Live chat is undeniably one of the leading tools that promises instant messaging and high convenience. No wonder the global live chat software market is estimated to reach a whopping $987.3 million by 2023! Today’s customers do not have the patience to listen to the irritating elevator music on loop while on hold or wait...

Customer acquisition and conversion strategies have been through remarkable rounds of innovations in the last few years. Online businesses are constantly trying to leverage their sales and business by using social media platforms to their full potential. They are trying their best to get the right brand messaging across while connecting efficiently with every single...

The “chalk and blackboard” model ruled the education sector until digital classrooms took the world by storm. The offline model has many limitations such as attending a physical classroom and paying for hefty accommodation if someone is moving across cities. The digital model, on the other hand, is convenient and a participant can learn any...

What is the burning desire of every business? Increase market share through customer loyalty! What is the major cause of losing customers in an e-commerce environment? Unaddressed customer “pain points”. Pain points are the chronic issues (or even new ones) that have been unresolved for extended periods of time. Business analytics and data mining reports...

Do you really need a Live Chat Software for your Business? You don’t need to be a marketing guru to figure out that quality customer service is the key to long-term success of any business. Your customers are your best bet when it comes to spreading the word about your products or services. And by offering...

Is live chat helping my support team achieve their customer service and sales goals? That’s a valid question that can be answered by tracking the right live chat metrics and KPIs. Chat analytics assist you in understanding real-time customer satisfaction rates and help you gauge the performance of each support team member. “In today’s digital...

Live chat software has entered the business world on the red carpet. It became a viral phenomenon in the last couple of years, and almost every company that wants to develop a strong online presence has live chat imbedded in their web design. But this new method of dealing with the customer’s needs also brought...

Being a customer service representative nowadays can be considered to be a blessing or a curse. Today, it is much easier to connect to customers at any time through various communication channels. But, these same customers expect the customer service to speak to them through various communication channels whenever they want to and throughout the...

How many times has it happened that you’re on an online store, you put what you need in the cart and after reaching to the final checkout stage, you realize the price of your item just doubled because of shipping, taxes and packaging? EVERY TIME! I have gone through the same like a gazillion times,...