12 Chatbot Mistakes That Can Be Fatal for Your Business

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Every business today is aware of the supreme power that chatbots possess.  From automating support processes and reducing support costs to capturing leads and improving customer experience, chatbots have proven their worth across diverse business functions.  However, it’s not all sunshine and roses! There are numerous pitfalls, challenges, and chatbot mistakes that can make these...
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11 Best Drift Alternatives for Your Business in 2025

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
In the world of customer service, instant but valuable responses are the quickest route to customer delight.  Customers are obsessed with quick answers to their queries and instant resolution for their pain points. This makes live chat a superb tool to build a lasting positive impression on them.  Drift is a popular live chat solution...
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10 Best Pure Chat Alternatives in 2025

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Live chat is a game-changing customer service channel that allows businesses to engage customers in real-time and generate quality leads. When we talk about live chat tools, Pure Chat is one of the leading brands. Pure Chat helps thousands of organizations have better conversations with website visitors in the moments that matter most. You can...
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What is an AI Lead Generation Chatbot? Unlock Benefits, Examples & Future Trends!

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Imagine capturing leads automatically—sounds too good to be true, right?  Well, with AI lead generation chatbots, it’s a reality!      These smart digital assistants are designed to engage visitors in real-time, providing immediate answers to their questions, guiding them through the purchasing process, and capturing valuable leads at any time of day or night.  Studies show...
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How To Reduce Inbound Call Volume

Written by , Customer Service & Engagement Experts Updated: 19 May, 2025
Facing high call volume can be pretty stressful for a customer support team. The response time suffers, and so does customer satisfaction. It is called a call surge. Without a structure in place, it can become a challenge to reduce inbound call volumes. So, how to tackle call surges? First of all, let us understand...
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10 Chatbot Best Practices for a Business

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
Chatbots are conversational tools that enhance website engagement. You should have them in your support suite. These tools have many uses, such as helping customers make a purchase, searching for information, etc. But designing a good chatbot is possible when you follow chatbot best practices. What is chatbot designing, and why is it important? Chatbots,...
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40+ Best SaaS Tools to Grow Your Business [2025 Comparative Guide]

Written by , Customer Service & Engagement Experts Updated: 23 Jun, 2025
Let’s face the truth – the market is flooded with different SaaS options today. I think it’s a daunting task to figure out what’s the best product for your specific requirements and determine how it’s the best fit. In this blog, I will guide you to make an informed decision by suggesting different SaaS products...
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40+ Best Lead Generation Tools & Software in 2025

Written by , Customer Service & Engagement Experts Updated: 2 Apr, 2025
Are you worried that your sales pipeline might end up being dry with fewer incoming leads? Your concerns as a business owner are entirely valid. After all, these leads fuel your sales funnel and help you achieve your conversion goals. But if you’ve noticed a consistent drop in your lead generation process, then it is...
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