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Last modified: August 5, 2024

10 Best Shopify Chatbots to Upscale Your Business in 2024

As an eCommerce professional, I have always sought ways to enhance customer satisfaction and engagement on my Shopify store. Over the years, I have extensively researched and tested various chatbot tools to facilitate seamless customer support and automate repetitive tasks. In this blog post, I will share my top picks for the 10 best Shopify...

Last modified: September 6, 2024

Top 16 Intercom Alternatives & Competitors for 2024

Hoping to find the best Intercom alternatives? You’re not alone! While Intercom is a go-to tool for many businesses, it doesn’t always check every box. Intercom may shine in sales and marketing, but certain limitations push businesses to seek alternatives. That’s why I’ve come up with a list of the 16 best Intercom alternatives and...

Last modified: July 29, 2024

15 Free WordPress Live Chat Plugins for 2024

In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that. They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...

Last modified: August 5, 2024

Top 11 Tidio Live Chat Alternatives & Competitors

“Notification system needs to be better about notifying us of new chats.” – A customer review on G2.com “One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had...

Last modified: November 12, 2024

10 Best Chatbot Software to Drive Engagement and Conversions in 2024

Is your business ready to embrace the chatbot revolution? Many organizations face challenges in engaging customers effectively, leading to frustratingly high churn rates. Fortunately, chatbot software is here to change the game, offering instant responses and tailored interactions that keep customers coming back for more. With research showing that chatbots handle 80% of routine questions—doing...

Last modified: August 9, 2024

What is the Buyer’s Journey & How to Write for Every Stage

What would you prefer – being greeted like an honored guest while entering a store or just another visitor that needs to be convinced to make a purchase? Honestly, it can get annoying when you come across pushy sales representatives during your buyer’s journey who treat you like a sales target that needs to be...

Last modified: September 6, 2024

How to Use Live Chat in Your Contact Center

In the 70s and 80s, call centers were treated as a sales tool by large enterprises where agents would call up the consumer to sell a product. Later on, their toll-free number ‘800’ enabled consumers to get in touch with a business and ask questions related to one of the marketing campaigns they came across....

Last modified: July 22, 2024

How to Improve the First Contact Resolution

When almost 60% of customers believe that waiting on hold for a minute is too long, then imagine how a customer-obsessed CEO, Jeff Bezos, must have felt after waiting for more than four minutes to get on line with its own customer service team? Honestly, your customer won’t wait so long and they don’t just...

Last modified: September 25, 2024

11 Live Chat Mistakes You’re Making and How to Avoid Them

I love using live chat because it’s simple, easy, and helps me get a solution instantly. But what about you out there, reading this? Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as...

Last modified: August 2, 2024

What is Live Chat Software?

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Amazing isn’t it! Businesses are using live chat increasingly because live chat instills confidence in the customers. When customers know that their concerns are being handled...