10 Amazing Benefits of Live Chat Software

Written by , Customer Service & Engagement Experts Updated: 12 Jun, 2025
For modern customers, instant gratification is no longer a luxury but a necessity. If you still rely on email support or long phone calls to address customer queries, you’re missing out on opportunities that can come with live chat benefits.  I’ve seen it firsthand—customers hate waiting, and for businesses, the waiting game can lead to...
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7 Compelling Reasons Why You Should Listen to Your Customers

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Offering a delightful customer service has become the lifeblood of the businesses all over the world. Success of any business is directly proportional to its customer experience. Did you know 60% of the organizations consider customer service as their top most priority? A good customer experience often leads to customer retention. Do you always find...
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How Online Chat Support Affects Customer Happiness

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Earlier, online customer service process used to be terrible. Customers had less options to try then, so they had no choice but to stick to the chosen brands even if they treated their customers poorly. These days, however, with plenty of businesses selling the same products or services, the tables have turned. Thanks to the...
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How to Build a Effective Customer Engagement Strategy (Marketing Tips)

Written by , Customer Service & Engagement Experts Updated: 10 Jan, 2025
Is it possible to know what our customers think all the time while they browse the website? Honestly, no company has the means to learn what their customers are thinking or feeling all the time. But should that stop you from learning more about your customers? That’s why it is important you formulate customer engagement...
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20 Tips to Improve Customer Service Easily

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Did you know that 67% of people worldwide believe that customer service as a whole is improving? A lot of businesses have understood that building a quality customer service experience is the golden key to enhancing brand image. They’ve realized that the benefits of good customer service can also result in increased sales and improved...
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How to Provide a Delightful Customer Service Experience

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Did you know that 55% consumers are willing to pay more to have a delightful experience? A report by McKinsey says that 70% of product or service buying experiences are totally based on how the customers feel they have treated. For about 62% organizations, customer experience is viewed as a great competitive differentiator. The takeaway?...
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12 Do’s & Don’ts of Live Chat Support for Your Website

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
Live chat is undeniably one of the leading tools that promises instant messaging and high convenience. No wonder the global live chat software market is estimated to reach a whopping $987.3 million by 2023! Today’s customers do not have the patience to listen to the irritating elevator music on loop while on hold or wait...
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How to Increase Online Sales Using Live Chat

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Customer acquisition and conversion strategies have been through remarkable rounds of innovations in the last few years. Online businesses are constantly trying to leverage their sales and business by using social media platforms to their full potential. They are trying their best to get the right brand messaging across while connecting efficiently with every single...
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