10 Free WordPress Live Chat Plugins for 2025

Written by , Customer Service & Engagement Experts Updated: 3 Jul, 2025
In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that.  They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...
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Top 11 Tidio Live Chat Alternatives & Competitors

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
“Notification system needs to be better about notifying us of new chats.” – A customer review on G2.com “One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had...
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What is the Buyer’s Journey & How to Write for Every Stage

Written by , Customer Service & Engagement Experts Updated: 10 Mar, 2025
What would you prefer – being greeted like an honored guest while entering a store or just another visitor that needs to be convinced to make a purchase? Honestly, it can get annoying when you come across pushy sales representatives during your buyer’s journey who treat you like a sales target that needs to be...
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How to Use Live Chat in Your Contact Center

Written by , Customer Service & Engagement Experts Updated: 9 Jun, 2025
In the 70s and 80s, call centers were treated as a sales tool by large enterprises where agents would call up the consumer to sell a product. Later on, their toll-free number ‘800’ enabled consumers to get in touch with a business and ask questions related to one of the marketing campaigns they came across....
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How to Improve the First Contact Resolution

Written by , Customer Service & Engagement Experts Updated: 4 Jun, 2025
When almost 60% of customers believe that waiting on hold for a minute is too long, then imagine how a customer-obsessed CEO, Jeff Bezos, must have felt after waiting for more than four minutes to get on line with its own customer service team? Honestly, your customer won’t wait so long and they don’t just...
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11 Live Chat Mistakes You’re Making and How to Avoid Them

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
I love using live chat because it’s simple, easy, and helps me get a solution instantly. But what about you out there, reading this? Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as...
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What is Live Chat Software?

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Amazing isn’t it!  Businesses are using live chat increasingly because live chat instills confidence in the customers. When customers know that their concerns are being handled...
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40+ Live Chat Statistics for 2025

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business.  The growing expectations are inclusive of: And keeping these expectations in mind, many...
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Live Chat Tips: 12 Proven Ways to Turn Your Chatbox into a Conversion Machine

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 3 Jul, 2025
I’ve seen this happen too many times: silence can cost you a sale. A visitor shows up, ready to buy—but they don’t get a quick answer, so they leave. I’ve been there.  I thought adding live chat would fix it, but it was only after I started following some tried-and-tested live chat tips that helped...
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Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business

Written by , Customer Service & Engagement Experts Updated: 2 Aug, 2024
You must have noticed some of your visitors leave the website without making a purchase. Ever wondered what leads to such a result? Even with the perfect marketing strategy in place, you get visitors on the website. But what about engagement? And, are your strategies effective enough to shape their purchasing journey? Consumers today are...
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