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Last modified: July 19, 2024

104 Customer Service Statistics & Facts of 2024

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. Perhaps one of the greatest risks to company reputation today is that a single disgruntled customer has the power...

Last modified: August 20, 2024

How to Build Trust With Your Customers

How to build trust with your customers? It isn’t easy for customers to stick with a brand for long, making it difficult for brands to build a trustworthy and long lasting relationship with customers. They end up shifting from one brand to another searching for an overall amazing experience. Product quality, security and data privacy,...

Last modified: August 2, 2024

9 Essential Tips for Winning at Customer Success

Technology has changed communication norms for good. With ongoing technological developments, a new term is born: Globalism. Thanks to its combination with the internet, there are no limits for communication. You can reach whoever you want, whenever you want, at any circumstances as long as you have a battery and an internet connection. This created...

Last modified: July 31, 2024

10 Steps To Achieve Greater Customer Success

Customer success is not just an alternative buzzword for customer service. Rather it indicates that your business is fulfilling the key objective of delivering excellent customer support. Your brand should be able to engage your customers and help them throughout their journey of buying a product or service. Your customers should not feel the need...

Last modified: August 2, 2024

8 Practices to Increase Customer Lifetime Value of Your Business

As a business owner, it is important to think beyond elevating your brand amidst the increasing competition. You may have set the foundation of your eCommerce business on a riveting marketing strategy, a robust customer service team, and brand new ideas for products and services. However, it is high time to rise above the concept...

Last modified: August 2, 2024

Enterprise Chat Software: Understanding its Role & Benefits to Boost Your Business

You must have noticed some of your visitors leave the website without making a purchase. Ever wondered what leads to such a result? Even with the perfect marketing strategy in place, you get visitors on the website. But what about engagement? And, are your strategies effective enough to shape their purchasing journey? Consumers today are...

Last modified: July 22, 2024

Effective Customer Support: Why it is the Lifeblood of Your Online Business?

Just because you have managed to start up your online business smoothly, you might think that it’s going to be a success immediately. The truth is, the real challenge begins only now! Down the lane, there will be a number of obstacles you need to face and overcome them to make better sales and gain...

Last modified: August 19, 2024

13 Best eCommerce Tools to Boost Conversions in 2024

With global eCommerce sales projected to exceed $5 trillion in , it’s evident that the online shopping landscape is experiencing unprecedented growth. However, in a fiercely competitive environment, success hinges on having the best eCommerce tools at your disposal. While the market offers many options, selecting the right one can be daunting, and I understand...

Last modified: July 19, 2024

The Do’s and Don’ts of Excellent Customer Support on Social Media

Long gone are the days when phone calls were the best way to deliver excellent customer support. Modern customers believe that social media is a new better way to interact with the brands when they have questions, problems, or concerns. According to a Smart Insights report, 63% of people expect brands to offer customer service...

Last modified: August 23, 2024

How CRM Systems Can Help You Provide Better Customer Service

People stop doing business with a brand if they get subjected to poor customer service. Numbers don’t lie. More than 50% of customers stop giving business to brands that did not stand up to their customer service expectations. And due to poor customer service, many organizations across the globe have incurred a loss of $1.6...