Chatbot Welcome Messages: Purpose, Best Practices, & More

Written by , Customer Service & Engagement Experts Updated: 19 Feb, 2025
We all know the standard welcome message: “Hello, how are you? Welcome to our website.” But what if your website had a chatbot that could engage with visitors more interestingly? Your chatbot welcome message is an opportunity that holds power to set the flow of the conversation. It is a customer’s first impression of your...
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10 Best Free Shopify Live Chat Apps to Make Every Shopper Feel Heard

Written by , Customer Service & Engagement Experts Updated: 26 Jun, 2025
When I launched my first Shopify store, I quickly realized that great products aren’t enough—you need real-time conversations without spending a fortune. That’s why finding the right free Shopify live chat apps became a top priority. But let’s be honest: The Shopify App Store is overwhelming. So I did what any scrappy entrepreneur would do:...
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How Live Chat on Your Website Can Maximize Conversion

Written by , Customer Service & Engagement Experts Updated: 5 Mar, 2025
Are you tired of burning cash on expensive marketing campaigns and advertisements? Live chat conversion can help your business generate qualified leads and boost sales without costing a fortune.  If you are selling products on your online store, every visitor that lands on your website is a potential sale. But, if visitors are not able...
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Chatbots vs. AI Virtual Assistants: Comparing Features, Use Cases & Benefits

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Remember the last time you needed quick help but got lost in an endless FAQ section? Frustrating, right?  Now, imagine a digital helper always ready to assist—this brings us to the topic of Chatbots vs. Virtual Assistants. While both tools improve user interactions, understanding the key differences between chatbots and virtual assistants is crucial. Chatbots...
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How to Use Live Chat Software for Lead Generation

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Do you often worry and feel confused about why you aren’t getting leads for your business? Well, this is something that can happen to a lot of business owners, even those who’ve been in the market for a decade or more. To generate more leads is a challenge for many, but only a few overcome...
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11 Best Freshchat Alternatives & Competitors Worth Considering in 2025

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
With a highly saturated market, finding the best Freshchat alternatives for your business is a task.  Does that mean you have to do it alone? Nope. We’ve compiled a list of the best Freshchat alternatives available in the market that are ripe with the necessary features you’d require from a live chat support tool.  But,...
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Live Chat vs Messaging: All You Need to Know

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
What is the best communication channel for your business? Well, this one’s a real head-scratcher!  Choosing the right communication platform is a common concern among business owners (and one that requires a fair amount of deliberation).  But don’t worry. We are here to put things into perspective. There are several digital communication channels for businesses...
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Close Deals Even When You Sleep: Top AI Sales Chatbots for 2025

Written by , Customer Service & Engagement Experts Updated: 4 Jun, 2025
You’re browsing online for a new pair of shoes, and suddenly, a chatbot pops up with: “Need help finding the right fit?” Seconds later, it’s suggesting styles, offering discounts, and making your shopping experience effortless. And that’s how AI sales chatbots make online shopping a joy! Having built and grown businesses myself, I’ve seen how...
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What Is Conversational Marketing and Why It Is Important

Written by , Customer Service & Engagement Experts Updated: 21 Feb, 2025
Your potential customers are waiting for quick answers and assistance to help them get what they’re looking for. For this, you need a system that provides fast and personalized support with a bit of human touch. The human touch is what makes the experience relatable and compassionate. But, the question is, how do you make...
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How to Build an AI Chatbot for a Website: The Complete Beginner’s Guide

Written by , Customer Service & Engagement Experts Updated: 10 Jan, 2025
Almost every website you visit today has a chatbot waiting to greet and assist customers.   According to recent statistics, the chatbot industry is thriving and is projected to reach a whopping $454.8 million in global sales by 2027.  With businesses increasingly turning to chatbots to boost customer engagement and streamline operations, now is the perfect...
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