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Last modified: September 6, 2024

What are Post Chat Surveys and How to Create Them?

Ping! 📲 “Please take a few seconds to fill out this post-chat survey form 📃 to help us serve you better.” Remember the time you interacted with a chat operator when ordering pizza or booking a hotel, and were greeted by a short survey right after? Yes, such post-chat surveys have become common tools to...

Last modified: September 19, 2024

Top 10 Free AI Chatbot Software in 2024 [With Pros & Cons]

It’s been quite some time since humans invented chatbots. Thanks to advancements in Artificial Intelligence (AI), Machine Learning (ML), and Natural Language Processing (NLP), these bots have become smart enough to understand the customer’s intent and emotions. From a point where even the most expensive chatbots couldn’t solve anything beyond basic customer queries, today’s free...

Last modified: August 26, 2024

10 Best BotsCrew Alternatives and Competitors in 2024

As a chatbot enthusiast, I’ve built bots using numerous platforms, including BotsCrew. It’s a great tool, but different projects require different strengths. Maybe you need a platform that excels in intricate conversation design, or perhaps seamless integrations are your priority. The good news? There are lots of fantastic BotsCrew alternatives waiting to be explored. In...

Last modified: September 6, 2024

What is a Pre-Chat Form? & How to Create One for Your Website

Do you wish to know the person behind who clicked on your website’s “Chat Now” button even before the chat session begins? A pre-chat form will tell you exactly that! Not just the name of the visitor, but also important details like their contact information, concerned department, nature of issue, any other reason for contact,...

Last modified: August 26, 2024

How To Enhance Business Interactions With Multichannel Chatbots

While researching, I was surprised to know that 40% of consumers say having multiple ways of communication is the most important aspect of a company’s customer service. That’s a huge jump from just a few years ago, highlighting the growing importance of multichannel chatbots. As someone who’s witnessed the rise of chatbots for over a...

Last modified: September 6, 2024

What is an Omnichannel Chatbot & Why is it Important for your Business?

So, what does that signal? Well, in today’s digital world, customers expect convenience and a seamless experience across all touchpoints. They might initiate a conversation on Facebook Messenger, switch to your website’s live chat, and then expect a smooth handoff to email support – all while maintaining the context of their inquiry. And in this,...

Last modified: August 21, 2024

10 Best Zoho Desk Alternatives and Competitors

As someone who often explores tools to enhance customer support processes, I looked for Zoho Desk alternatives to ensure my team has the best options available. This search was about understanding different features and pricing models to find the right fit for our needs. Here, I present the 10 best alternatives and competitors to Zoho...

Last modified: August 26, 2024

10 Best eDesk Alternatives & Competitors in 2024

In my search for top-notch customer support tools, I’ve explored several eDesk alternatives and competitors that stand out in 2024. I aimed to find platforms that offer exceptional service and bring innovation and efficiency to the table. From automated ticketing systems to advanced analytics, these alternatives to eDesk promise to enhance customer interaction and support...

Last modified: September 6, 2024

A Guide to Canned Responses for Live Chat Support in 2024

Did you know that a majority (66%) of adults feel that valuing their time is the most important thing a company can do to provide them with good online customer experience. Meeting that expectation can be challenging, especially for businesses with limited resources. That’s where canned responses come in as your secret weapon. These pre-written...

Last modified: August 19, 2024

Top 15 Kayako Alternatives & Competitors in 2024

As a long-time Kayako user, I’ve come to appreciate its strengths in ticketing and agent collaboration. But, as my support needs evolved, I had to explore a broader range of Kayako alternatives. That’s when I came across multiple tools that were invaluable for customer support. In this post, I’ll share the top 15 Kayako competitors...