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11 High-Powered Customer Acquisition Tools to Consider in 2025

Written by ProProfs Editorial Team Updated: 5 Mar, 2025

What’s your first thought when you hear customer acquisition? If you think it is time taking, expensive, and strategically challenging, you are not alone. However, business owners have resorted to the use of multiple customer acquisition tools to avert these roadblocks. And in case you were on the lookout for one, or maybe more, we’ve...

Intercom VS Drift: Which is Your Best Customer Support Option

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 5 Mar, 2025

It’s time to settle this once and for all; Intercom vs. Drift – what’s a better pick? Drift vs. Intercom is a long-standing debate because they are heavy-duty live chat solutions with the same functionalities yet pit against each other. But let’s not forget that they both are popular live chat solutions that need no...

How to Reduce Customer Support Costs for Your Business

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 5 Mar, 2025

Is excellent customer experience equivalent to higher support costs? Truth be told, it’s not. If you’ve got the right strategies that help you streamline incoming requests, you won’t find it challenging to reduce customer support costs. However, many businesses are spending more on the support process to improve the customer service experience. But such efforts...

Zendesk Alternatives: 10 Best Customer Support Software in 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Feb, 2025

Are you looking for the best Zendesk alternatives to improve your customer support process? If yes, then you have come to the right place. In this article, we will explore 10 of the best customer support software that can help you provide better service to your customers and grow your business. But before we dive...

20+ Best Customer Communication Tools to Improve Relationships

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 7 Mar, 2025

Every delightful customer experience starts with communication. 33% of customers worldwide expressed that getting their issues resolved in a single interaction, irrespective of the time spent, matters more to them. This kind of customer service is possible, only when you have the best communication stack ready for your business. To help you get a powerful...

11 Best Tawk.to Alternatives for Improved Customer Service in 2025

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 19 Feb, 2025

Did you know that Tawk.to has the leading market share of 21.41% when it comes to live chat technologies? At this point, you might wonder- Why even look for a Tawk.to alternative? After all, businesses trust Tawk.to to handle their customer interactions. You might be tempted to join them and use it as your full-time...

7 Prominent Types of Customer Service Your Business Should Know About

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 7 Mar, 2025

Giving your customers a top-notch service experience is essential if you want your business to grow. However, multiple challenges wait ahead of you that easily hamper both your customers and your experience. This makes it difficult to decide on what type of customer service we should offer to customers. The types of customer service you...

10 Best Chatbot Software for Customer Engagement [2025 Updated]

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 14 May, 2025

By now, most businesses don’t need a chatbot software 101. You already know it helps automate conversations, reduce pressure on human agents, and keep the lights on during off-hours. But it’s important to ensure your bot strategy is on point. Why? Imagine customers hit the chat button and get a canned “How can I help?”...

What is a Chatbot? A Comprehensive Tool for Customer Engagement

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 23 Jun, 2025

Do you feel frustrated by repeated customer inquiries outside your working hours? Do you wish you had a solution to back you up? Well, we understand your pain of losing potential customers because of odd-time inquiries. But worry no more. A chatbot is the solution. If you are scratching your head, thinking, “what is a...

How to Create & Optimize Customer Support Funnel

Written by ProProfs Editorial Team, Customer Service & Engagement Experts Updated: 10 Mar, 2025

We’ve all heard about the sales funnel and how a lead converts into a customer. But there’s another funnel that can help businesses achieve their goals – the customer support funnel. A well-defined customer support funnel strategy is different from the original sales funnel that we all know of so far. Rather than tracking the...