Customer Support

Busy streets, decorated stores, crowded bars, and an atmosphere filled with laughter – it’s holiday season. And it’s just around the corner. Like every year, you’ve pulled your sleeves up to tackle all customer queries efficiently. You’ve got your support operators in place to ensure that no question goes unanswered. But how about making this...

How important is good customer support for your business? Is it a top priority for you, or happens to be just another facet of your day-to-day business operations? It may seem like a no-brainer, but a surprising number of businesses have failed to deliver a delightful customer support and ensure that their customers are happy....

We’ve all been there. After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. Inaction, rudeness and failure to take ownership of their mistakes – these are just some of the negative approaches to...

Offering a delightful customer service has become the lifeblood of the businesses all over the world. Success of any business is directly proportional to its customer experience. Did you know 60% of the organizations consider customer service as their top most priority? A good customer experience often leads to customer retention. Do you always find...

Earlier, online customer service process used to be terrible. Customers had less options to try then, so they had no choice but to stick to the chosen brands even if they treated their customers poorly. These days, however, with plenty of businesses selling the same products or services, the tables have turned. Thanks to the...

Is it possible to know what our customers think all the time while they browse the website? Honestly, no company has the means to learn what their customers are thinking or feeling all the time. But should that stop you from learning more about your customers? That’s why it is important you formulate customer engagement...

Did you know that 67% of people worldwide believe that customer service as a whole is improving? A lot of businesses have understood that building a quality customer service experience is the golden key to enhancing brand image. They’ve realized that the benefits of good customer service can also result in increased sales and improved...