ProProfs Live Chat Software Blog

Best Olark Alternatives: 10 Competitors to Consider in 2025

Want to switch from Olark but don’t know what to choose instead? If that’s your train of thought, you’ve landed on the right piece. We’re discussing Olark alternatives that can help your business replace it with the right match. Our team has collaborated and created a quick guide for you. We will cover the following...

10 Best Shopify Chatbots to Upscale Your Business in 2025

As an eCommerce professional, I have always sought ways to enhance customer satisfaction and engagement on my Shopify store. Over the years, I have extensively researched and tested various chatbot tools to facilitate seamless customer support and automate repetitive tasks. In this blog post, I will share my top picks for the 10 best Shopify...

18 AI Chatbot Examples From Big Brands You Should Check Out!

Did you know that by 2028, the global chatbot market is expected to reach a whopping $15.5 billion? Yes, you read that right! Whether it’s for instant support, smarter sales, or unforgettable customer interactions, AI chatbots aren’t just improving the customer journey — but they’re entirely transforming it! Big brands are already harnessing chatbots’ power...

Top 16 Intercom Alternatives & Competitors for 2025

Hoping to find the best Intercom alternatives? You’re not alone! While Intercom is a go-to tool for many businesses, it doesn’t always check every box. Intercom may shine in sales and marketing, but certain limitations push businesses to seek alternatives. That’s why I’ve come up with a list of the 16 best Intercom alternatives and...

15 Free WordPress Live Chat Plugins for 2025

In today’s interconnected world, instant communication is key to retaining and satisfying customers and free live chat plugins for WordPress can help with just that. They enable real-time communication between website visitors and support teams, enhancing engagement and satisfaction. According to a Forrester report, 42% of US online adults said it was important for retailers...

Zendesk Alternatives: 10 Best Customer Support Software in 2025

Are you looking for the best Zendesk alternatives to improve your customer support process? If yes, then you have come to the right place. In this article, we will explore 10 of the best customer support software that can help you provide better service to your customers and grow your business. But before we dive...

60+ Chatbot Statistics, Facts & Trends to Keep Up With in 2025

Are AI-powered chatbots here to stay? Will they change the market scene soon? If these questions have bothered you before investing in chatbot technology, then our blog will surely uplift you. We’ve covered some of the latest chatbot statistics and popular insights that help you decide whether your business is ready to invest in chatbot...

20+ Best Customer Communication Tools to Improve Relationships

Every delightful customer experience starts with communication. 33% of customers worldwide expressed that getting their issues resolved in a single interaction, irrespective of the time spent, matters more to them. This kind of customer service is possible, only when you have the best communication stack ready for your business. To help you get a powerful...

Top 11 Tidio Live Chat Alternatives & Competitors

“Notification system needs to be better about notifying us of new chats.” – A customer review on G2.com “One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had...

11 Best Tawk.to Alternatives for Improved Customer Service in 2025

Did you know that Tawk.to has the leading market share of 21.41% when it comes to live chat technologies? At this point, you might wonder- Why even look for a Tawk.to alternative? After all, businesses trust Tawk.to to handle their customer interactions. You might be tempted to join them and use it as your full-time...

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