Effective and Efficient Live Chat Technology for Online Retailers

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Gone are the days when telephones and emails were in galore as a customer service tool. Now live chat technology is definitely ahead of its game when it comes to customer experience. Although the email is one of the leading forms of communication throughout the world, live chat technology is catching up fast, especially in...
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What is Chatbot Testing? Types, KPIs & Best Practices to Know

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
Imagine you’re browsing a website, and a chatbot pops up to help. But the moment you start typing, it either fumbles your request or goes silent. Frustrating, right? That’s exactly the problem chatbot testing solves. By thoroughly testing your chatbot, you can ensure it functions smoothly, delivers relevant responses, and provides a seamless user experience....
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5 Common Chatbot Implementation Challenges & Their Solutions for 2025

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
The chatbot market is expected to skyrocket to USD 20.81 billion by 2029. However, implementing chatbots isn’t always smooth sailing. From managing expectations to tackling tech hurdles, there are multiple chatbot implementation challenges that come along the way. But don’t worry, every challenge has a solution! In this guide, we will explore the 5 most...
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How to Create a Free Chatbot for Your Website: A Beginner’s Guide!

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
Want to create a free AI chatbot for your website? You’ve probably seen one before! While searching for a new home or the perfect sneakers, ever notice that little icon popping up, asking, “How can I help you?” That’s your chatbot! Chatbots are becoming the go-to tool for websites, transforming how businesses engage with visitors....
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Use Cases of Healthcare Chatbots: A Detailed Guide 2025

Written by , Customer Service & Engagement Experts Updated: 3 Jun, 2025
In the past, I’ve witnessed a fascinating transformation in healthcare.  For instance, earlier people spent a lot of time trying to schedule appointments or decipher confusing medical bills. But thanks to healthcare chatbots, these struggles are a thing of the past. These virtual assistants are making waves, offering patients instant access to information and simplifying...
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How to Analyze Your Chatbot’s Performance: Top 20 Chatbot Analytics

Written by , Customer Service & Engagement Experts Updated: 17 Feb, 2025
Chatbots have gained a lot of popularity, transforming how businesses interact with customers.  But how do you know if your chatbot is a hero, saving the day with efficient service and happy interactions, or a silent villain, frustrating users and failing to meet expectations? The answer lies in data.  By tracking key chatbot analytics metrics,...
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Top 8 Delight Chat Alternatives & Competitors in 2025

Written by , Customer Service & Engagement Experts Updated: 17 Feb, 2025
Exploring Delight Chat alternatives to your customer service?  I’ve spent years working with customer service technology, always on the lookout for tools that can make support better and more efficient.  When I went looking for alternatives to Delight Chat, I found several great options. Each one offers something special, from intelligent chatbots to all-in-one messaging...
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10 Best HubSpot Chat Alternatives to Boost Your Engagement in 2025

Written by , Customer Service & Engagement Experts Updated: 17 Feb, 2025
HubSpot Chat has been a go-to solution for businesses when it comes to customer engagement.  However, it is not the only option out there and might not be the best fit for your business needs. In fact, many HubSpot Chat alternatives offer more features, better pricing, and greater flexibility.  With years of experience in the...
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8 Best LivePerson Alternatives to Boost Your Engagement in 2025

Written by , Customer Service & Engagement Experts Updated: 17 Feb, 2025
With so many options on the market, it can be daunting to select the best LivePerson alternative for your business. Worry not! I’ve already done the legwork for you.  As a seasoned industry professional with years of experience, I’ve curated a list of the top 10 LivePerson alternatives for . Let’s get started! Top 8...
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