Why Understanding Clients Tone of Voice Is Key to Good Customer Service

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
The quality of customer experience a business provides generally goes a long way towards determining how successful that business is. A major reason as to why companies invest so heavily in things like customer service training programmes, and why they put so much effort into handling feedback, queries, and complaints. With that being said, one...
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100+ Live Chat Canned Responses for Support, Sales & Everything In Between

Reviewed by Lucas Clark, Customer Support Expert Written by Updated: 19 Feb, 2025
Struggling to keep up with the relentless tide of customer inquiries? You’re not alone!  In the digital age, where instant gratification is the norm, the pressure to respond swiftly and effectively to customer messages can be overwhelming.  Enter live chat canned responses! These pre-written messages are the perfect solution for delivering quick, accurate, and consistent...
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Ever Considered Adding a Live Chat to Your Digital Classroom

Written by Updated: 24 Feb, 2025
The “chalk and blackboard” model ruled the education sector until digital classrooms took the world by storm. The offline model has many limitations such as attending a physical classroom and paying for hefty accommodation if someone is moving across cities. The digital model, on the other hand, is convenient and a participant can learn any...
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6 Reasons to Use Live Chat Support Software

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
What is the burning desire of every business? Increase market share through customer loyalty! What is the major cause of losing customers in an e-commerce environment? Unaddressed customer “pain points”. Pain points are the chronic issues (or even new ones) that have been unresolved for extended periods of time. Business analytics and data mining reports...
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Customer Service KPIs: 21 Metrics That Matter for Your Bottomline

Written by , Customer Service & Engagement Experts Updated: 13 Mar, 2025
“What gets measured gets managed”  Peter Drucker I’ve always believed that when customer issues pile up and satisfaction drops, it’s clear something’s off.  But without the right customer support KPIs, can you really find the root cause? Food for thought!  Slow response times, unresolved tickets, and unhappy customers can quietly hurt your business. That’s why...
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10 Things Never to Say to a Customer on Live Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
My first full-time job as a grown-up was into customer service. And I’ll never forget that first time I literally got an earful from my manager, and rightly so. I was hired to work as a live chat operator for a computer hardware store, and like most other young people, I was super confident. So,...
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7 Tips to Reap the Best out of ProProfs Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Live chat has become one of the most reliable tools that foster business growth. However, the tool’s usefulness strongly depends on the user, so if you do not know how to adequately utilize your live chat, you won’t end up with the expected results. Here at ProProfs, we want to help our clients make the...
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Things to Consider Before Buying a Live Chat Software

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Do you really need a Live Chat Software for your Business? You don’t need to be a marketing guru to figure out that quality customer service is the key to long-term success of any business. Your customers are your best bet when it comes to spreading the word about your products or services. And by offering...
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14 Live Chat Metrics & KPIs to Measure Operator Performance

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
Is live chat helping my support team achieve their customer service and sales goals? That’s a valid question that can be answered by tracking the right live chat metrics and KPIs. Chat analytics assist you in understanding real-time customer satisfaction rates and help you gauge the performance of each support team member. “In today’s digital...
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Top Qualities All Customer Service Reps Should Have [INFOGRAPHIC]

Written by , Customer Service & Engagement Experts Updated: 2 Aug, 2024
Click Here To Zoom Image. Copy and paste this snippet to embed this visual <img src=”https://www.proprofs.com/c/wp-content/uploads/2017/04/customer-support-software.png” width=”100%” height=”100%”> What is the key quality a good customer services professional should have? Well, the best answer can never be just one. There are many traits your team needs to have, and believe it or not, more than...
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