Last modified: September 6, 2024
Live Chat Support vs. Email Support: A Comparative Analysis

Live Chat Support vs. Email Support: A Comparative Analysis

Do you know that in 2022, customer experience quality for many brands declined by more than 19%? It was the highest decline in the past 17 years. Amidst such chaos, businesses are now more concerned than ever about delivering exceptional customer support using different support channels.  But the question is, which customer support medium reigns...
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Last modified: September 6, 2024
17 Best Live Chat Software for Startups in 2024 (Detailed List + Guide)

17 Best Live Chat Software for Startups in 2024 (Detailed List + Guide)

Picture this: You’re a startup founder juggling a million tasks. Your social media is a chaotic chatroom, emails pile up like unread newspapers, and website visitors vanish faster than a free Wi-Fi connection. Feeling overwhelmed? Here’s a lifesaver: live chat for startups.   As a customer service veteran, I’ve seen countless startups transform from chatroom chaos...
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Last modified: September 19, 2024
22 Free Live Chat Software for 2024 [In-Depth Comparison]

22 Free Live Chat Software for 2024 [In-Depth Comparison]

Want a free live chat software? Great!  Everyone wants one, but it all boils down to how to find one. But with every software vendor claiming their tool is the best, the task gets only tougher.  For example, some free live chat apps use AI chatbots to improve customer support, while others combine live chat...
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Last modified: October 14, 2024
What is Live Chat Support? Benefits, Best Practices & Top Tools for 2024

What is Live Chat Support? Benefits, Best Practices & Top Tools for 2024

In an age where customers expect instant gratification, making them wait on hold or for days for an email response is a recipe for frustration and lost business. This is where live chat support can transform your website into a dynamic hub for instant customer engagement, driving satisfaction, sales, and loyalty.  The proof lies in...
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Last modified: September 18, 2024
10 Best Android Chatbot Apps to Boost Your Productivity in 2024

10 Best Android Chatbot Apps to Boost Your Productivity in 2024

As of , Android stands tall with an impressive market share of 70.8 percent, reaffirming its dominant position as the world’s leading mobile operating system. And so, missing out on Android users isn’t an option anymore. Android chatbots, in particular, have become indispensable if you want to take advantage of this extensive customer base. “Chatbots...
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Last modified: August 20, 2024
A Detailed Guide To Types Of Chatbot And Why You Must Have Them Today!

A Detailed Guide To Types Of Chatbot And Why You Must Have Them Today!

Modern buyers don’t like hustling around for answers. They want information instantly, or they switch to the competition.  You may have a help desk ticketing system in place, but let’s face it – emails can be a bit slow when it comes to addressing customer inquiries. Anything that requires a human interface automatically becomes time-consuming....
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Last modified: July 29, 2024
Zendesk vs LiveChat: Which One Suits Your Business the Best

Zendesk vs LiveChat: Which One Suits Your Business the Best

Customer engagement is already the top priority when scaling your business. Businesses often use chat support tools like Zendesk and LiveChat to offer the maximum impulse in customer interaction. But the most challenging part is to choose between both. While we understand your dilemma, a feature-by-feature comparison is hard to find. Thus, this article will...
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