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Last modified: September 19, 2024

Top 10 Free AI Chatbot Software in 2024 [With Pros & Cons]

It’s been quite some time since humans invented chatbots. Thanks to advancements in Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP), these bots have become smart enough to understand the customer’s intent and emotions. From a point where even the most expensive chatbots couldn’t solve anything beyond basic customer queries, today’s free...

Last modified: August 26, 2024

10 Best BotsCrew Alternatives and Competitors in 2024

As a chatbot enthusiast, I’ve built bots using numerous platforms, including BotsCrew. It’s a great tool, but different projects require different strengths. Maybe you need a platform that excels in intricate conversation design, or perhaps seamless integrations are your priority. The good news? There are lots of fantastic BotsCrew alternatives waiting to be explored. In...

Last modified: August 21, 2024

Use Cases of Healthcare Chatbots: A Detailed Guide 2024

In the past decade, I’ve witnessed a fascinating transformation in healthcare. For instance, earlier people spent a lot of time trying to schedule appointments or decipher confusing medical bills. But thanks to healthcare chatbots, these struggles are a thing of the past. These virtual assistants are making waves, offering patients instant access to information and...

Last modified: September 6, 2024

What is a Pre-Chat Form? & How to Create One for Your Website

Do you wish to know the person behind who clicked on your website’s “Chat Now” button even before the chat session begins? A pre-chat form will tell you exactly that! Not just the name of the visitor, but also important details like their contact information, concerned department, nature of issue, any other reason for contact,...

Last modified: August 21, 2024

10 Best Zoho Desk Alternatives and Competitors

As someone who often explores tools to enhance customer support processes, I looked for Zoho Desk alternatives to ensure my team has the best options available. This search was about understanding different features and pricing models to find the right fit for our needs. Here, I present the 10 best alternatives and competitors to Zoho...

Last modified: July 19, 2024

How to Analyze Your Chatbot’s Performance: Top 20 Chatbot Analytics

Chatbots have gained a lot of popularity, transforming how businesses interact with customers. But how do you know if your chatbot is a hero, saving the day with efficient service and happy interactions, or a silent villain, frustrating users and failing to meet expectations? The answer lies in data. By tracking key chatbot analytics metrics,...

Last modified: August 26, 2024

10 Best eDesk Alternatives & Competitors in 2024

In my search for top-notch customer support tools, I’ve explored several eDesk alternatives and competitors that stand out in 2024. I aimed to find platforms that offer exceptional service and bring innovation and efficiency to the table. From automated ticketing systems to advanced analytics, these alternatives to eDesk promise to enhance customer interaction and support...

Last modified: August 20, 2024

Top 10 SleekFlow Alternatives to Engage & Support Customers in 2024

While SleekFlow has carved a “sleek” path for itself in the live chat field, it might not always “flow” with everyone’s unique requirements. If you have outgrown this tool and looking for better options, allow me to share the ten best SleekFlow alternatives to engage and support your customers this year. Which Is the Best...

Last modified: August 19, 2024

Top 15 Kayako Alternatives & Competitors in 2024

As a long-time Kayako user, I’ve come to appreciate its strengths in ticketing and agent collaboration. But, as my support needs evolved, I had to explore a broader range of Kayako alternatives. That’s when I came across multiple tools that were invaluable for customer support. In this post, I’ll share the top 15 Kayako competitors...

Last modified: September 6, 2024

10 Best Trengo Alternatives to Boost Your Engagement in 2024

As someone intimately familiar with the customer service industry, I have explored various tools and platforms to serve my customers better. After extensively using these alternatives and considering peer recommendations and credible reviews, I have compiled a list of the top 10 Trengo alternatives in 2024. Each of these alternatives has been tried and tested...