10 Steps To Achieve Greater Customer Success

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Customer success is not just an alternative buzzword for customer service. Rather it indicates that your business is fulfilling the key objective of delivering excellent customer support. Your brand should be able to engage your customers and help them throughout their journey of buying a product or service. Your customers should not feel the need...
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8 Practices to Increase Customer Lifetime Value of Your Business

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
  As a business owner, it is important to think beyond elevating your brand amidst the increasing competition. You may have set the foundation of your eCommerce business on a riveting marketing strategy, a robust customer service team, and brand new ideas for products and services. However, it is high time to rise above the...
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Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business

Written by , Customer Service & Engagement Experts Updated: 2 Aug, 2024
You must have noticed some of your visitors leave the website without making a purchase. Ever wondered what leads to such a result? Even with the perfect marketing strategy in place, you get visitors on the website. But what about engagement? And, are your strategies effective enough to shape their purchasing journey? Consumers today are...
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13 Best eCommerce Tools to Boost Conversions in 2025

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
With global eCommerce sales projected to exceed $5 trillion in , it’s evident that the online shopping landscape is experiencing unprecedented growth.  However, in a fiercely competitive environment, success hinges on having the best eCommerce tools at your disposal. While the market offers many options, selecting the right one can be daunting, and I understand...
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The Do’s and Don’ts of Excellent Customer Support on Social Media

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Long gone are the days when phone calls were the best way to deliver excellent customer support. Modern customers believe that social media is a new better way to interact with the brands when they have questions, problems, or concerns. According to a Smart Insights report, 63% of people expect brands to offer customer service...
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How CRM Systems Can Help You Provide Better Customer Service

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
People stop doing business with a brand if they get subjected to poor customer service. Numbers don’t lie. More than 50% of customers stop giving business to brands that did not stand up to their customer service expectations. And due to poor customer service, many organizations across the globe have incurred a loss of $1.6...
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How to Improve Customer Service in eCommerce Business

Written by , Customer Service & Engagement Experts Updated: 24 Feb, 2025
Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of eCommerce businesses fail and one of the reasons for this failure is poor customer service. On the contrary, research by Harvard Business Review proves that people spend up to...
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Expert Advice to Improve Customer Service This Holiday Season

Written by , Customer Service & Engagement Experts Updated: 6 Sep, 2024
The holiday season has knocked your doorstep. And it’s time you gear up to tackle all customer queries and requests on time. Now, there are many online platforms that advice you on how to improve your customer service this holiday season. But not all of them point towards ‘the best tips’. That’s okay. They all...
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