13 Best eCommerce Tools to Boost Conversions in 2025

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
With global eCommerce sales projected to exceed $5 trillion in , it’s evident that the online shopping landscape is experiencing unprecedented growth.  However, in a fiercely competitive environment, success hinges on having the best eCommerce tools at your disposal. While the market offers many options, selecting the right one can be daunting, and I understand...
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14 Convincing Benefits of Live Chat for eCommerce

Written by , Customer Service & Engagement Experts Updated: 19 May, 2025
There was a time when consumers entered a store, purchased a product of their choice, and left. In case they had questions, they could always consult the store manager or assistant. But we’ve entered the digital world. We have eCommerce websites catering to our daily or monthly needs. And store assistants have been replaced by...
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How to add live chat to wordpress: A complete solution for your website

Written by , Customer Service & Engagement Experts Updated: 19 May, 2025
Do you own a WordPress website and wish to turn it into a lead generation machine? You have come to the right place!  When you add live Chat to your WordPress website, you can grab visitors’ attention with proactive greetings and announcements, answer their routine queries, explore cross-sell and upsell opportunities, and boost sales.  But...
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Live Chat vs Chatbots: A Detailed Comparative Analysis

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Quick issue resolution is not just a way to stand out, but an absolute necessity to survive in a competitive marketplace. Customer frustration results in churn. This is why organizations use a range of support techniques to ensure that clients receive adequate support, as and when they need it.  However, picking the right support channel...
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10 Amazing Benefits of Live Chat Software

Written by , Customer Service & Engagement Experts Updated: 12 Jun, 2025
For modern customers, instant gratification is no longer a luxury but a necessity. If you still rely on email support or long phone calls to address customer queries, you’re missing out on opportunities that can come with live chat benefits.  I’ve seen it firsthand—customers hate waiting, and for businesses, the waiting game can lead to...
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100+ Live Chat Canned Responses for Support, Sales & Everything In Between

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 19 Feb, 2025
Struggling to keep up with the relentless tide of customer inquiries? You’re not alone!  In the digital age, where instant gratification is the norm, the pressure to respond swiftly and effectively to customer messages can be overwhelming.  Enter live chat canned responses! These pre-written messages are the perfect solution for delivering quick, accurate, and consistent...
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7 Tips to Reap the Best out of ProProfs Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Live chat has become one of the most reliable tools that foster business growth. However, the tool’s usefulness strongly depends on the user, so if you do not know how to adequately utilize your live chat, you won’t end up with the expected results. Here at ProProfs, we want to help our clients make the...
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Transform Your Small Business To Enterprise Business With Live Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Yes, you heard that right! Growing a small business is a challenge, but it’s a greater challenge not to use the right strategies that help it becomes an enterprise business. Every big company started out small. Believe it or not, Hewlett-Packard was just two people working in a garage and McDonalds started out with just...
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4 Reasons Why You Should Implement Live Chat on Your Website Now

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Instant interaction is what people seek if they frequently visit an online business. More than that, people wish to experience a memorable customer service experience. So, if your brand successfully delivers great customer service experience, you can encourage at least 73% of buyers to stick with the brand. Understand this, new-age buyers expect from a...
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