’ve invested hundreds of dollars in a chatbot, but it’s not getting the attention you expected. You’ve deployed Customer Service Bot, Product Help Bot, and Ticketing Bot at different stages of the customer journey, yet visitors still aren’t engaging. You ask yourself — What’s missing, after all? The answer could lie in your...

Live Chat Support vs. Email Support: A Comparative Analysis

Do you know that in 2022, customer experience quality for many brands declined by more than 19%? It was the highest decline in the past 17 years. Amidst such chaos, businesses are now more concerned than ever about delivering exceptional customer support using different support channels. But the question is, which customer support medium reigns...

Customer Support

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