ProProfs Live Chat Software Blog

What are Post Chat Surveys and How to Create Them?

Ping! 📲 “Please take a few seconds to fill out this post-chat survey form 📃 to help us serve you better.” Remember the time you interacted with a chat operator when ordering pizza or booking a hotel, and were greeted by a short survey right after? Yes, such post-chat surveys have become common tools to...

11 Kommunicate Alternatives for Customer Support Automation in 2025

Kommunicate is a popular platform well known for its AI-powered customer support automation capabilities – thanks to its live chat and chatbot tools. But if you’re like me, wondering whether there are some other options that offer almost similar features… well, you chose the right blog to start with. As someone who has used several...

10 HelpCrunch Alternatives for Improved Customer Support in 2025 [Expert Reviewed]

HelpCrunch is a popular customer support and engagement software, which I believe a lot of you already know. But is it the best option you can have on the market? Probably not. You see, there are plenty of HelpCrunch alternatives that offer better features, and some of them even come at an affordable price. Here,...

Top 10 Free AI Chatbot Software in 2025 [With Pros & Cons]

It’s been quite some time since humans invented chatbots. Thanks to advancements in Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP), these bots have become smart enough to understand the customer’s intent and emotions. From a point where even the most expensive chatbots couldn’t solve anything beyond basic customer queries, today’s free...

10 Best BotsCrew Alternatives and Competitors in 2025

As a chatbot enthusiast, I’ve built bots using numerous platforms, including BotsCrew. It’s a great tool, but different projects require different strengths. Maybe you need a platform that excels in intricate conversation design, or perhaps seamless integrations are your priority. The good news? There are lots of fantastic BotsCrew alternatives waiting to be explored. In...

Use Cases of Healthcare Chatbots: A Detailed Guide 2025

In the past decade, I’ve witnessed a fascinating transformation in healthcare. For instance, earlier people spent a lot of time trying to schedule appointments or decipher confusing medical bills. But thanks to healthcare chatbots, these struggles are a thing of the past. These virtual assistants are making waves, offering patients instant access to information and...

What is a Pre-Chat Form? & How to Create One for Your Website

Do you wish to know the person behind who clicked on your website’s “Chat Now” button even before the chat session begins? A pre-chat form will tell you exactly that! Not just the name of the visitor, but also important details like their contact information, concerned department, nature of issue, any other reason for contact,...

How To Enhance Business Interactions With Multichannel Chatbots

While researching, I was surprised to know that 40% of consumers say having multiple ways of communication is the most important aspect of a company’s customer service. That’s a huge jump from just a few years ago, highlighting the growing importance of multichannel chatbots. As someone who’s witnessed the rise of chatbots for over a...

What is an Omnichannel Chatbot & Why is it Important for your Business?

Did you know that Nike’s eCommerce sales skyrocketed by more than 30% of their overall business by focusing on omnichannel customer service strategies? So, what does that signal? Well, in today’s digital world, customers expect convenience and a seamless experience across all touchpoints. They might initiate a conversation on Facebook Messenger, switch to your website’s...

10 Best Zoho Desk Alternatives and Competitors

As someone who often explores tools to enhance customer support processes, I looked for Zoho Desk alternatives to ensure my team has the best options available. This search was about understanding different features and pricing models to find the right fit for our needs. Here, I present the 10 best alternatives and competitors to Zoho...

Customer Support

Popular Articles