ProProfs Live Chat Software Blog

What is a B2B Chatbot? Examples, Use Cases, Features & Best Tools for 2025

Do you think chatbots are just for B2C? Think again! You will be surprised to know that a whopping 58% of businesses in the B2B industry use chatbots. Why? Because these B2B chatbots excel at answering questions, capturing leads, and boosting customer satisfaction around the clock. Yes, you read that right! Curious to know more...

12 Free AI Chat Widgets to Boost Customer Support & Engagement

While browsing a website, you might encounter a chat widget that suddenly asks if you need assistance. Did you know this simple interaction can turn a visitor into a loyal customer? As they say, sometimes, a little help is all it takes to seal the deal! In , Chat widgets are critical for businesses aiming...

Best Formilla Alternatives: Top 11 Picks for 2025

Wondering which Formilla alternative can boost your live chat experience? If Formilla isn’t delivering the exceptional customer engagement your business deserves, it’s time to explore more options. I’ve handpicked the 11 most compelling alternatives for , each offering a unique blend of features and capabilities. From enhanced automation to superior analytics and multi-channel support, these...

What is a Retail Chatbot? Use Cases, Types & Development

Retail chatbots are set to take the online shopping world by storm, with global spending projected to skyrocket to a whooping $72 billion by 2028. Retail chatbots can improve customer satisfaction with 24/7 support, boost sales through product recommendations, and reduce costs by automating tasks. From understanding various types and use cases to building your...

5 Common Chatbot Implementation Challenges & Their Solutions for 2025

The chatbot market is expected to skyrocket to USD 20.81 billion by 2029. However, implementing chatbots isn’t always smooth sailing. From managing expectations to tackling tech hurdles, there are multiple chatbot implementation challenges that come along the way. But don’t worry, every challenge has a solution! In this guide, we will explore the 5 most...

How to Create a Free Chatbot for Your Website: A Beginner’s Guide!

Want to create a free AI chatbot for your website? You’ve probably seen one before! While searching for a new home or the perfect sneakers, ever notice that little icon popping up, asking, “How can I help you?” That’s your chatbot! Chatbots are becoming the go-to tool for websites, transforming how businesses engage with visitors....

How to Get Started With Banking Chatbots: A Detailed Guide for 2025

Imagine if banking was as easy as texting—thanks to banking chatbots, it is! These smart assistants are changing how banks interact with customers. Banking chatbots tackle everyday tasks, answer questions, and offer support around the clock. Plus, they make complex banking tasks simpler and refine customer service. Whether customers need help with transactions or account...

Multilingual Chatbot Guide: Break Language Barriers & Delight Global Customers

A multilingual chatbot is more than just a luxury—it’s a necessity in today’s global market! Nowadays, businesses are tapping into the power of multilingual chatbots to take customer interactions to a whole new level. In fact, a recent survey states that 69% of customers prefer chatbots that provide instant multi-language support, reflecting the growing demand...

Top 10 Botsify Alternatives to Consider in 2025

With each new leap in live chat and chatbot technology, sticking to one solution might limit your potential. If you have outgrown Botsify, you may require a chatbot solution that offers more flexibility, advanced features, or simply a different approach. In this blog, I will unveil the top Botsify alternatives, each bringing its unique strengths...

White Label Chatbots – Know the Benefits, Features & Tools

Outstanding customer service sets you apart, and today’s business owners have the perfect tool to deliver it: White-Label Chatbot! Now, you must be wondering what’s so special about it. Well, a white-label AI chatbot allows you to integrate advanced automation while keeping your branding front and center. So, why delay? Let’s quickly explore how this...

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