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Last modified: July 22, 2024

40+ Live Chat Statistics for 2024

“Always do more than is required of you.” — George S. Patton This is exactly what customers expect from a brand when they approach them for support. Customer expectations are growing every day and because they form a strong foundation of every business. The growing expectations are inclusive of: And keeping these expectations in mind, many...

Last modified: August 2, 2024

Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business

You must have noticed some of your visitors leave the website without making a purchase. Ever wondered what leads to such a result? Even with the perfect marketing strategy in place, you get visitors on the website. But what about engagement? And, are your strategies effective enough to shape their purchasing journey? Consumers today are...

Last modified: August 19, 2024

13 Best eCommerce Tools to Boost Conversions in 2024

With global eCommerce sales projected to exceed $5 trillion in , it’s evident that the online shopping landscape is experiencing unprecedented growth. However, in a fiercely competitive environment, success hinges on having the best eCommerce tools at your disposal. While the market offers many options, selecting the right one can be daunting, and I understand...

Last modified: September 6, 2024

14 Convincing Benefits of Live Chat for eCommerce

There was a time when consumers entered a store, purchased a product of their choice, and left. In case they had questions, they could always consult the store manager or assistant. But we’ve entered the digital world. We have eCommerce websites catering to our daily or monthly needs. And store assistants have been replaced by...

Last modified: September 25, 2024

How to add live chat to wordpress: A complete solution for your website

Do you own a WordPress website and wish to turn it into a lead generation machine? You have come to the right place! When you add live Chat to your WordPress website, you can grab visitors’ attention with proactive greetings and announcements, answer their routine queries, explore cross-sell and upsell opportunities, and boost sales. But...

Last modified: August 6, 2024

Live Chat vs Chatbots: A Detailed Comparative Analysis

Quick issue resolution is not just a way to stand out, but an absolute necessity to survive in a competitive marketplace. Customer frustration results in churn. This is why organizations use a range of support techniques to ensure that clients receive adequate support, as and when they need it. However, picking the right support channel...

Last modified: August 26, 2024

12 Benefits of Using a Live Chat on Website (Expert Advice)

Looking for benefits of live chat that can convince you to adopt a tool for it? Guess what? You’ve landed at the right place! Today, customers no longer rely on just one option to fulfill their needs. They are exposed to various products daily, each promising exceptional features and functionality. So, why should existing and...

Last modified: September 11, 2024

100+ Live Chat Canned Responses for Support, Sales & Everything In Between

Struggling to keep up with the relentless tide of customer inquiries? You’re not alone! In the digital age, where instant gratification is the norm, the pressure to respond swiftly and effectively to customer messages can be overwhelming. Enter live chat canned responses! These pre-written messages are the perfect solution for delivering quick, accurate, and consistent...

Last modified: August 20, 2024

Boost Website Engagement With Real-Time Visitor Monitoring

Customer service is no less than a battleground these days, owing to the rise in customer expectations. Going on the lines of “You Miss, I hit”, competitors can steal your customers in seconds, even if their product is not as promising as yours. In fact, 7 out of 10 Americans won’t mind switching services for...

Last modified: October 3, 2024

7 Tips to Reap the Best out of ProProfs Chat

Live chat has become one of the most reliable tools that foster business growth. However, the tool’s usefulness strongly depends on the user, so if you do not know how to adequately utilize your live chat, you won’t end up with the expected results. Here at ProProfs, we want to help our clients make the...