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Last modified: January 10, 2025

Live Chat vs Chatbots: A Detailed Comparative Analysis

Quick issue resolution is not just a way to stand out, but an absolute necessity to survive in a competitive marketplace. Customer frustration results in churn. This is why organizations use a range of support techniques to ensure that clients receive adequate support, as and when they need it. However, picking the right support channel...

Last modified: January 6, 2025

100+ Live Chat Canned Responses for Support, Sales & Everything In Between

Struggling to keep up with the relentless tide of customer inquiries? You’re not alone! In the digital age, where instant gratification is the norm, the pressure to respond swiftly and effectively to customer messages can be overwhelming. Enter live chat canned responses! These pre-written messages are the perfect solution for delivering quick, accurate, and consistent...

Last modified: January 10, 2025

Boost Website Engagement With Real-Time Visitor Monitoring

Customer service is no less than a battleground these days, owing to the rise in customer expectations. Going on the lines of “You Miss, I hit”, competitors can steal your customers in seconds, even if their product is not as promising as yours. In fact, 7 out of 10 Americans won’t mind switching services for...

Last modified: January 10, 2025

7 Tips to Reap the Best out of ProProfs Chat

Live chat has become one of the most reliable tools that foster business growth. However, the tool’s usefulness strongly depends on the user, so if you do not know how to adequately utilize your live chat, you won’t end up with the expected results. Here at ProProfs, we want to help our clients make the...

Last modified: January 10, 2025

Transform Your Small Business To Enterprise Business With Live Chat

Yes, you heard that right! Growing a small business is a challenge, but it’s a greater challenge not to use the right strategies that help it becomes an enterprise business. Every big company started out small. Believe it or not, Hewlett-Packard was just two people working in a garage and McDonalds started out with just...

Last modified: January 10, 2025

4 Reasons Why You Should Implement Live Chat on Your Website Now

Instant interaction is what people seek if they frequently visit an online business. More than that, people wish to experience a memorable customer service experience. So, if your brand successfully delivers great customer service experience, you can encourage at least 73% of buyers to stick with the brand. Understand this, new-age buyers expect from a...

Last modified: July 22, 2024

Effective and Efficient Live Chat Technology for Online Retailers

Gone are the days when telephones and emails were in galore as a customer service tool. Now live chat technology is definitely ahead of its game when it comes to customer experience. Although the email is one of the leading forms of communication throughout the world, live chat technology is catching up fast, especially in...

Last modified: February 17, 2025

What is Chatbot Testing? Types, KPIs & Best Practices to Know

Imagine you’re browsing a website, and a chatbot pops up to help. But the moment you start typing, it either fumbles your request or goes silent. Frustrating, right? That’s exactly the problem chatbot testing solves. By thoroughly testing your chatbot, you can ensure it functions smoothly, delivers relevant responses, and provides a seamless user experience....

Last modified: February 17, 2025

What is a Chatbot Persona? Importance, Examples & How to Build One

When customers interact with your chatbot, do they feel like they are talking to a robot rather than a helpful assistant? This can be a frustrating experience for both the customer and you. However, the good news is that it doesn’t have to be that way! A chatbot persona is the solution to making online...

Last modified: February 17, 2025

5 Common Chatbot Implementation Challenges & Their Solutions for 2025

The chatbot market is expected to skyrocket to USD 20.81 billion by 2029. However, implementing chatbots isn’t always smooth sailing. From managing expectations to tackling tech hurdles, there are multiple chatbot implementation challenges that come along the way. But don’t worry, every challenge has a solution! In this guide, we will explore the 5 most...