ProProfs Live Chat Software Blog

7 Experts Share Their Advice on Top 3 Customer Service Skills required to Succeed

The customer satisfaction depends on the customer service skills of an individual to professionally handle and deal with various consumers. If you let your customers down then there are chances of losing potential buyers. The report done by customer impact business depicted that almost 89% of consumer stopped buying products due to low customer service. Hence,...

10 Things Never to Say to a Customer on Live Chat

My first full-time job as a grown-up was into customer service. And I’ll never forget that first time I literally got an earful from my manager, and rightly so. I was hired to work as a live chat operator for a computer hardware store, and like most other young people, I was super confident. So,...

Difference Between a Customer Support Hero and an Agent

Did you know that 55% of customers are willing to pay more for a quality experience? Reduction of customer efforts is a crucial factor in customer loyalty, therefore it comes as no surprise that customer service over social media increased by 250% in the last two years. However, what most people don’t know is that...

7 Tips to Reap the Best out of ProProfs Chat

Live chat has become one of the most reliable tools that foster business growth. However, the tool’s usefulness strongly depends on the user, so if you do not know how to adequately utilize your live chat, you won’t end up with the expected results. Here at ProProfs, we want to help our clients make the...

Transform Your Small Business To Enterprise Business With Live Chat

Yes, you heard that right! Growing a small business is a challenge, but it’s a greater challenge not to use the right strategies that help it becomes an enterprise business. Every big company started out small. Believe it or not, Hewlett-Packard was just two people working in a garage and McDonalds started out with just...

Things to Consider Before Buying a Live Chat Software

Do you really need a Live Chat Software for your Business? You don’t need to be a marketing guru to figure out that quality customer service is the key to long-term success of any business. Your customers are your best bet when it comes to spreading the word about your products or services. And by offering...

4 Reasons Why You Should Implement Live Chat on Your Website Now

Instant interaction is what people seek if they frequently visit an online business. More than that, people wish to experience a memorable customer service experience. So, if your brand successfully delivers great customer service experience, you can encourage at least 73% of buyers to stick with the brand. Understand this, new-age buyers expect from a...

How to Improve Customer Service Using Live Chat

Do you know that around 54% of all consumers globally say they have higher customer service expectations than they did just one year ago? Customers expect brands to build a smart, crisp, yet a delightful customer service journey. But as the stat above suggests, customer’s expectations tend to change every year. And, so does their...

14 Live Chat Metrics & KPIs to Measure Operator Performance

Is live chat helping my support team achieve their customer service and sales goals? That’s a valid question that can be answered by tracking the right live chat metrics and KPIs. Chat analytics assist you in understanding real-time customer satisfaction rates and help you gauge the performance of each support team member. “In today’s digital...

Top Qualities All Customer Service Reps Should Have [INFOGRAPHIC]

Click Here To Zoom Image. Copy and paste this snippet to embed this visual <img src=”https://www.proprofs.com/c/wp-content/uploads/2017/04/customer-support-software.png” width=”100%” height=”100%”> What is the key quality a good customer services professional should have? Well, the best answer can never be just one. There are many traits your team needs to have, and believe it or not, more than...

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